Recall 23V788 affects 1,011 2024 Grand Design Reflection travel trailers for reversed outlet receptacles. Repair is free at any franchised Grand Design dealer.
Grand Design is recalling 1,011 2024 Reflection travel trailers because one face of an electrical receptacle has reversed hot and neutral blade openings, which can make the outlet fail. Outlet failure can increase the risk of a fire, and Grand Design dealers will repair the wiring free of charge.
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What's wrong?
The affected receptacle in the 2024 Grand Design Reflection is the wall outlet that accepts a standard plug and sends power to the device plugged into it. Its narrow hot slot carries energized current, and its wider neutral slot gives that current a return path. The outlet depends on those blade openings being in the correct positions.
On the recalled receptacles, one outlet face has the hot and neutral blade openings reversed. That puts the plug into the wrong electrical orientation on that face. The outlet can fail because the device and the outlet no longer line up with the intended hot and neutral paths.
Before failure, owners can notice loss of power at the outlet, a tripped safety breaker, or a strong smell of melting wires. Treat those signs as electrical trouble and stop using that outlet until the recall repair is completed.
Who's affected?
| 2024 Grand Design Reflection | wiring |
|---|---|
| Units affected | 1,011 |
| Field incidents | NHTSA has logged no field incidents to date. |
Not every 2024 Grand Design Reflection RV is on the list. Check your VIN to confirm whether your specific RV is included.
What's the safety risk?
An electrical outlet failure can increase the risk of a fire. Treat loss of power, a tripped safety breaker, or a strong smell of melting wires as a reason to stop using the outlet and schedule service. Repair is free at any franchised Grand Design dealer.
What should I do?
- Check your VIN to confirm your 2024 Grand Design Reflection is included in this recall.
- Contact a franchised Grand Design dealer to schedule the free receptacle replacement that fixes the reversed outlet blade openings.
- Bring the recall notice if Grand Design mailed one. If not, reference recall number 23V788 when you call.
- Avoid using the affected receptacle outlets until the dealer completes the replacement.
- Call Grand Design customer service at 1-574-825-9679 with questions about scheduling or repair status.
What happens at the repair
At the dealer, a Grand Design technician replaces the incorrect receptacles so the outlet faces have the correct hot and neutral blade openings. The recall repair is free, with parts and labor covered. If you have already paid out of pocket for this service, Grand Design reimburses expenses related to the defect. Ask the service desk or Grand Design customer service how to submit proof of payment and repair paperwork for reimbursement.
| Reimbursement | Reimbursement available |
|---|
Timeline
| November 22, 2023 | NHTSA published the recall |
|---|---|
| January 3, 2024 | Dealer notification began |
| January 3, 2024 | Dealer notification ended |
| January 5, 2024 | Owner notification mailed |
| January 5, 2024 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| January 5, 2024 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 23V788?
Recall 23V788 covers 1,011 2024 Grand Design Reflection travel trailers with reversed plug blade openings on one receptacle outlet face. That wiring error can cause outlet failure and increase fire risk. Grand Design dealers will replace the incorrect receptacles for free.
What should I do if my 2024 Grand Design Reflection is on this recall?
Check your VIN to confirm your specific trailer is included in recall 23V788. If it is, contact a franchised Grand Design dealer to schedule receptacle replacement. Reference recall 23V788 or Grand Design recall number 910041 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to fix the safety defect at no cost, and Grand Design's remedy says dealers will replace the incorrect receptacles free of charge. Parts and labor are covered at a franchised Grand Design dealer.
What is the safety risk in recall 23V788?
The safety risk is electrical outlet failure that can increase the risk of a fire. The recall involves reversed hot and neutral blade openings on one receptacle outlet face. Until the repair is complete, use the dealer's guidance for the affected outlet and schedule the free replacement.
When were owners notified about recall 23V788?
Grand Design mailed owner notification letters on January 5, 2024. If you bought the trailer used or never received a letter, the VIN still decides whether the recall applies. Check your VIN, then call a franchised Grand Design dealer if your trailer is included.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/23V788000 |
|---|---|
| Grand Design customer service | 1-574-825-9679 |
| NHTSA recall # | 23V788 |
| NHTSA recall # (full) | 23V788000 |
Source documents
-
Download Quarterly Report (PDF) - Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notice (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Acknowledgement (PDF)
- Download Recall Report (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →