Recall 23V769 covers 638 2019-2024 Volvo Vhd and Vn trucks with an inadequately attached passenger bench seat. Repair is free at any franchised Volvo dealer.
If your 2019-2024 Volvo Vhd or Vn truck is included in recall 23V769, the passenger side bench seat was inadequately attached to the floor. The attachment points can fail in a crash, letting the seat shift and increasing injury risk; Volvo dealers will complete the free repair.
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What's wrong?
The passenger-side bench seat in affected 2019-2024 Volvo Vhd and Vn trucks is fastened to the cab floor through weld nuts and related hardware. Those fasteners hold the seat in place and also support the seat belt anchorage, so the seat and belt stay tied to the truck structure during a crash or hard stop.
On trucks with this optional bench-seat setup, the attachment was not strong enough because the design calculations were wrong. The original weld nut hardware did not provide enough surface area for the required seat and belt loads. Volvo's repair changes the nut and washer hardware so the load is spread over a larger surface area.
There is no warning sign before failure. The seat can look and feel normal in daily use, and the source record reports no accidents, injuries, warranty claims, field reports, or customer complaints tied to this issue.
Who's affected?
Spans Volvo Vhd and Vn trucks across the 2019-2024 model years, all tied to the seat assembly fastener component.
| 2022 Volvo Vhd | seat assembly |
|---|---|
| 2021 Volvo Vhd | seat assembly |
| 2020 Volvo Vhd | seat assembly |
| 2019 Volvo Vn | seat assembly |
| 2023 Volvo Vhd | seat assembly |
| 2024 Volvo Vhd | seat assembly |
| 2020 Volvo Vn | seat assembly |
| 2019 Volvo Vhd | seat assembly |
| 2021 Volvo Vn | seat assembly |
| 2022 Volvo Vn | seat assembly |
| 2023 Volvo Vn | seat assembly |
| 2024 Volvo Vn | seat assembly |
| Units affected | 638 |
| Field incidents | NHTSA has logged no field incidents to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific truck is included.
What's the safety risk?
If the bench seat attachment points fail, the seat can shift during a crash and increase injury risk. There is no warning sign before this condition, so confirm your VIN and schedule the recall repair soon if your vehicle is included. Repair is free at any franchised Volvo dealer.
What should I do?
- Check your VIN to confirm your 2019-2024 Volvo Vhd or Vn is included in this recall.
- Contact a franchised Volvo dealer to schedule the free bench-seat fastener repair that secures the passenger-side bench seat to the floor.
- Bring the recall notice if Volvo mailed one. If not, reference recall number 23V769 and Volvo recall RVXX2312 when you call.
- Limit use of the passenger-side bench seat until the repair is complete; the seat attachment points are the recalled part.
- Call Volvo customer service at 1-800-528-6586 with questions before your dealer visit.
What happens at the repair
At the dealer, a Volvo technician replaces the weld nut securing the passenger-side bench seat with two nuts and a washer. Parts and labor are covered under the recall, so the repair is free. If you already paid out of pocket for this seat attachment repair before the recall notice, Volvo's standard reimbursement plan covers documented expenses. Contact Volvo Trucks customer service or ask the service desk how to submit the paperwork.
| Reimbursement | Reimbursement available |
|---|
Timeline
| November 15, 2023 | NHTSA published the recall |
|---|---|
| November 17, 2023 | Dealer notification began |
| November 17, 2023 | Dealer notification ended |
| December 15, 2023 | Interim owner notification (was planned for this date) |
| February 29, 2024 | Owner notification mailed |
Frequently asked questions
What is recall 23V769?
Recall 23V769 covers 638 2019-2024 Volvo Vhd and Vn vehicles with a passenger-side bench seat that is inadequately attached to the floor. The attachment points can fail in a crash, let the seat shift, and raise injury risk. Volvo dealers replace the weld nut with two nuts and a washer for free.
What should I do if my 2019-2024 Volvo Vhd or Vn is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 23V769. If it is, contact a franchised Volvo dealer to schedule the bench-seat fastener repair. Reference recall number 23V769 or Volvo recall number RVXX2312 when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost. Volvo dealers will replace the weld nut with two nuts and a washer free of charge at a franchised Volvo dealer.
What is the safety risk?
The risk is seat movement during a crash. The passenger-side bench seat attachment points can fail, which allows the seat to shift and raises the risk of injury. The repair secures the seat mounting hardware so the bench seat meets the seating and seatbelt anchorage standards.
When were owners notified about recall 23V769?
Volvo mailed owner letters on February 29, 2024. If you bought the truck used or never received a letter, check your VIN and call a franchised Volvo dealer with recall number 23V769 or Volvo recall number RVXX2312.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/23V769000 |
|---|---|
| Volvo customer service | 1-800-528-6586 |
| NHTSA recall # | 23V769 |
| NHTSA recall # (full) | 23V769000 |
Source documents
-
Download Quarterly Report (PDF) - Download Owner Notification Letter (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Recall Document (PDF) (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
- Download Owner Notice (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →