Recall 23V831 affects 265 2021-2023 Pilotcar PC-2, PC-4, and PC-6 vehicles without rearview cameras. Repair is free at any franchised Pilotcar dealer.
Pilotcar is recalling 265 2021-2023 PC-2, PC-4, and PC-6 low-speed vehicles because the rearview camera and monitor were not installed. Without that system, the driver has reduced rear visibility and an increased crash risk; Pilotcar dealers will install the missing equipment free of charge.
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What's wrong?
The rearview camera on a 2021-2023 Pilotcar PC-2, PC-4, or PC-6 is supposed to show the area behind the vehicle while the driver backs up. The camera sends a 180 degree rear view to a monitor, so the driver can see people, objects, or tight space behind the vehicle from the seat.
On affected Pilotcar low-speed vehicles, the rearview camera and monitor were not installed. That means the rear visibility system is missing, rather than broken after use. The driver has to rely on mirrors and looking back, which does not provide the same rear view that the vehicle was required to have.
There is no warning sign before failure. Because the camera and monitor are absent, the driver will not see a camera image when backing up, and there is no later symptom that appears before the missing system becomes a safety problem.
Who's affected?
Covers the PC-2, PC-4, and PC-6 across the 2021, 2022, and 2023 model years, all using the same rear-view camera.
| 2023 Pilotcar PC-6 | Camera |
|---|---|
| 2021 Pilotcar PC-4 | Camera |
| 2022 Pilotcar PC-4 | Camera |
| 2022 Pilotcar PC-6 | Camera |
| 2021 Pilotcar PC-2 | Camera |
| 2023 Pilotcar PC-2 | Camera |
| 2021 Pilotcar PC-6 | Camera |
| 2022 Pilotcar PC-2 | Camera |
| 2023 Pilotcar PC-4 | Camera |
| Units affected | 265 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific vehicle is included.
What's the safety risk?
Without a rearview camera system, the driver has less visibility behind the vehicle, increasing the risk of a crash while backing up. Use extra care in reverse and schedule the dealer repair soon. There is no warning sign tied to this defect. Repair is free at any franchised Pilotcar dealer.
What should I do?
- Check your VIN to confirm your 2021-2023 Pilotcar PC-2, PC-4, or PC-6 is included in this recall.
- Contact a franchised Pilotcar dealer to schedule the free rearview camera and monitor installation that restores rear visibility.
- Bring the recall notice if Pilotcar mailed one. If not, reference recall number 23V831 when you call.
- Use extra care backing up until the repair is complete, since the missing rearview camera reduces rear visibility.
What happens at the repair
At the dealer, a Pilotcar technician installs the missing rearview camera and monitor required for rear visibility on the PC-2, PC-4, and PC-6 vehicles. Parts and labor are covered, and the recall repair is free now that the remedy is available. Pilotcar has a general reimbursement plan on file for owners who already paid out of pocket for this same repair before the recall notice. Bring documentation for that prior repair and ask Pilotcar customer service or the service desk how to submit the claim.
| Reimbursement | Reimbursement available |
|---|
Timeline
| December 7, 2023 | NHTSA published the recall |
|---|---|
| December 12, 2023 | Dealer notification began |
| December 20, 2023 | Dealer notification ended |
| December 22, 2023 | Interim owner notification (was planned for this date) |
| December 28, 2023 | Owner notification mailed |
Frequently asked questions
What is recall 23V831?
Recall 23V831 covers 265 2021-2023 Pilotcar PC-6, PC-4, and PC-2 vehicles that were built without a rearview camera and monitor. Pilotcar dealers will install the rearview camera system for free.
What should I do if my 2021-2023 Pilotcar PC-6, PC-4, or PC-2 is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 23V831. If it is, contact a franchised Pilotcar dealer to schedule installation of the rearview camera and monitor. Reference recall number 23V831 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Pilotcar's remedy says dealers will install the rearview camera and monitor free of charge at a franchised Pilotcar dealer.
What is the safety risk?
The missing rearview camera system reduces the driver's rear visibility and increases crash risk when backing up. Until the dealer installs the camera and monitor, use extra care when reversing and make sure the area behind the vehicle is clear.
What if I bought my Pilotcar used?
The free repair still applies. Recall coverage follows the vehicle, not the first owner. If Pilotcar never mailed you a notice, check your VIN to confirm whether your specific PC-6, PC-4, or PC-2 is included, then call a Pilotcar dealer.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/23V831000 |
|---|---|
| Pilotcar customer service | 1-239-243-8023 |
| NHTSA recall # | 23V831 |
| NHTSA recall # (full) | 23V831000 |
Source documents
-
Download Quarterly Report (PDF) - Download Recall Report (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Acknowledgement (PDF)
- Download Owner Notice (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →