Recall 23V744 affects 60,154 2024 Buick Encore Gx, Trax, and Envista vehicles for blank instrument panels. Repair is free at any franchised Buick dealer.
Buick is recalling 60,154 2024 Encore Gx, Envista, and Trax vehicles because Virtual Cockpit Unit software can make the instrument panel display go blank at startup or while driving. When the panel is blank, it does not show vehicle speed or warning lights, and dealers will update the software free of charge.
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What's wrong?
The Virtual Cockpit Unit Module (VCU) in the 2024 Encore Gx, Trax, and Envista controls the instrument panel display, the screen that shows driver information such as speed, warning lights, and other trip data. When it works correctly, that display turns on at startup and stays visible while the vehicle is being driven.
In affected vehicles, the VCU has a software error. That error can make the instrument panel display go blank at startup or while driving. The display itself is not described as the failed part; the recall points to the software that tells the module how to run the display.
There is no warning sign before failure. The first thing an owner notices is the instrument panel display going black, either when the vehicle starts or during a drive.
Who's affected?
Covers three 2024 crossover nameplates using the same Virtual Cockpit Unit module for the instrument panel.
| 2024 Buick Encore Gx | instrument panel |
|---|---|
| 2024 Chevrolet Trax | instrument panel |
| 2024 Buick Envista | instrument panel |
| Units affected | 60,154 |
| Field incidents | NHTSA has logged 255 field incidents to date. |
A matching 2024 model does not guarantee inclusion. Check your VIN to confirm whether your specific crossover is included.
What's the safety risk?
A blank instrument panel hides critical information, including vehicle speed and warning lights, and increases the risk of a crash. If the panel goes blank, reduce speed carefully, pull over when safe, and arrange service before driving again. Repair is free at any franchised Buick dealer.
What should I do?
- Check your VIN to confirm your 2024 Buick Encore Gx, Buick Envista, or Chevrolet Trax is included in this recall.
- Contact a franchised Buick or Chevrolet dealer to schedule the free VCU software update that fixes the blank instrument-panel display.
- Ask whether the update is available at the dealer or through an over-the-air update.
- Bring the recall notice if Buick has mailed one. If not, reference recall number 23V744 and GM recall A232424320 when you call.
- Watch the instrument panel until the update is complete. If the display goes blank, pull over where it is safe and contact the dealer before driving again.
What happens at the repair
The VCU software update is available now. A Buick technician updates the Virtual Cockpit Unit Module software at the dealer, or the vehicle receives the same fix through an over the air software update. The recall repair is free, and parts and labor are covered when dealer service is used. Out of pocket repairs already paid are handled through the existing warranty, not through a separate reimbursement program, because all covered vehicles are under warranty. Ask the service desk how warranty coverage applies if you have prior repair paperwork.
| Reimbursement | Warranty coverage applies |
|---|
Timeline
| November 6, 2023 | NHTSA published the recall |
|---|---|
| November 6, 2023 | Dealer notification began |
| November 6, 2023 | Dealer notification ended |
| December 4, 2023 | Owner notification mailed |
| December 22, 2023 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 23V744?
Recall 23V744 covers 60,154 2024 Buick Encore Gx, Buick Envista, and Chevrolet Trax vehicles with Virtual Cockpit Unit software that can make the instrument panel go blank at startup or while driving. The fix is a free software update by a dealer or over the air.
What should I do if my 2024 Buick Encore Gx, Buick Envista, or Chevrolet Trax is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 23V744. If it is, contact a franchised Buick or Chevrolet dealer and ask for the VCU software update under GM recall A232424320. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to fix the defect at no cost. For recall 23V744, GM will update the Virtual Cockpit Unit software through a dealer visit or an over-the-air update free of charge.
What is the safety risk?
The safety risk is loss of critical instrument-panel information. If the display goes blank, the driver will not see information such as vehicle speed and warning lights, which increases crash risk. Confirm your VIN, then arrange the free software update if your vehicle is included.
When were owners notified about recall 23V744?
GM mailed owner notification letters on December 4, 2023. If you bought the vehicle used or did not receive a letter, the VIN still decides whether your 2024 Buick Encore Gx, Buick Envista, or Chevrolet Trax is included.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/23V744000 |
|---|---|
| Buick customer service | 1-800-521-7300 |
| NHTSA recall # | 23V744 |
| NHTSA recall # (full) | 23V744000 |
Source documents
-
Download Quarterly Report (PDF) - Download Misc. Document (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Recall Report (PDF)
- Download Owner Notice (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →