Recall 23V771 covers 134 2023-2024 Entegra motorhomes for SDLC corrosion and inoperative instrument panels. Repair is free at any franchised Entegra dealer.
Entegra is recalling 134 2023-2024 Vision, Vision Xl, Alante, Emblem, Precept, and Precept Prestige motorhomes because corrosion in the Smart Data Link Connector can disrupt CAN communication and leave the instrument panel inoperative. Without the speedometer or warning lights, drivers lose critical safety information, increasing crash risk; Entegra dealers will complete the repair free of charge.
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What's wrong?
The Smart Data Link Connector on these 2023-2024 Entegra motorhomes is part of the electrical communication network behind the instrument panel. It connects diagnostic and vehicle-control messages to the Controller Area Network, or CAN, which is the wiring network that lets modules share information. The instrument panel depends on that communication to show driver information and brake-system displays.
On the affected Vision, Vision Xl, Alante, Emblem, Precept, and Precept Prestige motorhomes, the connector was left exposed after chassis rework. A protective bag was removed to reach the on-board diagnostic port and was not properly reinstalled. Moisture and road exposure can corrode the Smart Data Link Connector, wire harness, and connector terminals. Once corrosion interferes with CAN communication, the instrument panel can stop working.
There is no warning sign before failure. The first thing an owner notices can be an inoperative instrument panel, which means key controls and brake-system information are not displayed as designed.
Who's affected?
Covers 6 motorhome model lines from the 2023 and 2024 model years, all using the same Smart Data Link Connector for the instrument panel.
| 2024 Entegra Vision | instrument panel |
|---|---|
| 2023 Entegra Vision Xl | instrument panel |
| 2023 Jayco Alante | instrument panel |
| 2024 Entegra Vision Xl | instrument panel |
| 2023 Entegra Emblem | instrument panel |
| 2023 Entegra Vision | instrument panel |
| 2024 Jayco Alante | instrument panel |
| 2024 Entegra Emblem | instrument panel |
| 2023 Jayco Precept | instrument panel |
| 2023 Jayco Precept Prestige | instrument panel |
| 2024 Jayco Precept | instrument panel |
| 2024 Jayco Precept Prestige | instrument panel |
| Units affected | 134 |
A matching year and model does not confirm inclusion. Check your VIN to confirm whether your specific motorhome is included.
What's the safety risk?
An inoperative instrument panel leaves the driver without critical safety information: speedometer readings and warning lights. That loss increases the risk of a crash. There is no warning sign before the panel fails to display that information, so schedule the recall repair soon. Repair is free at any franchised Entegra dealer.
What should I do?
- Check your VIN to confirm your 2023-2024 Entegra Vision, Vision Xl, Alante, Emblem, Precept, or Precept Prestige motorhome is included in this recall.
- Contact a franchised Entegra dealer to schedule the free SDLC wire harness connector installation and SDLC module inspection that restores instrument-panel communication.
- Bring the recall notice if Entegra mailed one. If not, reference recall number 23V771 when you call.
- Drive with extra caution until the repair is complete, since the instrument panel can stop showing the speedometer or warning lights.
What happens at the repair
At the dealer, an Entegra technician installs a wire harness connector, then inspects the Smart Data Link Connector module and replaces it if needed. The recall repair is free, including parts and labor. Ford's reimbursement plan covers eligible remedy costs owners paid before the recall notice, with eligibility ending September 30, 2024. If you already paid for this specific repair before notice, contact Entegra customer service with your repair documentation and ask how the reimbursement plan applies to your claim.
| Reimbursement | Reimbursement available |
|---|
Timeline
| November 16, 2023 | NHTSA published the recall |
|---|---|
| December 13, 2023 | Owner notification mailed |
| December 15, 2023 | Dealer notification began |
| December 15, 2023 | Dealer notification ended |
| December 15, 2023 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 23V771?
Recall 23V771 covers 134 2023-2024 Entegra motorhomes with corrosion in the Smart Data Link Connector. That corrosion can disrupt CAN communication and leave the instrument panel inoperative, which blocks critical safety information such as speed or warning lights.
What should I do if my 2023-2024 Entegra Vision, Vision Xl, Alante, Emblem, Precept, or Precept Prestige is on this recall?
Check your VIN to confirm your specific motorhome is included in recall 23V771. If it is, contact a franchised dealer to schedule the wire harness connector installation and SDLC module inspection. Reference recall 23V771 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost. For recall 23V771, Ford dealers will install a wire harness connector, then inspect and replace the SDLC module as needed, free of charge.
What is the safety risk?
The safety risk is loss of critical instrument panel information. If the panel stops working, the driver cannot see information such as speedometer readings or warning lights, which increases crash risk. The free dealer repair addresses the SDLC corrosion that causes the communication problem.
When were owners notified about recall 23V771?
Owner notification letters were mailed December 13, 2023. If you bought the motorhome used or never received a letter, check your VIN to confirm whether your specific vehicle is included, then contact the dealer with recall number 23V771.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/23V771000 |
|---|---|
| Entegra customer service | 1-800-283-8267 |
| NHTSA recall # | 23V771 |
| NHTSA recall # (full) | 23V771000 |
Source documents
-
Download Recall Investigation Document (PDF) (PDF) - Download Owner Notice (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Acknowledgement (PDF)
- Download Recall Report (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →