Recall 23V775 covers 45,173 2015-2016 Ford Fusion, Lincoln Mkz, and Ford Fiesta vehicles for defective door latches. Repair is free at any franchised Ford dealer.
Ford is recalling 45,173 2015-2016 Fusion, Mkz, and Fiesta vehicles under recall 23V775 because a door-latch component can break. A broken latch can make a door difficult to close or allow it to open while driving, which increases the risk of a crash or injury; Ford dealers will complete the repair free of charge.
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What's wrong?
The door latch is the mechanical catch inside each door that holds the door closed after you shut it. On 2015-2016 Ford Fusion, Lincoln Mkz, and Ford Fiesta vehicles, the concern is inside that latch, at a small latch pawl spring tab. That spring-loaded tab helps the latch engage and stay locked until the door handle releases it.
On affected vehicles, the spring tab design is vulnerable to cracking and breaking after exposure to high outside temperatures and sun load. Once the tab breaks, the latch does not engage correctly. A door can be hard to close, bounce back when you shut it, or open while driving if it was not fully latched.
Owners can notice this before full failure. Watch for a door that takes repeated tries to latch, a door ajar light, a warning chime, dome light illumination, or new wind noise from a door while driving.
Who's affected?
Covers Fusion, Mkz, and Fiesta from the 2015 and 2016 model years, all tied to the rear right door latch.
| 2016 Ford Fusion | Latch |
|---|---|
| 2016 Lincoln Mkz | Latch |
| 2015 Ford Fiesta | Latch |
| Units affected | 45,173 |
| Field incidents | NHTSA has logged 53 field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether this recall applies to your specific vehicle.
What's the safety risk?
A side door that opens unexpectedly while driving increases the risk of a crash or injury. Watch for a door that is hard to latch, rebounds when closing, needs repeated attempts to shut, or triggers a door ajar light, chime, dome light, or wind noise. Schedule the recall repair soon. Repair is free at any franchised Ford dealer.
What should I do?
- Check your VIN to confirm your 2015-2016 Fusion, Mkz, or Fiesta is included in this Ford recall.
- Contact your nearest franchised Ford dealer to schedule the free door-latch inspection.
- Schedule the door-latch replacement if the date-code inspection shows the latches are affected; this fixes latches that can break and let a door open while driving.
- Bring the recall notice if Ford mailed one. If not, reference recall number 23V775 when you call.
- Close each door firmly and make sure it latches before driving until the repair is complete.
What happens at the repair
At the dealer, a Ford technician inspects the door latch date codes. If the latch codes fall within the recalled build range, the technician replaces all four side door latches. Parts and labor are covered under the recall. Ford's standard reimbursement plan covers eligible documented latch repairs owners paid for before the recall notice. Owner letters were mailed December 20, 2023, and reimbursement eligibility ended December 22, 2023. Contact Ford customer service with prior repair documentation if you paid for a related latch repair before the notice.
| Reimbursement | Reimbursement available |
|---|
Timeline
| November 17, 2023 | NHTSA published the recall |
|---|---|
| November 17, 2023 | Dealer notification began |
| November 20, 2023 | Dealer notification ended |
| December 4, 2023 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| December 4, 2023 | Interim owner notification (was planned for this date) |
| December 20, 2023 | Owner notification mailed |
Frequently asked questions
What is recall 23V775?
Recall 23V775 covers 45,173 2015-2016 Ford Fusion, Mkz, and Fiesta vehicles with door latch parts that can break. A broken latch can make a door hard to close or allow it to open while driving. Ford dealers will inspect the latch date codes and replace affected latches for free.
What should I do if my 2015-2016 Ford Fusion, Mkz, or Fiesta is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 23V775. If it is, contact a franchised Ford dealer to schedule the door latch inspection. Ford will replace all four side door latches for free when the date codes show the repair is needed.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost. For recall 23V775, Ford dealers will inspect the door latch date codes and replace all four side door latches free of charge when the inspection shows replacement is needed.
What is the safety risk?
The safety risk is a door opening unexpectedly while the vehicle is moving. That can increase the risk of a crash or injury. Until your VIN is checked and the dealer completes any needed repair, pay attention to doors that are hard to latch or do not stay closed.
What if I bought this vehicle used?
The free recall repair still applies to used vehicles. This recall depends on the VIN, the model, and whether the vehicle was sold or ever registered in the listed states or territories. Check your VIN, then reference recall 23V775 or Ford recall 20S15 when you call the dealer.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/23V775000 |
|---|---|
| Ford customer service | 1-866-436-7332 |
| NHTSA recall # | 23V775 |
| NHTSA recall # (full) | 23V775000 |
Source documents
-
Download Quarterly Report (PDF) - Download Recall Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Report (PDF)
- Download Owner Notice (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →