If your VIN is in recall 23V752, Jayco Travel Trailer will correct the mislabeled emergency exit window free at a franchised Jayco Travel Trailer dealer.
Jayco Travel Trailer is recalling 168 2023-2024 White Hawk travel trailers because a window has the wrong emergency-exit marking. The wrong label can prevent or delay evacuation during an emergency and increase injury risk; the dealer recall repair is free.
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What's wrong?
The emergency exit window on a 2023-2024 Jayco Travel Trailer White Hawk is supposed to give people inside the trailer a marked escape opening when the normal door path is blocked. The exit label tells an occupant which window is built for that job. On this recall, the window involved is the 48 x 36 window.
The problem is that Jayco installed a window with emergency exit markings even though that window was not made to work as an emergency exit. Jayco traced the scope through production records and found units with the wrong window configuration. The corrected window has a black handle and black screen knob, with no exit decal, so it is no longer presented as an escape window.
There is no warning sign before failure. The trailer does not give a light, sound, or other cue that the window label is wrong, so the VIN decides whether this recall applies.
Who's affected?
Both model years involve the same 48 x 36 emergency exit window.
| 2024 Jayco Travel Trailer White Hawk | body or structural component |
|---|---|
| 2023 Jayco Travel Trailer White Hawk | body or structural component |
| Units affected | 168 |
| Field incidents | NHTSA has logged no field incidents to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific trailer is included.
What's the safety risk?
An incorrectly labeled emergency window can slow evacuation when occupants need to exit quickly, increasing the risk of injury. There is no warning sign before that moment, so confirm your VIN and schedule the repair soon. Repair is free at any franchised Jayco Travel Trailer dealer.
What should I do?
- Check your VIN to confirm your 2023-2024 Jayco Travel Trailer White Hawk is included in this recall.
- Contact a franchised Jayco Travel Trailer dealer to schedule the free emergency-exit window correction.
- Bring the owner letter if you have it. If not, reference recall number 23V752 and Jayco recall 9901596 when you call.
- Do not rely on the incorrectly labeled window as an emergency exit until the dealer replaces the red handle and red screen knob and removes the exit decal.
What happens at the repair
At the dealer, a Jayco Travel Trailer technician replaces the red handle and red screen knob, then removes the exit decal from the window that was incorrectly marked as an emergency exit. The recall repair is free, including parts and labor. If you already paid for this recall-related repair before the owner notice, Jayco's recall reimbursement plan covers eligible documented expenses. Bring your repair paperwork to the service desk or contact Jayco customer service to start the reimbursement request.
| Reimbursement | Reimbursement available |
|---|
Timeline
| November 9, 2023 | NHTSA published the recall |
|---|---|
| November 30, 2023 | Owner notification mailed |
| December 8, 2023 | Dealer notification began |
| December 8, 2023 | Dealer notification ended |
| December 8, 2023 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| December 8, 2023 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 23V752?
Recall 23V752 covers 168 2023-2024 Jayco Travel Trailer White Hawk travel trailers with a window incorrectly marked as an emergency exit. Jayco Travel Trailer dealers will replace the red handle and red screen knob, then remove the exit decal for free.
What should I do if my 2023-2024 Jayco Travel Trailer White Hawk is on this recall?
Check your VIN to confirm your specific travel trailer is included in recall 23V752. If it is, contact a Jayco Travel Trailer dealer to schedule the handle, screen knob, and exit decal repair. Reference recall number 23V752 when you call.
Does the recall repair cost anything?
No. Federal recall law requires manufacturers to repair recall defects at no cost, and Jayco Travel Trailer's remedy states the dealer will replace the red handle and red screen knob, then remove the exit decal, free of charge.
What is the safety risk?
The risk is delayed emergency evacuation. An incorrectly labeled window can send someone to the wrong exit during an emergency, which increases the risk of injury. The dealer repair removes the incorrect exit marking and replaces the red exit-style hardware.
When were owners notified about recall 23V752?
Jayco Travel Trailer mailed owner notification letters on November 30, 2023. If you did not receive a letter, check your VIN and call a Jayco Travel Trailer dealer with recall number 23V752. You can also contact Jayco customer service at 1-800-283-8267.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/23V752000 |
|---|---|
| Jayco Travel Trailer customer service | 1-800-283-8267 |
| NHTSA recall # | 23V752 |
| NHTSA recall # (full) | 23V752000 |
Source documents
-
Download Quarterly Report (PDF) - Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notice (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →