Recall 23V864 covers 2022-2023 Toyota Corolla Cross vehicles with an instrument panel that can block air bag deployment. Free repair at any franchised Toyota dealer.
Toyota is recalling 12,575 2022-2023 Corolla Cross vehicles that were previously inspected under recall 23V-384 because the required front-passenger air-bag perforation is in question. An air bag that does not deploy as intended increases injury risk during a crash, and Toyota dealers will complete the recall repair free of charge.
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What's wrong?
The instrument panel assembly in the 2022-2023 Toyota Corolla Cross includes the dashboard surface in front of the passenger. That panel is designed with a hidden perforation, or weakened line, so the front-passenger air bag can open through the dash during a crash. The panel has to split in the right place for the air bag to deploy as designed.
On affected Corolla Cross vehicles, a supplier followed the instrument panel milling instructions incorrectly. That process left some panels without the required perforation. Toyota had already inspected these vehicles under recall 23V-384, but later dealer reports showed some vehicles needed another inspection. If the perforation is missing, the panel resists opening and the front-passenger air bag does not deploy properly.
There is no warning sign before failure. The defect is hidden inside the instrument panel, so an owner will not see a dashboard light, noise, or drivability change that confirms the panel was made incorrectly.
Who's affected?
Spans the 2022 and 2023 Corolla Cross, with the same instrument-panel assembly tied to both the instrument panel and front air bag.
| 2023 Toyota Corolla Cross | instrument panel |
|---|---|
| 2023 Toyota Corolla Cross | front air bag |
| 2022 Toyota Corolla Cross | instrument panel |
| 2022 Toyota Corolla Cross | front air bag |
| Units affected | 12,575 |
| Field incidents | NHTSA has logged no field incidents to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific crossover is included.
What's the safety risk?
A passenger air bag that fails to deploy as intended leaves an occupant with less crash protection and increases the risk of injury during a crash. Confirm your VIN, schedule the instrument panel inspection, and keep the dealer appointment. Repair is free at any franchised Toyota dealer.
What should I do?
- Check your VIN to confirm your 2022-2023 Toyota Corolla Cross is included in this recall.
- Contact a franchised Toyota dealer to schedule the free repair.
- Schedule the instrument-panel inspection and replacement if needed; this checks for the missing perforation tied to the front-passenger air bag deployment problem.
- Bring the recall notice if Toyota mailed one, and reference recall number 23V864 and Toyota recall 23TA16.
- Tell the dealer if the vehicle was already inspected under recall 23V-384; Toyota requires those vehicles to return for additional inspection.
What happens at the repair
At the dealer, a Toyota technician inspects the instrument panel on the recalled Corolla Cross and replaces it if the required passenger air bag perforation is missing. Vehicles previously inspected under recall 23V-384 need to return to the dealership for this additional inspection. Parts and labor are free under the recall. Toyota has a general reimbursement plan on file for eligible out-of-pocket repairs paid before the recall notice. Bring prior repair paperwork and receipts to the service desk, or ask Toyota customer service how to submit documentation under recall 23TA16.
| Reimbursement | Reimbursement available |
|---|
Timeline
| December 20, 2023 | NHTSA published the recall |
|---|---|
| December 20, 2023 | Dealer notification began |
| December 20, 2023 | Dealer notification ended |
| January 26, 2024 | Owner notification mailed |
| February 4, 2024 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| February 4, 2024 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 23V864?
Recall 23V864 covers 12,575 2022-2023 Toyota Corolla Cross vehicles that were previously inspected under recall 23V-384. The instrument panel was built without the required perforation, which can stop the front-passenger air bag from deploying properly. Toyota dealers will inspect and replace the panel as needed for free.
What should I do if my 2022-2023 Toyota Corolla Cross is on this recall?
Check your VIN to confirm your specific Corolla Cross is included in recall 23V864. If it is, contact a franchised Toyota dealer and ask for the instrument panel inspection tied to Toyota recall 23TA16. Vehicles already inspected under 23V-384 need to return for this additional inspection.
Is the recall repair free?
Yes. Toyota's recall remedy states that dealers will inspect the instrument panel and replace it as needed free of charge. Federal recall law requires the manufacturer to provide the defect repair at no cost through a franchised Toyota dealer.
What is the safety risk?
The safety risk is that the front-passenger air bag can fail to deploy as intended during a crash. That increases the risk of injury for the passenger. The repair path is the Toyota dealer inspection and instrument panel replacement, if the vehicle needs it.
When were owners notified about this Toyota Corolla Cross recall?
Toyota mailed owner notification letters on January 26, 2024. If you bought the vehicle used or never received the letter, the VIN still decides whether the recall applies. Check your VIN, then reference Toyota recall 23TA16 when you call the dealer.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/23V864000 |
|---|---|
| Toyota customer service | 1-800-331-4331 |
| NHTSA recall # | 23V864 |
| NHTSA recall # (full) | 23V864000 |
Source documents
-
Download Quarterly Report (PDF) - Download Owner Notice (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Misc. Document (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Acknowledgement (PDF)
- Download Recall Report (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →