Recall 23V761 affects 204 2023-2024 Prevost H3-45 and X3-45 motor coaches for loose grid-heater relay cables. Repair is free at any franchised Prevost dealer.
Prevost is recalling 204 2023-2024 H3-45 and X3-45 Vip motor coaches because loose grid heater cable connections at the relay can overheat the relay. An overheated relay can increase the risk of a fire, and Prevost dealers will complete the repair free of charge.
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What's wrong?
The relay power connection on these 2023-2024 Prevost X3-45, H3-45 Vip, X3-45 Vip, H3-45, and X3-45 Vip Entertainer motor coaches is part of the electrical circuit for the grid heater. The grid heater uses electrical power to warm intake air for engine starting, and the relay controls that high-current power path.
On affected coaches, the nut that secures the grid heater cable to the relay was not tightened enough during assembly. A loose cable connection adds electrical resistance at the relay terminal. That resistance creates heat at the connection, and the relay can overheat during operation. The issue is an installation problem, not a defective relay part.
The warning sign listed for owners is a malfunction telltale light in the driver instrument panel. The filing does not describe a separate noise, smell, or drivability change before the connection overheats.
Who's affected?
Spans five X3-45 and H3-45 variants across the 2023 and 2024 model years. Each scope uses the same relay power part in the electrical system.
| 2023 Prevost X3-45 | electrical system |
|---|---|
| 2023 Prevost H3-45 Vip | electrical system |
| 2023 Prevost X3-45 Vip | electrical system |
| 2024 Prevost H3-45 | electrical system |
| 2024 Prevost H3-45 Vip | electrical system |
| 2024 Prevost X3-45 Vip Entertainer | electrical system |
| 2023 Prevost X3-45 Vip Entertainer | electrical system |
| 2024 Prevost X3-45 Vip | electrical system |
| Units affected | 204 |
| Field incidents | NHTSA has logged no field incidents to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific bus is included.
What's the safety risk?
A grid heater relay that overheats can increase the risk of a fire. A malfunction telltale light on the instrument panel is the warning sign listed for this recall. If your VIN is included, schedule the repair soon. Repair is free at any franchised Prevost dealer.
What should I do?
- Check your VIN to confirm your 2023-2024 Prevost X3-45, H3-45 Vip, X3-45 Vip, H3-45, or X3-45 Vip Entertainer motor coach is included in this recall.
- Contact a franchised Prevost dealer to schedule the free grid-heater relay inspection, nut tightening, and damaged-component replacement that fixes the loose cable connection.
- Bring the recall notice if Prevost mailed one. If not, reference recall number 23V761 when you call.
- Call Prevost customer service at 1-908-222-7211 with questions and reference recall number 23V761 (Prevost recall SR23-42).
- Limit use until the relay repair is complete, and ask the dealer for service guidance if the coach has signs of electrical overheating.
What happens at the repair
At the dealer, a Prevost technician inspects the grid heater relay area, checks the connected cables for heat damage, replaces damaged components, and tightens the grid heater relay nuts as needed. The recall repair is free, with parts and labor covered. Prevost used its general reimbursement plan for this campaign. If you already paid for a related grid heater relay or cable repair before the recall notice, ask Prevost customer service how to submit repair documentation under that plan.
| Reimbursement | Reimbursement available |
|---|
Timeline
| November 10, 2023 | NHTSA published the recall |
|---|---|
| November 30, 2023 | Owner notification mailed |
| December 29, 2023 | Dealer notification began |
| December 29, 2023 | Dealer notification ended |
| December 29, 2023 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 23V761?
Recall 23V761 covers 204 Prevost H3-45, H3-45 Vip, X3-45, X3-45 Vip, and X3-45 Vip Entertainer motor coaches from 2023-2024. Loose grid heater relay cable connections can overheat the relay and increase fire risk. Prevost will inspect the relay area, replace damaged parts, and tighten the relay nuts for free.
What should I do if my 2023-2024 Prevost H3-45, H3-45 Vip, X3-45, X3-45 Vip, or X3-45 Vip Entertainer is on this recall?
Check your VIN to confirm your specific coach is included in recall 23V761. If it is, contact a franchised Prevost dealer or Prevost customer service at 1-908-222-7211 to schedule the inspection and repair. Reference Prevost recall number SR23-42 when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost. Prevost will inspect the grid heater relay connection, replace damaged components, and tighten the grid heater relay nuts as needed for free at a franchised Prevost service location.
What is the safety risk?
The safety risk is fire. The grid heater cables that connect to the relay have a loose connection, and that loose connection can make the relay overheat. If your VIN is included, arrange the free Prevost repair before continuing normal service.
When did Prevost notify owners about recall 23V761?
Prevost mailed owner notification letters on December 30, 2023. Used coaches and fleet vehicles still need a VIN check because letters do not always reach the current operator. The VIN confirms whether the free grid heater relay repair applies to that specific coach.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/23V761000 |
|---|---|
| Prevost customer service | 1-908-222-7211 |
| NHTSA recall # | 23V761 |
| NHTSA recall # (full) | 23V761000 |
Source documents
-
Download Quarterly Report (PDF) - Download Recall Document (PDF) (PDF)
- Download Recall Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Acknowledgement (PDF)
- Download Recall Report (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →