Recall 23V781 affects 2 2023 Nova Bus Lfs and Lfs Artic buses for sun visor detachment. Free repair at a franchised Nova Bus dealer.
Nova Bus is recalling 2 2023 Lfs and Lfs Artic transit buses because the sun visor can detach from its bracket and fall. A loose visor can distract the driver or block the windshield view, increasing crash risk; Nova Bus dealers will complete the free repair.
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What's wrong?
The sun visor in a 2023 Nova Bus Lfs or Lfs Artic transit bus is mounted above the windshield to help the driver control glare. It is held to a bracket, and that bracket has to keep enough clamping force to stay in place while the bus vibrates in service.
On affected buses, the required Loctite was not applied during assembly. Loctite is a thread-locking adhesive that helps fasteners resist loosening from vibration. Without it, the visor assembly can lose retaining force, detach from its bracket, and fall into the driver area. That turns a simple glare-control part into an object that can distract or interfere with the driver.
There is no warning sign before failure. The visor is not described as loosening gradually or triggering a light or message first. A bus operator or maintenance team learns about the issue when the visor has already fallen.
Who's affected?
Covers both Lfs and Lfs Artic buses in the 2023 model year, with the same sun visor component listed for each.
| 2023 Nova Bus Lfs | body or structural component |
|---|---|
| 2023 Nova Bus Lfs Artic | body or structural component |
| Units affected | 2 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching 2023 Nova Bus Lfs or Lfs Artic does not confirm inclusion. Check your VIN to confirm whether your specific bus is included.
What's the safety risk?
A detached sun visor can distract the driver or block the windshield view, increasing the risk of a crash. There is no warning sign before it comes loose, so schedule the repair soon if your VIN is included. Repair is free at any franchised Nova Bus dealer.
What should I do?
- Check your VIN to confirm your 2023 Nova Bus Lfs or Lfs Artic is included in this recall.
- Contact a franchised Nova Bus dealer or service center to schedule the free sun-visor fastener inspection and repair that keeps the visor from detaching and blocking the driver's view.
- Bring any owner letter Nova Bus mailed, and reference recall number 23V781 when you call.
- Keep the bus out of service if the sun visor is loose or detached until the fasteners are inspected and repaired.
What happens at the repair
At the dealer, a Nova Bus technician inspects the sun visor fasteners and repairs any fasteners that are loose, damaged, or not holding the visor bracket correctly. The inspection, repair parts, and labor are free under recall 23V781. Nova Bus uses its general reimbursement plan on file for this recall. If you've already paid for a related sun visor fastener repair before the recall notice, ask Nova Bus customer service or the service desk how to submit documentation under that plan.
| Reimbursement | Reimbursement available |
|---|
Timeline
| November 21, 2023 | NHTSA published the recall |
|---|---|
| November 22, 2023 | Dealer notification began |
| November 22, 2023 | Dealer notification ended |
| January 11, 2024 | Owner notification mailed |
| January 15, 2024 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| January 15, 2024 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 23V781?
Recall 23V781 covers 2 2023 Nova Bus Lfs and Lfs Artic transit buses with sun visors that can detach from the bracket. Nova Bus will inspect and repair the sun visor fasteners for free.
What should I do if my 2023 Nova Bus Lfs or Lfs Artic is on this recall?
Check your VIN to confirm your specific bus is included in recall 23V781. If it is, contact a franchised Nova Bus dealer or Nova Bus customer service at 1-800-350-6682 to arrange the sun visor fastener inspection and repair. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Nova Bus will inspect and repair the affected sun visor fasteners free of charge.
What is the safety risk?
The risk is driver distraction or blocked windshield visibility if the sun visor detaches while the bus is in service. That obstruction increases crash risk, so the fasteners need dealer inspection and repair.
When were owner letters mailed for this recall?
Nova Bus mailed owner notification letters on January 11, 2024. If you operate or maintain a 2023 Lfs or Lfs Artic bus and did not receive a letter, check your VIN and reference recall 23V781 when contacting service.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/23V781000 |
|---|---|
| Nova Bus customer service | 1-800-350-6682 |
| NHTSA recall # | 23V781 |
| NHTSA recall # (full) | 23V781000 |
Source documents
-
Download Quarterly Report (PDF) - Download Recall Document (PDF) (PDF)
- Download Recall Report (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →