Recall 23V812 affects 3,626 2021-2023 Gillig Low Floor buses for an overheating mirror-control fuse. Repair is free at any franchised Gillig dealer.
Gillig is recalling 3,626 2021-2023 Low Floor vehicles because the rearview mirror electric adjustment system was built with an incorrect fuse. The wrong fuse can overheat and raise the risk of a fire, and Gillig dealers will complete the recall repair free of charge.
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What's wrong?
The rearview mirror electric adjustment system on the 2021-2023 Gillig Low Floor lets a driver position the outside mirrors from the switch panel. The mirror control switch sends power to the mirror adjustment motors, and the fuse is supposed to protect that circuit by opening when current rises too high.
On affected buses, the switch module was built with fuse protection that does not protect the circuit as intended. Gillig traced the problem to the fuse rating in the mirror control switch module after switches showed thermal damage and smoke. The repair changes the switch to one with a 1A protection fuse instead of the higher 5A fuse used in the recalled setup.
Gillig reported no early warning for this defect. There is no warning sign before failure, so a driver or maintenance shop should treat smoke, heat, or a failed mirror adjustment switch as a reason to take the bus out of service for inspection.
Who's affected?
Covers the Low Floor bus across the 2021, 2022, and 2023 model years, with the mirror control switch tied to rearview-mirror visibility and wiring components.
| 2023 Gillig Low Floor | visibility component |
|---|---|
| 2023 Gillig Low Floor | wiring |
| 2022 Gillig Low Floor | visibility component |
| 2022 Gillig Low Floor | wiring |
| 2021 Gillig Low Floor | visibility component |
| 2021 Gillig Low Floor | wiring |
| Units affected | 3,626 |
| Field incidents | NHTSA has logged 3 field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether this recall applies to your specific bus.
What's the safety risk?
An incorrect mirror-control-switch protection fuse can overheat and increase the risk of a fire. Gillig has not identified an early warning sign, so confirm whether your VIN is included and arrange the fuse replacement promptly. Repair is free at any franchised Gillig dealer.
What should I do?
- Check your VIN to confirm your 2021-2023 Gillig Low Floor is included in this recall.
- Contact a franchised Gillig dealer to schedule the free rearview-mirror fuse replacement that fixes the overheating fire risk.
- Reference recall number 23V812 when you call, and bring the owner notice if you have it.
- Avoid unnecessary use of the electric rearview mirror adjustment system until the protection fuse is replaced.
- Call Gillig customer service at 1-510-264-5073 with scheduling questions.
What happens at the repair
At the dealer, a Gillig technician replaces the protection fuse for the rearview mirror control switch. The recall repair is available at the dealer, and parts and labor are free. If you already paid out of pocket for a related mirror control switch or fuse repair before the recall notice, Gillig uses the manufacturer's general reimbursement plan on file. Bring repair orders, receipts, and any payment records to the service desk so the claim can be reviewed under that plan.
| Reimbursement | Reimbursement available |
|---|
Timeline
| December 4, 2023 | NHTSA published the recall |
|---|---|
| January 15, 2024 | Dealer notification began |
| January 15, 2024 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| January 15, 2024 | Interim owner notification (was planned for this date) |
| January 24, 2024 | Owner notification mailed |
| January 25, 2024 | Dealer notification ended |
Frequently asked questions
What is recall 23V812?
Recall 23V812 covers 3,626 2021-2023 Gillig Low Floor vehicles with an incorrect fuse in the rearview mirror electric adjustment system. The wrong fuse creates an overheating risk and increases fire risk. Gillig will replace the mirror control switch protection fuse for free.
What should I do if my 2021-2023 Gillig Low Floor is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 23V812. If it is, contact a franchised Gillig dealer or Gillig customer service to schedule the mirror control switch protection fuse replacement. Reference recall number 23V812 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair recall defects at no cost, and Gillig will replace the mirror control switch protection fuse free of charge through the recall repair process.
What is the safety risk?
The safety risk is fire. The rearview mirror electric adjustment system has the wrong fuse, and that fuse creates an overheating risk. If your VIN is included, arrange the free fuse replacement with a franchised Gillig dealer or Gillig customer service.
When were owners notified about recall 23V812?
Gillig mailed owner notification letters on January 15, 2024. If you bought the vehicle used or never received a letter, check your VIN to confirm whether your specific Low Floor vehicle is included, then reference recall number 23V812 when arranging service.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/23V812000 |
|---|---|
| Gillig customer service | 1-510-264-5073 |
| NHTSA recall # | 23V812 |
| NHTSA recall # (full) | 23V812000 |
Source documents
-
Download Quarterly Report (PDF) - Download Owner Notification Letter (PDF)
- Download Recall Acknowledgement (PDF)
- Download Recall Report (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →