Recall 23V867 affects 26,866 2019-2022 Audi E-Tron vehicles for high-voltage battery overheating. Repair will be free at any franchised Audi dealer once available.
Audi is recalling 26,866 2019-2022 E-Tron vehicles because certain high-voltage battery modules can overheat. An overheated high-voltage battery increases the risk of a fire, and Audi dealers will complete the recall repair free of charge once the remedy is available.
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What's wrong?
The high-voltage battery module in a 2019-2022 Audi E-Tron stores the energy that drives the electric motors and supports the vehicle's propulsion system. It is part of the large battery pack mounted under the vehicle, where the modules must hold charge and manage heat within a controlled range.
On affected E-Tron vehicles, suspect E61V modules from LG Energy Solution are tied to critical self-discharge behavior. Self-discharge means a module loses stored energy internally instead of holding it for propulsion. That condition can create thermal overload in the high-voltage battery, with smoke or fire occurring underneath the vehicle.
Owners can notice a loss of range or performance before the battery reaches that point. Treat those changes as warning signs that the battery module is not behaving normally.
Who's affected?
Spans four model years (2019-2022), all tied to the same high-voltage battery module software.
| 2021 Audi E-Tron | high-voltage traction battery |
|---|---|
| 2019 Audi E-Tron | high-voltage traction battery |
| 2022 Audi E-Tron | high-voltage traction battery |
| 2020 Audi E-Tron | high-voltage traction battery |
| Units affected | 26,866 |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific SUV is included.
What's the safety risk?
An overheating high-voltage battery increases the risk of a fire. Loss of range or weaker performance is the warning sign Audi lists for affected vehicles, so treat either change as a reason to contact the dealer promptly. Repair will be free at any franchised Audi dealer once available.
What should I do?
- Check your VIN to confirm your 2019-2022 Audi E-Tron is included in this recall.
- Wait for Audi's final repair notice before scheduling dealer work; the dealer repair is free once it opens.
- Call Audi customer service at 1-800-253-2834 with questions and reference recall number 23V867.
- Ask a franchised Audi dealer whether interim battery monitoring or charging guidance applies to your VIN.
- Follow Audi's instructions for the onboard diagnostic software update that monitors high-voltage battery overheating and for battery-module replacement where needed.
What happens at the repair
Once Audi opens the final dealer repair, an Audi technician will install onboard diagnostic software that monitors battery module performance and will replace affected battery modules where necessary. Parts and labor will be free once the repair is available. Audi says it will offer a reimbursement plan for this recall because some vehicles are already out of the manufacturer's warranty. If you already paid for the same battery module repair, ask Audi Customer Care or the dealer how to document the reimbursement claim.
| Reimbursement | Reimbursement available |
|---|
Timeline
| December 20, 2023 | NHTSA published the recall |
|---|---|
| December 22, 2023 | Dealer notification began |
| December 22, 2023 | Dealer notification ended |
| February 16, 2024 | Interim owner notification (was planned for this date) |
| April 2, 2025 | Owner notification mailed |
Frequently asked questions
What is recall 23V867?
Recall 23V867 covers 26,866 2019-2022 Audi E-Tron vehicles with high-voltage battery modules that can overheat. An overheated high-voltage battery increases fire risk. Audi dealers will install diagnostic software and replace affected battery modules where necessary for free.
What should I do if my 2019-2022 Audi E-Tron is on this recall?
Check your VIN to confirm your specific E-Tron is included in recall 23V867. If it is, contact a franchised Audi dealer and ask whether the diagnostic software and any needed battery-module replacement are ready for your VIN. Reference recall 23V867 or Audi numbers 93U9 and 93V2.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Audi's remedy says dealers will install onboard diagnostic software and replace affected battery modules where necessary free of charge. Use a franchised Audi dealer for the covered recall work.
Is it safe to drive my Audi E-Tron before the repair?
The recall does not include a do-not-drive order. The safety risk is battery overheating, which increases fire risk, so confirm your VIN and ask Audi or the dealer for current handling instructions before normal use. Audi customer service is available at 1-800-253-2834.
When were Audi E-Tron owners notified about recall 23V867?
Audi mailed owner notification letters on April 3, 2025. Used-vehicle owners and owners who moved since purchase still need a VIN check because mailed notices do not always reach the current owner. The VIN decides whether the recall applies to your specific E-Tron.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/23V867000 |
|---|---|
| Audi customer service | 1-800-253-2834 |
| NHTSA recall # | 23V867 |
| NHTSA recall # (full) | 23V867000 |
Source documents
-
Download Owner Notice (PDF) - Download Recall Investigation Document (PDF) (PDF)
- Download Quarterly Report (PDF)
- Download Recall Report (PDF)
- Download Owner Notification Letter (PDF)
- Download Misc. Document (PDF)
- Download Recall Document (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →