Recall 23V866 affects 9 2023 Nova Bus Lfs buses for front air spring suspension hardware separation. Repair is free at any franchised Nova Bus dealer.
Nova Bus is recalling 9 2023 Lfs buses because front air spring suspension hardware can separate from the attachment plate, causing a sudden loss of suspension. A loss of suspension can cause loss of control and increase the risk of a crash, and Nova Bus dealers will complete the repair free of charge.
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What's wrong?
The front air spring on the 2023 Nova Bus Lfs is part of the front suspension. It uses compressed air to help carry the bus's weight and keep the front of the bus at the right ride height. An attachment plate fastens that air spring to the vehicle frame, so the spring stays secured while the suspension moves.
On affected buses, the hardware in that attachment plate does not meet Nova Bus requirements. The weld nut used with the plate was a nonconforming part, so the front air spring hardware can separate from the plate. If that happens, the bus can have a sudden loss of front suspension support.
There is no warning sign before failure. An operator should not expect a symptom to appear before the hardware separates, so the repair focuses on replacing the attachment plate with one that meets the specified material and mechanical requirements.
Who's affected?
| 2023 Nova Bus Lfs | front suspension |
|---|---|
| Units affected | 9 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether this recall applies to your specific bus.
What's the safety risk?
A loss of suspension can cause loss of control and increase the risk of a crash. There is no warning sign before failure, so do not wait for a symptom to schedule the recall repair. Use caution until the repair is complete, and ask the dealer for service guidance if the bus needs attention first. Repair is free at any franchised Nova Bus dealer.
What should I do?
- Check your VIN to confirm your 2023 Nova Bus Lfs is included in this recall.
- Contact a franchised Nova Bus dealer to schedule the free attachment-plate replacement that secures the front air spring suspension hardware.
- Bring the recall notice if Nova Bus mailed one. If not, reference recall number 23V866 when you call.
- Drive cautiously until the repair. Keep the bus out of service if the front suspension feels unstable.
- Call Nova Bus customer service at 1-800-350-6682 with questions about scheduling or dealer instructions.
What happens at the repair
At the dealer, a Nova Bus technician replaces the attachment plate for the front air spring suspension hardware. The recall repair is free, and parts and labor are covered. If you already paid out of pocket for this repair before the recall notice, Nova Bus's general reimbursement plan covers documented expenses tied to the same condition. Bring invoices or repair paperwork to the service desk so the claim can be reviewed under that plan.
| Reimbursement | Reimbursement available |
|---|
Timeline
| December 20, 2023 | NHTSA published the recall |
|---|---|
| December 22, 2023 | Dealer notification began |
| December 22, 2023 | Dealer notification ended |
| January 31, 2024 | Owner notification mailed |
| February 18, 2024 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| February 18, 2024 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 23V866?
Recall 23V866 covers 9 2023 Nova Bus Lfs buses with front air spring suspension hardware that can separate from the attachment plate. That separation can cause a sudden loss of suspension, loss of control, and higher crash risk. Nova Bus will replace the attachment plate for free.
What should I do if my 2023 Nova Bus Lfs is on this recall?
Check your VIN to confirm your specific bus is included in recall 23V866. If it is, contact a Nova Bus service location or Nova Bus customer service at 1-800-350-6682 to schedule the attachment plate replacement. Reference Nova Bus recall CR5537 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost. Nova Bus will replace the front suspension attachment plate free of charge for included 2023 Nova Bus Lfs buses.
What is the safety risk?
The front air spring suspension hardware can separate from the attachment plate. If that happens, the bus can lose suspension suddenly, which can lead to loss of control and increased crash risk. Confirm the VIN, then arrange the free Nova Bus repair.
When were owners notified about recall 23V866?
Nova Bus mailed owner notification letters on January 31, 2024. If you bought the bus used or did not receive a letter, check your VIN to confirm whether recall 23V866 applies, then contact Nova Bus for the free attachment plate replacement.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/23V866000 |
|---|---|
| Nova Bus customer service | 1-800-350-6682 |
| NHTSA recall # | 23V866 |
| NHTSA recall # (full) | 23V866000 |
Source documents
-
Download Quarterly Report (PDF) - Download Recall Document (PDF) (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Acknowledgement (PDF)
- Download Recall Report (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →