Cake is recalling 154 2020-2022 Osa Flex Electric Mopeds because the steering column can fatigue and break. Repair is free at any franchised Cake dealer.
Cake is recalling 154 2020-2022 Osa Flex Electric Moped vehicles because the aluminum steering column can fatigue and break. A broken steering column will cause sudden loss of steering and raise the risk of a crash, and Cake dealers will complete the recall repair free of charge.
Does this recall apply to your specific vehicle?
The official, free per-VIN recall check is run by NHTSA. Enter your VIN and we'll forward you directly — and add you to a free watchlist so you hear about new recalls for your vehicle.
Check my VIN at NHTSARecallNotify doesn't check your VIN — NHTSA's official tool does. We use your email only to alert you to new recalls.
Watch this vehicle for recalls
Add it to your free watchlist and we will alert you as new federal recalls are posted for your year, make and model. New-recall alerts are rolling out now.
You are on the watchlist.
We will email you as new federal recalls are posted for your vehicle.
What's wrong?
The steering column on the 2020-2022 Cake Osa Flex Electric Moped is the metal link between the handlebar assembly and the front steering hardware. It carries the rider's steering input down to the front end, so the wheel turns when the rider moves the bars. On these mopeds, the recalled lower triple clamp assembly uses an aluminum steering column.
Cake traced the defect to the column's behavior after a severe or hard road impact while the moped is being ridden. A sharp hit, such as striking damaged pavement, can fatigue the aluminum column and break it. The remedy part keeps the same dimensions but changes the column material from aluminum to stainless steel.
There is no warning sign before failure. Do not rely on noise, looseness, or a visible crack to tell you the column is failing; the problem is tied to impact damage and the part breaking while in use.
Who's affected?
Spans the 2020, 2021, and 2022 model years, all tied to the same steering column assembly.
| 2022 Cake Osa Flex Electric Moped | steering column |
|---|---|
| 2021 Cake Osa Flex Electric Moped | steering column |
| 2020 Cake Osa Flex Electric Moped | steering column |
| Units affected | 154 |
| Field incidents | NHTSA has logged no field incidents to date. |
Not every 2020-2022 Cake Osa Flex Electric Moped is on the list. Check your VIN to confirm whether your specific scooter is included.
What's the safety risk?
A broken steering column causes sudden loss of steering and increases the risk of a crash. If the moped feels loose, binds, or becomes hard to steer, stop riding and arrange service. Schedule the steering column replacement soon. Repair is free at any franchised Cake dealer.
What should I do?
- Check your VIN to confirm your 2020-2022 Cake Osa Flex Electric Moped is included in this recall.
- Contact an authorized Cake dealer to schedule the free steering-column replacement that fixes the fatigue-prone column.
- Bring the recall notice if Cake mailed one. If not, reference recall number 23V803 when you call.
- Avoid riding the moped until the steering-column replacement is complete if the steering feels loose, damaged, or abnormal.
What happens at the repair
At the dealer, a Cake technician replaces the steering column covered by the recall. The replacement parts and labor are free. If you already paid out of pocket for this steering column recall remedy before Cake filed the safety recall report, Cake's General Reimbursement Plan covers eligible documented costs. Contact Cake customer service at service@ridecake.com and keep repair paperwork for the reimbursement claim.
| Reimbursement | Reimbursement available |
|---|
Timeline
| November 28, 2023 | NHTSA published the recall |
|---|---|
| December 20, 2023 | Owner notification mailed |
| December 22, 2023 | Dealer notification began |
| December 22, 2023 | Dealer notification ended |
| December 22, 2023 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| December 22, 2023 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 23V803?
Recall 23V803 covers 154 2020-2022 Cake Osa Flex Electric Mopeds with an aluminum steering column that can fatigue and break. A broken steering column will cause a sudden loss of steering, increasing crash risk. Dealers will replace the steering column for free.
What should I do if my 2020-2022 Cake Osa Flex Electric Moped is on this recall?
Check your VIN to confirm your specific moped is included in recall 23V803. If it is, contact a Cake dealer to schedule the steering-column replacement. Reference recall number 23V803 or Cake recall number OSA FLEX MC0327 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Cake dealers will replace the steering column free of charge. The free repair applies regardless of where you bought the moped.
What is the safety risk?
The safety risk is sudden loss of steering. The recall says the aluminum steering column can fatigue and break, and a broken steering column will cause loss of steering control. If your VIN is included, schedule the free steering-column replacement before further regular use.
When did Cake mail recall notices?
Cake mailed owner notification letters on December 20, 2023. If you own a 2020-2022 Osa Flex Electric Moped and never received a letter, check your VIN anyway. Used vehicles and address changes keep recall letters from reaching the current owner.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/23V803000 |
|---|---|
| Cake customer service | 9680221 |
| NHTSA recall # | 23V803 |
| NHTSA recall # (full) | 23V803000 |
Source documents
-
Download Quarterly Report (PDF) - Download Recall Report (PDF)
- Download Owner Notice (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Document (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →