Recall 23V823 affects 314 2019-2023 Pierce Enforcer, Arrow Xt, and Velocity tower trucks for platform basket leveling loss. Repair is free at franchised Pierce dealers.
Pierce is recalling 314 2019-2023 Enforcer, Arrow Xt, and Velocity mid-mount tower trucks because the electrical connector for the aerial turntable wiring harness can be unsecured. Corrosion at that connector can keep the aerial platform basket from staying level, which raises the risk of basket tipping and injury; Pierce dealers will complete the repair free of charge.
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What's wrong?
The connector in the aerial turntable wiring harness on 2019-2023 Pierce Enforcer, Arrow Xt, and Velocity mid-mount tower trucks carries electronic messages for the aerial platform controls. It helps the platform basket leveling system keep the basket level as the aerial raises, lowers, and moves.
On affected trucks, tie straps installed during assembly can put strain on the electrical connector. That movement lets moisture enter the plug-style connection, which corrodes the pins inside. Once corrosion affects the connection, the leveling system can receive bad or interrupted signals, and the platform basket can level in a way that does not match normal operation.
There is no warning sign before failure. If the platform basket starts leveling abnormally, occupants can press the emergency stop button to stop platform movement.
Who's affected?
Covers Enforcer, Arrow Xt, and Velocity fire apparatus across the 2019-2023 model years, all using the same CAN Bus connector wiring.
| 2019 Pierce Enforcer | wiring |
|---|---|
| 2023 Pierce Enforcer | wiring |
| 2021 Pierce Arrow Xt | wiring |
| 2019 Pierce Arrow Xt | wiring |
| 2022 Pierce Enforcer | wiring |
| 2021 Pierce Enforcer | wiring |
| 2023 Pierce Velocity | wiring |
| 2021 Pierce Velocity | wiring |
| 2020 Pierce Velocity | wiring |
| 2023 Pierce Arrow Xt | wiring |
| 2019 Pierce Velocity | wiring |
| 2022 Pierce Velocity | wiring |
| 2022 Pierce Arrow Xt | wiring |
| 2020 Pierce Arrow Xt | wiring |
| 2020 Pierce Enforcer | wiring |
| Units affected | 314 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific truck is included.
What's the safety risk?
An out-of-level platform basket can tip and increase the risk of injury. There is no known warning before the condition happens. If the basket stops staying level, press the emergency stop button to stop platform movement, then keep it out of service until repaired. Repair is free at any franchised Pierce dealer.
What should I do?
- Check your VIN to confirm your 2019-2023 Pierce Enforcer, Arrow Xt, or Velocity is included in this recall.
- Contact your nearest franchised Pierce dealer to schedule the free aerial turntable wiring harness replacement that fixes the connector issue tied to platform basket leveling.
- Bring the recall notice if Pierce mailed one. If not, reference recall number 23V823 when you call.
- Avoid using the aerial platform basket until the repair is complete if the basket does not stay level.
- Call Pierce customer service at 1-888-974-3723 with questions about scheduling or repair status.
What happens at the repair
At the dealer, a Pierce technician replaces the aerial turntable wiring harness, including the connector area tied to the platform basket leveling system. The replacement parts and labor are free under recall 23V823. Pierce has a general reimbursement plan on file, so owners who already paid for this wiring harness repair can ask Pierce customer service about submitting documentation for review under that plan.
| Reimbursement | Reimbursement available |
|---|
Timeline
| December 7, 2023 | NHTSA published the recall |
|---|---|
| December 14, 2023 | Owner notification mailed |
| December 15, 2023 | Dealer notification began |
| December 15, 2023 | Dealer notification ended |
| December 15, 2023 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 23V823?
Recall 23V823 covers 314 2019-2023 Pierce Enforcer, Arrow Xt, and Velocity mid-mount tower trucks with an aerial platform basket. The aerial turntable wiring harness connector can corrode if it is not secured, affecting basket leveling and increasing injury risk. Pierce will replace the wiring harness for free.
What should I do if my 2019-2023 Pierce Enforcer, Arrow Xt, or Velocity is on this recall?
Check your VIN to confirm your specific truck is included in recall 23V823. If it is, contact a franchised Pierce dealer or Pierce customer service at 1-888-974-3723 to schedule the aerial turntable wiring harness replacement. Reference recall 23V823 or Pierce recall 74B330 when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost. Pierce will replace the aerial turntable wiring harness free of charge through its authorized service network, regardless of where the truck was originally purchased.
What is the safety risk in recall 23V823?
The safety risk is basket tipping. In recall 23V823, corrosion at the aerial turntable wiring harness connector can affect the platform basket's leveling ability. If the basket does not stay level, people in or near the basket face an increased risk of injury.
When were owners notified about recall 23V823?
Pierce mailed owner notification letters on December 14, 2023. The repair is available now, so an included truck does not need to wait for another letter before scheduling service. Use the VIN to confirm inclusion before arranging the free wiring harness replacement.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/23V823000 |
|---|---|
| Pierce customer service | 1-888-974-3723 |
| NHTSA recall # | 23V823 |
| NHTSA recall # (full) | 23V823000 |
Source documents
-
Download Quarterly Report (PDF) - Download Recall Report (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →