Recall 23V870 covers 20,712 2014 Chevrolet Cruze and Buick Verano vehicles with rupture-prone roof-rail air bag inflators. Repair is free at franchised Chevrolet dealers.
Chevrolet is recalling 20,712 2014 Cruze and Verano vehicles under recall 23V870 because the left or right roof-rail air bag inflator can rupture at the weld joint. A ruptured inflator can partially inflate the air bag and send sharp metal fragments into or out of the vehicle, increasing injury risk; Chevrolet dealers will complete the repair free of charge.
Does this recall apply to your specific vehicle?
The official, free per-VIN recall check is run by NHTSA. Enter your VIN and we'll forward you directly — and add you to a free watchlist so you hear about new recalls for your vehicle.
Check my VIN at NHTSARecallNotify doesn't check your VIN — NHTSA's official tool does. We use your email only to alert you to new recalls.
Watch this vehicle for recalls
Add it to your free watchlist and we will alert you as new federal recalls are posted for your year, make and model. New-recall alerts are rolling out now.
You are on the watchlist.
We will email you as new federal recalls are posted for your vehicle.
What's wrong?
The roof-rail airbag in the 2014 Chevrolet Cruze and Verano sits along the upper edge of the cabin near the roof. In a side crash or rollover, its inflator fills the airbag so the bag can help protect occupants near the windows. The inflator has to hold pressure at its welded joint when it fires.
On affected vehicles, the inflator chamber came from a suspect production lot with contamination inside the chamber. That contamination leads to corrosion, and corrosion can create cracking near the weld joint. If the inflator activates during a crash, the weakened weld joint can rupture instead of holding pressure.
There is no warning sign before failure. The problem is inside the sealed inflator chamber, so an owner would not notice it during normal driving.
Who's affected?
Covers Cruze and Verano models from the same model year, both tied to the same roof rail side air bag.
| 2014 Chevrolet Cruze | side air bag |
|---|---|
| 2014 Buick Verano | side air bag |
| Units affected | 20,712 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific car is included.
What's the safety risk?
An inflator rupture can leave the side rear air bag only partly inflated and send sharp metal fragments into or out of the vehicle, increasing injury risk. If your VIN is included, schedule the recall repair soon. Repair is free at any franchised Chevrolet dealer.
What should I do?
- Check your VIN to confirm your 2014 Chevrolet Cruze or Buick Verano is included in this recall.
- Contact a franchised Chevrolet dealer for Cruze repairs, or a franchised Buick dealer for Verano repairs, to schedule the free RRAB module replacement that addresses roof-rail air bag inflators that can rupture at the weld joint.
- Bring the owner letter if you received one. If not, reference recall number 23V870 when you call.
- Call Chevrolet customer service at 1-800-222-1020 or Buick customer service at 1-800-521-7300 with questions about scheduling.
- Drive with care until the repair is complete, and keep the side air bag area clear of stored items or loose objects.
What happens at the repair
At the dealer, a Chevrolet technician replaces the left side, right side, or both roof rail air bag modules as needed. The recall repair is free, including parts and labor. This work addresses the RRAB inflator weld joint rupture described in recall 23V870. GM provides reimbursement for owners who already paid for related repairs under the reimbursement plan it submitted for this recall. Keep repair invoices, payment records, and dealer paperwork together, and contact Buick or Chevrolet customer service before your appointment if you need claim instructions.
| Reimbursement | Reimbursement available |
|---|
Timeline
| December 21, 2023 | NHTSA published the recall |
|---|---|
| December 21, 2023 | Dealer notification began |
| December 21, 2023 | Dealer notification ended |
| January 26, 2024 | Interim owner notification (was planned for this date) |
| July 22, 2024 | Owner notification mailed |
| July 31, 2024 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
Frequently asked questions
What is recall 23V870?
Recall 23V870 covers 20,712 2014 Chevrolet Cruze and Buick Verano vehicles with roof-rail air bag inflators that can rupture at the weld joint. If an inflator ruptures, sharp metal fragments can enter or exit the vehicle, increasing injury risk. Dealers will replace the affected modules for free.
What should I do if my 2014 Chevrolet Cruze or Buick Verano is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 23V870. If it is, contact a franchised Chevrolet or Buick dealer to schedule the roof-rail air bag module replacement. Reference recall number 23V870 or GM recall N232425640 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and GM says dealers will replace the affected left and/or right-side roof-rail air bag modules free of charge.
What is the safety risk?
The safety risk is injury from a roof-rail air bag inflator rupture. If the inflator weld joint fails, the air bag can partially inflate and sharp metal fragments can enter or exit the vehicle. GM's free repair replaces the affected module.
When were owners notified about recall 23V870?
GM mailed owner notification letters on July 22, 2024. If you bought the vehicle used or never received a letter, check your VIN to confirm whether your specific 2014 Chevrolet Cruze or Buick Verano is included before calling the dealer.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/23V870000 |
|---|---|
| Chevrolet customer service | 1-800-521-7300 |
| NHTSA recall # | 23V870 |
| NHTSA recall # (full) | 23V870000 |
Source documents
-
Download Quarterly Report (PDF) - Download Misc. Document (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notice (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Report (PDF)
- Download Recall Document (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →