Recall 23V817 affects 67 2024 Cushman Hauler Pro Lsv vehicles for battery water intrusion. Park outside. Repair will be free once available.
Damaged electrical circuits can increase the risk of a fire. A vehicle shutdown is the listed warning sign before a fire incident, and known incidents occurred while parked, both on charge and off charge. Park outside and away from structures until the recall repair is complete. Repair will be free at any franchised Cushman dealer once available.
Cushman is recalling 67 2024 Hauler Pro Lsv vehicles because water intrusion in the battery composite module can damage electrical circuits. Damaged circuits increase the risk of a fire, so owners should park outside and away from structures until the dealer repair is available and completed free of charge.
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What's wrong?
The 2024 Cushman Hauler Pro Lsv uses a lithium ion composite battery module with an integrated battery management system. That module stores propulsion power, and its management electronics track battery conditions so the low-speed vehicle can operate and charge correctly.
On affected vehicles, the Hauler Pro design allows water to reach the battery modules. If a module case is compromised, water can get inside and damage electrical circuits. That water intrusion changes the battery from a sealed power source into an electrical fault point, with fire reported in related Hauler Pro vehicles.
Before a fire incident, the vehicle can shut down. Known incidents happened while the vehicle was parked, including vehicles that were on charge and vehicles that were not. Treat an unexpected shutdown, water exposure around the battery area, or unusual charging behavior as a reason to stop using the vehicle and arrange service.
Who's affected?
The listed part is a lithium ion battery module with an integrated battery management system.
| 2024 Cushman Hauler Pro Lsv | electrical system |
|---|---|
| Units affected | 67 |
| Field incidents | NHTSA has logged 7 field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether this recall applies to your specific vehicle.
What's the safety risk?
Damaged electrical circuits can increase the risk of a fire. A vehicle shutdown is the listed warning sign before a fire incident, and known incidents occurred while parked, both on charge and off charge. Park outside and away from structures until the recall repair is complete. Repair will be free at any franchised Cushman dealer once available.
What should I do?
- Check your VIN to confirm your 2024 Cushman Hauler Pro Lsv is included in this recall.
- Park the vehicle outside and away from structures until the recall repair is complete.
- Contact Cushman Customer Care at 1-888-438-3946 to ask when the free battery inspection and replacement is open.
- Reference recall number 23V817 and Cushman recall FSB03-23 when you call.
- Keep the owner notice with the vehicle and show it to the franchised Cushman dealer once the repair is available.
What happens at the repair
Until the final dealer repair is available, keep the vehicle parked outside and away from structures. Once Cushman opens the repair, a Cushman technician will inspect the battery composite module and replace the battery if needed. Parts and labor are covered under the recall. For an out of pocket battery repair already paid before the recall notice, Cushman's general reimbursement plan applies to documented qualifying repairs. Keep repair paperwork and ask Cushman Customer Care how to submit it.
| Reimbursement | Reimbursement available |
|---|
Timeline
| December 5, 2023 | NHTSA published the recall |
|---|---|
| January 22, 2024 | Owner notification mailed |
Frequently asked questions
What is recall 23V817?
Recall 23V817 covers 67 2024 Cushman Hauler Pro Lsv vehicles with water intrusion into the battery composite module. Water damage to electrical circuits can increase fire risk. Cushman dealers will inspect the battery and replace it as necessary for free.
What should I do if my 2024 Cushman Hauler Pro Lsv is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 23V817. If it is, park outside and away from structures until the recall repair is complete, then contact a franchised Cushman dealer for the free battery inspection and replacement process.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost. Cushman dealers will inspect the battery and replace it as necessary free of charge under recall 23V817.
What is the safety risk?
The safety risk is fire. Water can enter the battery composite module and damage electrical circuits, which can increase the risk of a fire. Until the repair is complete, park the vehicle outside and away from structures.
When were owners notified about recall 23V817?
Cushman mailed owner notification letters on January 22, 2024. If you bought the vehicle used or never received a letter, check your VIN and reference recall 23V817 when you call a franchised Cushman dealer.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/23V817000 |
|---|---|
| Cushman customer service | 1-888-438-3946 |
| NHTSA recall # | 23V817 |
| NHTSA recall # (full) | 23V817000 |
Source documents
-
Download Quarterly Report (PDF) - Download Recall Investigation Document (PDF) (PDF)
- Download Recall Report (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →