Recall 23V719 covers 4,252 2024 Mazda CX-90 PHEV vehicles for software-related drive-power loss. Repair is free at any franchised Mazda dealer.
Mazda is recalling 4,252 2024 CX-90 plug-in hybrid vehicles because a software error can shut down the engine and electric motor unexpectedly, causing a loss of drive power. That loss of power can increase crash risk, and Mazda dealers will complete the repair free of charge.
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What's wrong?
The powertrain control module in the 2024 Mazda CX-90 PHEV is the computer that coordinates the gasoline engine and electric motor. It reads temperatures and operating data, then tells the drivetrain when to use electric power, engine power, or both. In normal driving, that software keeps drive power available while protecting hybrid components from heat.
On affected vehicles, the problem starts when the PHEV inverter temperature rises above Mazda's set threshold. That condition activates failsafe mode, but the software logic handles it incorrectly. Instead of keeping the vehicle moving in a protected mode, the program stops both the engine and electric motor from operating. The driver loses drive power and throttle response.
There is no warning sign before failure. Before the recall software update, the engine and hybrid system warning lights do not come on before failsafe mode stops the powertrain.
Who's affected?
| 2024 Mazda CX-90 | automatic transmission |
|---|---|
| Units affected | 4,252 |
| Field incidents | NHTSA has logged no field incidents to date. |
Not every 2024 Mazda CX-90 is on the list. Check your VIN to confirm whether your specific SUV is included.
What's the safety risk?
Loss of drive power increases crash risk because the CX-90 can enter failsafe mode without warning. If power drops, move out of traffic as safely as you can and contact a Mazda dealer for the software update. Repair is free at any franchised Mazda dealer.
What should I do?
- Check your VIN to confirm your 2024 Mazda CX-90 is included in this recall.
- Contact your nearest franchised Mazda dealer to schedule the free powertrain and engine control module software update that fixes the unexpected engine and electric-motor shutdown.
- Bring the recall notice if Mazda mailed one. If not, reference recall number 23V719 and Mazda recall 6323J when you call.
- Drive cautiously until the software update is complete. Pull over safely and call the dealer if the vehicle loses drive power.
What happens at the repair
At the dealer, a Mazda technician updates the powertrain control module and engine control module software. The software update and related labor are free under recall 23V719. Out-of-pocket repairs already paid are handled through Mazda's new vehicle warranty, not through a separate reimbursement program, because Mazda says related repairs for the affected vehicles are covered during the new vehicle warranty period. Ask the service desk how that warranty coverage applies if you have prior repair paperwork.
| Reimbursement | Warranty coverage applies |
|---|
Timeline
| October 26, 2023 | NHTSA published the recall |
|---|---|
| October 31, 2023 | Dealer notification began |
| October 31, 2023 | Dealer notification ended |
| December 20, 2023 | Owner notification mailed |
| December 22, 2023 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| December 22, 2023 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 23V719?
Recall 23V719 covers 4,252 2024 Mazda CX-90 plug-in hybrid vehicles with a software error that can shut down the engine and electric motor unexpectedly, causing loss of drive power. Mazda dealers will update the powertrain control module and engine control module software for free.
What should I do if my 2024 Mazda CX-90 is on this recall?
Check your VIN to confirm your specific CX-90 is included in recall 23V719. If it is, contact a franchised Mazda dealer to schedule the software update. Reference Mazda recall number 6323J when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair safety defects at no cost, and Mazda will update the powertrain control module and engine control module software free of charge at any franchised Mazda dealer.
What is the safety risk in recall 23V719?
The safety risk is loss of drive power. Mazda reported that the engine and electric motor can shut down unexpectedly because of a software error, which can increase the risk of a crash. The fix is a dealer software update for the affected control modules.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/23V719000 |
|---|---|
| Mazda customer service | 1-800-222-5500 |
| NHTSA recall # | 23V719 |
| NHTSA recall # (full) | 23V719000 |
Source documents
-
Download Quarterly Report (PDF) - Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notice (PDF)
- Download Owner Notification Letter (PDF)
- Download Misc. Document (PDF)
- Download Recall Acknowledgement (PDF)
- Download Recall Report (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →