Recall 23V720 affects 750,795 2020-2023 Toyota Highlander and Highlander Hybrid vehicles for a loose front bumper cover. Repair is free at any franchised Toyota dealer.
Toyota is recalling 750,795 2020-2023 Highlander and Highlander Hybrid SUVs because a minor impact to the front lower bumper cover can loosen the cover or detach it during normal driving. A detached bumper cover can become a road hazard and increase crash risk, and Toyota dealers will complete the recall repair free of charge.
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What's wrong?
The lower front bumper cover on 2020-2023 Toyota Highlander and Highlander Hybrid vehicles is the trim panel along the lower edge of the front bumper. It sits at the front of the vehicle and ties into nearby panels, including the engine under cover and the fender liners. Those attachment points are supposed to keep the cover secured during normal driving.
On affected vehicles, a minor impact to the front lower bumper cover can leave the cover loose. If the mounting tabs detach and the remaining attachment points do not hold, the lower front bumper cover can separate while driving. The engine under cover and fender liners can separate with it, depending on the impact and how much retention is left.
There is no warning sign before failure. After any contact with the lower front bumper area, look for a loose lower cover, gaps, sagging trim, or scraping sounds from the front of the vehicle.
Who's affected?
Covers both Highlander and Highlander Hybrid model lines across 2020-2023, all tied to the lower front bumper cover.
| 2020 Toyota Highlander Hybrid | body structure |
|---|---|
| 2022 Toyota Highlander | body structure |
| 2021 Toyota Highlander | body structure |
| 2020 Toyota Highlander | body structure |
| 2021 Toyota Highlander Hybrid | body structure |
| 2023 Toyota Highlander | body structure |
| 2023 Toyota Highlander Hybrid | body structure |
| 2022 Toyota Highlander Hybrid | body structure |
| Units affected | 750,795 |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific SUV is included.
What's the safety risk?
A detached front bumper cover can fall into traffic and become a road hazard, increasing the risk of a crash. If your VIN is included, drive cautiously and schedule the recall repair soon. Repair is free at any franchised Toyota dealer.
What should I do?
- Check your VIN to confirm your 2020-2023 Toyota Highlander Hybrid or Highlander is included in this recall.
- Contact a franchised Toyota dealer to schedule the free front bumper cover repair that fixes the cover that can loosen or detach after minor impact.
- Bring Toyota's owner letter if you have it, and reference recall number 23V720 when you call.
- Inspect the front bumper cover before each trip, and keep the vehicle parked if the cover is loose or detached until the dealer repair is complete.
What happens at the repair
At the dealer, a Toyota technician inspects the upper and lower front bumper covers and repairs or replaces the covers that are loose, damaged, or detached. The recall repair is available now, and parts and labor are covered. Toyota's standard reimbursement plan covers qualifying out-of-pocket repairs paid before the recall notice. Bring repair paperwork or payment records to the service desk, or contact Toyota customer service to ask how to submit documentation.
| Reimbursement | Reimbursement available |
|---|
Timeline
| October 26, 2023 | NHTSA published the recall |
|---|---|
| October 26, 2023 | Dealer notification began |
| October 26, 2023 | Dealer notification ended |
| December 11, 2023 | Interim owner notification (was planned for this date) |
| April 22, 2024 | Owner notification mailed |
Frequently asked questions
What is recall 23V720?
Recall 23V720 covers 750,795 2020-2023 Toyota Highlander and Highlander Hybrid vehicles with front lower bumper covers that can loosen or detach after minor impact during normal driving. A detached cover can become a road hazard and increase crash risk. Toyota dealers will repair or replace the front bumper covers for free.
What should I do if my 2020-2023 Toyota Highlander or Highlander Hybrid is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 23V720. If it is, contact a franchised Toyota dealer to schedule the front bumper cover inspection, repair, or replacement. Reference recall number 23V720 or Toyota recall 23TB12/23TA12 when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Toyota's remedy says dealers will repair or replace the upper and lower front bumper covers free of charge at any franchised Toyota dealer.
What is the safety risk?
The safety risk is road debris from the front bumper cover. If the cover loosens or detaches while the vehicle is moving, it can become a road hazard for other drivers and increase the risk of a crash. The dealer repair is free.
When did Toyota notify owners about this recall?
Toyota mailed owner letters on April 22, 2024. If you bought the vehicle used or never received the letter, check your VIN to confirm whether your Highlander or Highlander Hybrid is included, then call a franchised Toyota dealer for the free repair.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/23V720000 |
|---|---|
| Toyota customer service | 1-800-331-4331 |
| NHTSA recall # | 23V720 |
| NHTSA recall # (full) | 23V720000 |
Source documents
-
Download Quarterly Report (PDF) - Download Owner Notice (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Report (PDF)
- Download Recall Document (PDF) (PDF)
- Download Misc. Document (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →