Recall 23V853 affects 10 2023 Mercedes-Benz EQE350 vehicles for incorrectly adjusted headlights from headlight software. Repair is free at any franchised Mercedes-Benz dealer.
Mercedes-Benz is recalling 10 2023 EQE350 vehicles with comfort suspension because a software error in the headlight control unit can leave the headlights incorrectly adjusted. The problem can reduce the visibility of oncoming traffic and impair dynamic driving control performance, increasing crash risk; Mercedes-Benz dealers will complete the free repair.
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What's wrong?
The headlight control unit on the 2023 Mercedes-Benz EQE350 is the software-controlled module that tells the LED headlights how to aim. On vehicles equipped with comfort suspension, that coding helps keep the beam at the specified height and angle as the vehicle sits on the road. Correct aim matters because the headlights need to light the road ahead without pointing outside their intended range.
In recall 23V853, the problem is incorrect coding inside that control unit. Mercedes-Benz traced the issue to a development-process deviation, so the software in the headlight control unit does not meet current specifications. As a result, the headlights are incorrectly adjusted even though the hardware itself is present and installed.
There is no warning sign before failure. The driver will not receive a dashboard message or other alert tied to this software issue, so the VIN check and dealer inspection decide whether the EQE350 is included.
Who's affected?
The same SW LWR LED software part is listed under electrical system software and headlights.
| 2023 Mercedes-Benz EQE350 | electrical system software |
|---|---|
| 2023 Mercedes-Benz EQE350 | Headlights |
| Units affected | 10 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific vehicle is included.
What's the safety risk?
Incorrectly adjusted headlights can make oncoming traffic harder to see and can impair dynamic driving control performance, increasing the risk of a crash. There is no warning sign before this problem, so drive cautiously at night and schedule the software update soon. Repair is free at any franchised Mercedes-Benz dealer.
What should I do?
- Check your VIN to confirm your 2023 Mercedes-Benz EQE350 is included in this recall.
- Contact a franchised Mercedes-Benz dealer to schedule the free headlight control unit software update that corrects the headlight adjustment error.
- Bring the owner letter if Mercedes-Benz mailed one, and reference recall number 23V853 when you call.
- Drive cautiously until the software update is complete. Use extra care at night because incorrect headlight aim can reduce visibility for oncoming traffic.
- Call Mercedes-Benz customer service at 1-800-367-6372 with recall questions.
What happens at the repair
At the dealer, a Mercedes-Benz technician updates the headlight control unit software so the headlights are adjusted correctly. The software update is free under the recall, with parts and labor covered. Mercedes-Benz is not offering a separate reimbursement program for repairs before the owner letter because the involved vehicles remain covered under the new vehicle warranty. Ask the service desk how that warranty coverage applies if you have prior repair paperwork for this condition.
| Reimbursement | Warranty coverage applies |
|---|
Timeline
| December 15, 2023 | NHTSA published the recall |
|---|---|
| December 21, 2023 | Dealer notification began |
| December 21, 2023 | Dealer notification ended |
| February 2, 2024 | Owner notification mailed |
| February 13, 2024 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| February 13, 2024 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 23V853?
Recall 23V853 covers 10 2023 Mercedes-Benz EQE350 vehicles equipped with comfort suspension. A software error in the headlight control unit can leave the headlights incorrectly adjusted, reducing visibility for oncoming traffic and increasing crash risk. Mercedes-Benz dealers will update the software for free.
What should I do if my 2023 Mercedes-Benz EQE350 is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 23V853. If it is, contact a franchised Mercedes-Benz dealer to schedule the headlight control unit software update. Reference recall number 23V853 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Mercedes-Benz will update the headlight control unit software free of charge at any franchised Mercedes-Benz dealer.
What is the safety risk?
Incorrectly adjusted headlights can reduce the visibility of oncoming traffic and impair dynamic driving control performance. Both conditions increase crash risk. Confirm your VIN, then schedule the free software update with a Mercedes-Benz dealer.
When were owners notified about recall 23V853?
Mercedes-Benz mailed owner notification letters by February 2, 2024. If you bought the vehicle used or never received a letter, the VIN still decides whether the recall applies. Check your VIN and reference recall number 23V853 when you contact the dealer.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/23V853000 |
|---|---|
| Mercedes-Benz customer service | 1-800-367-6372 |
| NHTSA recall # | 23V853 |
| NHTSA recall # (full) | 23V853000 |
Source documents
-
Download Quarterly Report (PDF) - Download Recall Report (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →