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Campaign 23V838 Posted December 12, 2023 2,031,220 units

2012-2023 Tesla Model S/3/X/Y Recall 23V838: Autosteer

Recall 23V838 covers 2,031,220 2012-2023 Tesla Model S, Model X, Model 3, and Model Y vehicles for Autosteer driver-monitoring limits. Free OTA update.

Tesla is recalling 2,031,220 2012-2023 Model S, Model X, Model 3, and Model Y vehicles with Autosteer software whose controls and alerts are not sufficient to prevent misuse. If Autosteer is engaged and the driver is unprepared to take over or misses that it has canceled, the risk of a crash increases; Tesla's free recall remedy is available.

Does this recall apply to your specific vehicle?

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What's wrong?

The recalled part is Tesla vehicle software that runs Autosteer on 2012-2023 Model S, Model X, Model 3, and Model Y vehicles. Autosteer is a SAE Level 2 driver-assistance feature, which means it helps with steering while the driver remains responsible for watching the road and controlling the vehicle. Its screens, alerts, and controls are supposed to keep the driver's attention on that responsibility.

In the recalled software, Tesla says the prominence and scope of Autosteer's controls are not sufficient in certain circumstances to prevent driver misuse. The issue is not a broken steering part. It is a software design problem in the driver-monitoring and alert system. When Autosteer is engaged, the reminders and limits in earlier software versions do not contain the recall remedy.

Owners receive visual and audible alerts as part of Autosteer's design. The recall filing does not identify a separate warning sign before misuse happens; the concern is how the system guides the driver while Autosteer is already in use.

Who's affected?

Spans Model S, Model X, Model 3, and Model Y across the 2012-2023 model years, all tied to Autosteer electrical system software.

2022 Tesla Model Y electrical system software
2012 Tesla Model S electrical system software
2018 Tesla Model S electrical system software
2016 Tesla Model X electrical system software
2019 Tesla Model X electrical system software
Units affected2,031,220
Field incidentsNHTSA has logged 9 field incidents to date.

A matching year and model does not confirm inclusion. Check your VIN to confirm whether this recall applies to your specific vehicle.

What's the safety risk?

If Autosteer is engaged and the driver is not ready to take over, or does not notice that Autosteer has canceled or is not engaged, crash risk increases. Keep hands and attention on driving, and respond to vehicle alerts immediately. Repair is free at any franchised Tesla dealer.

What should I do?

  1. Check your VIN to confirm your 2012-2023 Tesla Model Y, Model S, Model X, or Model 3 is included in this recall.
  2. Install the free over-the-air Autosteer software update from Tesla when it appears in the vehicle or Tesla app.
  3. Contact Tesla customer service at 1-877-798-3752 if the update is not available, and reference recall number 23V838 and Tesla recall SB-23-00-008.
  4. Bring the recall notice if Tesla mailed one before any Tesla service appointment.
  5. Keep full responsibility for vehicle operation while Autosteer is engaged, and be ready to take over until the software update is installed.

What happens at the repair

At Tesla service, the remedy is a free over-the-air software update rather than a parts replacement. The update installs the recall fix for Autosteer-equipped vehicles and addresses the way the driver-assistance controls are presented to help prevent misuse. Parts are not replaced for this recall. Out-of-pocket repairs already paid are handled through the existing warranty, not through a separate reimbursement program, because Tesla says there are no out-of-warranty repairs tied to this condition. Ask Tesla service how warranty coverage applies if you have prior repair paperwork.

ReimbursementWarranty coverage applies

Timeline

December 12, 2023 NHTSA published the recall
December 12, 2023 Dealer notification began
December 12, 2023 Dealer notification ended
February 10, 2024 Owner notification mailed
February 10, 2024 VIN-searchable in NHTSA's database Check your VIN to see whether this recall applies to your specific vehicle.
February 10, 2024 Interim owner notification (was planned for this date)

Frequently asked questions

What is recall 23V838?

Recall 23V838 covers 2,031,220 2012-2023 Tesla Model Y, Model S, Model X, and Model 3 vehicles with Autosteer software controls that were not sufficient to prevent driver misuse. Tesla provides the remedy through a free over-the-air software update.

What should I do if my 2012-2023 Tesla Model Y, Model S, Model X, or Model 3 is on this recall?

Check your VIN to confirm your specific Tesla is included in recall 23V838. If it is, install the over-the-air software update when it is available for your vehicle, or contact Tesla customer service at 1-877-798-3752 and reference recall SB-23-00-008.

Does the Tesla recall repair cost anything?

No. Federal recall law requires the manufacturer to provide the recall remedy at no cost. Tesla is providing the Autosteer software remedy through a free over-the-air update, so owners do not pay for the recall repair.

What is the safety risk in recall 23V838?

The risk is tied to driver attention while Autosteer is engaged. If the driver does not remain responsible for vehicle operation, is unprepared to intervene, or fails to recognize that Autosteer is canceled or not engaged, the recall condition increases crash risk.

When were owners notified about recall 23V838?

Tesla mailed owner notification letters on February 10, 2024. The free over-the-air software update is the remedy, and owners can contact Tesla customer service at 1-877-798-3752 with recall number SB-23-00-008.

More information

NHTSA campaign pagenhtsa.gov/vehicle-recalls/23V838000
Tesla customer service1-877-798-3752
NHTSA recall #23V838
NHTSA recall # (full)23V838000

Source documents

This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →