Recall 23V807 covers 2,797 2024 Mercedes-Benz Gle 450 E vehicles for an ESP software error and extended stopping distance. Free repair at franchised Mercedes-Benz dealers.
Mercedes-Benz is recalling 2,797 2024 Gle 450 E plug-in hybrids because an electronic stability program software error can require more force to stop the vehicle and extend stopping distance. Extended stopping distance increases crash risk, and Mercedes-Benz dealers will complete the repair free of charge.
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What's wrong?
The ESP software in the 2024 Mercedes-Benz Gle 450 E controls part of the electronic stability program, the system that helps coordinate braking and stability when the vehicle needs correction. In this plug-in hybrid, that software also supports brake force so the pedal effort matches the stopping force the driver expects.
On included vehicles, the ESP control unit software does not match current production specifications because of a development process deviation. In certain driving conditions, the control unit does not provide enough brake force boost. The brakes still respond, but the driver has to press harder than expected, and the vehicle needs a longer distance to stop.
There is no warning sign before failure. The driver does not get a dashboard warning or advance message before the higher pedal effort appears.
Who's affected?
The same ESP software appears under both brake and electronic stability control components.
| 2024 Mercedes-Benz Gle 450 E | hydraulic brake system |
|---|---|
| 2024 Mercedes-Benz Gle 450 E | Software |
| Units affected | 2,797 |
Not every 2024 Mercedes-Benz Gle 450 E SUV is on the list. Check your VIN to confirm whether your specific SUV is included.
What's the safety risk?
Longer stopping distance gives you less room to avoid a crash. There is no warning sign before failure, so do not wait for a warning light or other alert to confirm the problem. If your VIN is included, schedule the software update soon and drive cautiously until it is complete. Repair is free at any franchised Mercedes-Benz dealer.
What should I do?
- Check your VIN to confirm your 2024 Mercedes-Benz Gle 450 E is included in this recall.
- Contact a franchised Mercedes-Benz dealer to schedule the free ESP control unit software update that corrects the braking and stability-control software error.
- Bring the recall notice if you have it. If not, reference recall number 23V807 when you call.
- Drive cautiously until the software update is complete. Leave extra following distance and avoid hard braking when traffic allows.
What happens at the repair
At the dealer, a Mercedes-Benz technician updates the ESP control unit software. The software update and labor are free under the recall. Out-of-pocket repairs already paid are handled through the new vehicle warranty, not through a separate reimbursement program, because the involved vehicles remain under warranty. Ask the service desk how warranty coverage applies if you have prior repair paperwork for the electronic stability program or brake-assist concern.
| Reimbursement | Warranty coverage applies |
|---|
Timeline
| December 1, 2023 | NHTSA published the recall |
|---|---|
| December 8, 2023 | Dealer notification began |
| December 8, 2023 | Dealer notification ended |
| January 30, 2024 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| January 30, 2024 | Interim owner notification (was planned for this date) |
| February 29, 2024 | Owner notification mailed |
Frequently asked questions
What is recall 23V807?
Recall 23V807 covers 2,797 2024 Mercedes-Benz Gle 450 E plug-in hybrid vehicles with an ESP software error that increases the force needed to stop, leading to longer stopping distance and higher crash risk. Mercedes-Benz dealers will update the ESP control unit software for free.
What should I do if my 2024 Mercedes-Benz Gle 450 E is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 23V807. If it is included, contact a franchised Mercedes-Benz dealer to schedule the ESP control unit software update. Reference recall number 23V807 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair recall defects at no cost, and Mercedes-Benz will update the ESP control unit software free of charge at any franchised Mercedes-Benz dealer.
Is it safe to drive my 2024 Mercedes-Benz Gle 450 E before the repair?
The recall does not include do-not-drive instructions, but the defect affects braking performance. The ESP software error increases the force needed to stop and extends stopping distance, which raises crash risk. If your VIN is included, schedule the free dealer software update promptly.
When were owners notified about recall 23V807?
Mercedes-Benz mailed owner notification letters on February 29, 2024. If you bought the vehicle used or did not receive a letter, check your VIN to confirm whether your specific Gle 450 E is included before calling the dealer.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/23V807000 |
|---|---|
| Mercedes-Benz customer service | 1-800-367-6372 |
| NHTSA recall # | 23V807 |
| NHTSA recall # (full) | 23V807000 |
Source documents
-
Download Quarterly Report (PDF) - Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Recall Document (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
- Download Recall Report (PDF)
- Download Misc. Document (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →