If your VIN is in recall 23V714, do not drive. Nova Bus will fix loose rear seat hardware free at a franchised Nova Bus dealer.
A passenger seat that detaches can leave the passenger inadequately restrained during a crash, increasing injury risk. There is no warning before this happens. Do not drive the bus, even for short trips, until the attachment hardware has been inspected and the remedy is complete. Repair is free at any franchised Nova Bus dealer.
Nova Bus is recalling 514 2015-2019 Lfs and Lfs Artic transit buses under recall 23V714 because rear wheel well passenger seat hardware was installed incorrectly. Do not drive the bus if your VIN is included; wait until a Nova Bus dealer completes the free repair, since a detached seat can fail to restrain a passenger during a crash and increase injury risk.
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What's wrong?
The passenger seat set on the 2015-2019 Nova Bus Lfs Artic and Lfs transit buses is the seating assembly mounted over the rear wheel well. Its attachment hardware fastens the seat to anchor points in the floor track so the seat stays fixed while passengers sit, stand, and move through the bus.
On affected buses, the hardware beneath those rear wheel well passenger seats was installed incorrectly after a field action. The anchor points were not aligned properly in the track because an inspection step was missing from earlier field instructions. If the attachment points fail, the seat can detach from the frame. Do not drive a bus with this condition until it is inspected and repaired.
There is no warning sign before failure. The seat attachment can be misaligned without a visible change from the passenger area, so the problem has to be found by inspection of the hardware and anchor points.
Who's affected?
Lfs and Lfs Artic buses span 2015-2019, with the same seat assembly listed for every included year.
| 2016 Nova Bus Lfs Artic | seat assembly |
|---|---|
| 2016 Nova Bus Lfs | seat assembly |
| 2015 Nova Bus Lfs | seat assembly |
| 2015 Nova Bus Lfs Artic | seat assembly |
| 2017 Nova Bus Lfs Artic | seat assembly |
| 2017 Nova Bus Lfs | seat assembly |
| 2018 Nova Bus Lfs | seat assembly |
| 2018 Nova Bus Lfs Artic | seat assembly |
| 2019 Nova Bus Lfs | seat assembly |
| 2019 Nova Bus Lfs Artic | seat assembly |
| Units affected | 514 |
| Field incidents | NHTSA has logged 1 field incident to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific bus is included.
What's the safety risk?
A passenger seat that detaches can leave the passenger inadequately restrained during a crash, increasing injury risk. There is no warning before this happens. Do not drive the bus, even for short trips, until the attachment hardware has been inspected and the remedy is complete. Repair is free at any franchised Nova Bus dealer.
What should I do?
- Check your VIN to confirm your 2015-2019 Nova Bus Lfs Artic or Lfs transit bus is included in this recall.
- Do not drive the bus until the seat attachment hardware inspection and repair is complete.
- Arrange a tow or service transport if the bus has to be moved; do not drive it to the dealer or service facility.
- Contact a franchised Nova Bus dealer to schedule the free inspection and attachment-hardware replacement that secures the passenger seats beneath the rear wheel well.
- Bring the recall notice if you have it, and reference recall number 23V714 and Nova Bus recall CR5500 when you call.
What happens at the repair
At the dealer, a Nova Bus technician inspects the attachment hardware beneath the rear wheel well passenger seats and replaces any hardware that was installed incorrectly. Parts and labor are covered under the recall. Do not drive the bus until the remedy is complete. Repairs paid before the recall notice are handled through Nova Bus's standard reimbursement plan, which covers documented out-of-pocket repair costs. Contact Nova Bus customer service at 1-800-350-6682 for the claim path.
| Reimbursement | Reimbursement available |
|---|
Timeline
| October 25, 2023 | NHTSA published the recall |
|---|---|
| October 26, 2023 | Dealer notification began |
| October 26, 2023 | Dealer notification ended |
| November 30, 2023 | Interim owner notification (was planned for this date) |
| December 1, 2023 | Owner notification mailed |
Frequently asked questions
What is recall 23V714?
Recall 23V714 covers 514 2015-2019 Nova Bus Lfs Artic and Lfs transit buses with rear wheel well passenger seat attachment hardware installed incorrectly. A seat can detach from the frame during a crash and raise injury risk. Do not drive affected buses until Nova Bus completes the free repair.
What should I do if my 2015-2019 Nova Bus Lfs Artic or Lfs is on this recall?
Check your VIN to confirm whether your specific bus is included in recall 23V714. If it is, do not drive the vehicle. Contact Nova Bus customer service at 1-800-350-6682 or a franchised Nova Bus service location to arrange the inspection and hardware replacement.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair safety defects at no cost, and Nova Bus will inspect the seat attachment hardware and replace it if needed free of charge. Reference Nova Bus recall number CR5500 when you contact customer service or the service location.
Is it safe to drive a bus affected by recall 23V714?
No. Do not drive an affected bus until the recall remedy is complete. The issue involves passenger seat attachment hardware beneath the rear wheel well seats. If that seat detaches during a crash, it can fail to restrain a passenger properly and raise injury risk.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/23V714000 |
|---|---|
| Nova Bus customer service | 1-800-350-6682 |
| NHTSA recall # | 23V714 |
| NHTSA recall # (full) | 23V714000 |
Source documents
-
Download Quarterly Report (PDF) - Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →