Recall 23V820 affects 2,906 2016-2023 Ducati Xdiavel S and Xdiavel Std motorcycles because the passenger backrest can break. Free repair at any franchised Ducati dealer.
Ducati is recalling 2,906 2016-2023 Xdiavel S and Xdiavel Std motorcycles because the passenger backrest can break when it is installed incorrectly or used incorrectly by the passenger. That failure can let the passenger fall from the motorcycle, raising the risk of injury, and Ducati dealers will complete the recall repair free of charge.
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What's wrong?
The passenger backrest on 2016-2023 Ducati Xdiavel S and Xdiavel Std motorcycles is an accessory support mounted behind the passenger seat. Its normal job is to give the passenger back support while the passenger also uses the retainer seat strap to stay anchored on the motorcycle.
The backrest is held in place by four fixing bolts. If one or more bolts is not tightened to the specified torque, meaning the correct clamping force, the backrest can loosen. When a passenger then leans on it without anchoring to the seat strap, that loose mounting can put stress into the backrest and it can break.
Before the backrest breaks, an owner or passenger can notice movement, vibration, or noise from the backrest area. Those signs mean the fixing screws are loose and the backrest needs a Ducati dealer check for correct installation and tightening.
Who's affected?
Spans two Xdiavel variants across the 2016-2023 model years, all tied to the same passenger backrest in the seat assembly.
| 2020 Ducati Xdiavel S | seat assembly |
|---|---|
| 2023 Ducati Xdiavel Std | seat assembly |
| 2016 Ducati Xdiavel Std | seat assembly |
| 2017 Ducati Xdiavel Std | seat assembly |
| 2018 Ducati Xdiavel Std | seat assembly |
| 2022 Ducati Xdiavel Std | seat assembly |
| 2022 Ducati Xdiavel S | seat assembly |
| 2019 Ducati Xdiavel Std | seat assembly |
| 2020 Ducati Xdiavel Std | seat assembly |
| 2021 Ducati Xdiavel Std | seat assembly |
| 2021 Ducati Xdiavel S | seat assembly |
| 2023 Ducati Xdiavel S | seat assembly |
| 2019 Ducati Xdiavel S | seat assembly |
| 2016 Ducati Xdiavel S | seat assembly |
| 2017 Ducati Xdiavel S | seat assembly |
| 2018 Ducati Xdiavel S | seat assembly |
| Units affected | 2,906 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific motorcycle is included.
What's the safety risk?
A broken passenger backrest can let the passenger fall off the motorcycle, increasing the risk of injury. If the backrest vibrates or makes noise, stop carrying a passenger and arrange dealer inspection. The dealer will inspect the installation, tighten screws as needed, and add the warning sticker. Repair is free at any franchised Ducati dealer.
What should I do?
- Check your VIN to confirm your 2016-2023 Ducati Xdiavel S or Xdiavel Std is included in this recall.
- Contact a franchised Ducati dealer to schedule the free passenger-backrest inspection, screw tightening, and warning-sticker application.
- Bring the recall notice if Ducati has mailed one. If not, reference recall number 23V820 when you call.
- Avoid passenger use of the backrest until the Ducati dealer completes the inspection and any needed screw tightening.
- Call Ducati customer service at 1-888-391-5446 with questions about the free repair.
What happens at the repair
At the dealer, a Ducati technician inspects the passenger backrest installation, tightens the screws when needed, and applies a warning sticker to the component. The recall repair is free, with parts and labor covered. Ducati's standard reimbursement plan covers documented, related out-of-pocket repairs paid before the recall notice. If you already paid for a passenger backrest repair tied to this issue, bring receipts or repair paperwork to the service desk.
| Reimbursement | Reimbursement available |
|---|
Timeline
| December 6, 2023 | NHTSA published the recall |
|---|---|
| December 12, 2023 | Dealer notification began |
| December 19, 2023 | Dealer notification ended |
| January 9, 2024 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| January 9, 2024 | Interim owner notification (was planned for this date) |
| January 19, 2024 | Owner notification mailed |
Frequently asked questions
What is recall 23V820?
Recall 23V820 covers 2,906 2016-2023 Ducati Xdiavel S and Xdiavel Std motorcycles with a passenger backrest that can break if installed incorrectly or used incorrectly by the passenger. Ducati dealers will inspect the backrest, tighten screws, and apply a warning sticker for free.
What should I do if my 2016-2023 Ducati Xdiavel S or Xdiavel Std is on this recall?
Check your VIN to confirm your specific motorcycle is included in recall 23V820. If it is, contact a franchised Ducati dealer to schedule the passenger backrest inspection. The dealer will tighten the screws as needed and apply the warning sticker at no cost.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair recall defects at no cost, and Ducati will perform this repair free of charge at any franchised Ducati dealer. Parts and labor are covered for the passenger backrest inspection, screw tightening, and warning sticker application.
What is the safety risk?
The safety risk is passenger injury. If the passenger backrest breaks, the passenger can fall off the motorcycle. Until the dealer completes the inspection, make sure the backrest is installed and used according to Ducati guidance, and schedule the free repair if your VIN is included.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/23V820000 |
|---|---|
| Ducati customer service | 1-888-391-5446 |
| NHTSA recall # | 23V820 |
| NHTSA recall # (full) | 23V820000 |
Source documents
-
Download Quarterly Report (PDF) - Download Recall Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Document (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
- Download Recall Report (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →