Recall 23V862 covers 120,423 2022-2023 Tesla Model S and Model X vehicles because cabin doors can unlock in a crash. Tesla's OTA update is free.
Tesla is recalling 120,423 2022-2023 Model X and Model S vehicles under recall 23V862 because the cabin doors can unlock during a crash. An unlocked door can unlatch and open in a crash, which increases injury risk, and Tesla will provide the recall repair free of charge.
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What's wrong?
The door latch system on 2022-2023 Tesla Model X and Model S vehicles is supposed to keep the cabin doors secured during a side impact. The lockout function is software-controlled, and it helps the latch system meet the side impact protection rule in FMVSS No. 214.
On affected vehicles, Tesla says software release 2021.36 and later releases before 2023.44.30 left out that lockout function. In side-impact testing, Tesla observed a cabin door unlatch after impact on the non-struck side. That means the cabin doors can be unlocked during a crash, which is why the recall centers on both the door latch system and vehicle software.
There is no warning sign before failure. The issue is in the software logic, so an owner is not expected to notice a change in normal door operation before the crash condition occurs.
Who's affected?
Spans Model S and Model X across the 2022 and 2023 model years, with door-latch and electrical-system software components included.
| 2023 Tesla Model X | Latch |
|---|---|
| 2023 Tesla Model S | electrical system software |
| 2023 Tesla Model S | Latch |
| 2023 Tesla Model X | electrical system software |
| 2022 Tesla Model X | electrical system software |
| 2022 Tesla Model X | Latch |
| 2022 Tesla Model S | electrical system software |
| 2022 Tesla Model S | Latch |
| Units affected | 120,423 |
| Field incidents | NHTSA has logged no field incidents to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific vehicle is included.
What's the safety risk?
An unlocked door can unlatch and open during a crash, increasing injury risk for occupants. Keep doors locked while driving and make sure the free software update has been installed. Repair is free at any franchised Tesla dealer.
What should I do?
- Check your VIN to confirm your 2022-2023 Tesla Model X or Model S is included in this recall.
- Install the free Tesla over-the-air software update that fixes the crash door unlocking issue.
- Contact Tesla service if the update has not appeared or installed on your vehicle.
- Reference recall number 23V862 and Tesla recall SB-23-00-009 when you contact Tesla customer service.
What happens at the repair
Tesla handled this recall through a free OTA software update, so a service visit is not required for the recall repair if the vehicle has received the update. The update changes the door lock software tied to crash behavior on affected Model S and Model X vehicles. Owner letters were mailed February 17, 2024. Tesla is not offering reimbursement for this campaign because there was no paid repair for the underlying condition and owners received the remedy free of charge through the OTA release.
| Reimbursement | No separate reimbursement |
|---|
Timeline
| December 19, 2023 | NHTSA published the recall |
|---|---|
| December 21, 2023 | Dealer notification began |
| December 21, 2023 | Dealer notification ended |
| February 17, 2024 | Owner notification mailed |
| February 17, 2024 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| February 17, 2024 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 23V862?
Recall 23V862 covers 120,423 2022-2023 Tesla Model S and Model X vehicles with cabin doors that can unlock during a crash. An unlocked door can unlatch and open during a crash, which increases injury risk. Tesla released a free over-the-air software update.
What should I do if my 2022-2023 Tesla Model S or Model X is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 23V862. If it is, make sure the over-the-air software update is installed. You can contact Tesla customer service at 1-877-798-3752 and reference Tesla recall SB-23-00-009.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost. Tesla released the over-the-air software update free of charge, so owners do not pay for the recall remedy.
What is the safety risk?
The safety risk is that a cabin door can unlock, unlatch, and open during a crash. That door movement increases the risk of injury. Tesla's software update addresses the door-lock condition tied to recall 23V862.
When were owners notified about recall 23V862?
Tesla mailed owner notification letters on February 17, 2024. If you bought the vehicle used or never received a letter, check your VIN and confirm the over-the-air software update has been installed.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/23V862000 |
|---|---|
| Tesla customer service | 1-877-798-3752 |
| NHTSA recall # | 23V862 |
| NHTSA recall # (full) | 23V862000 |
Source documents
-
Download Quarterly Report (PDF) - Download Owner Notification Letter (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
- Download Recall Report (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →