Recall 23V711 covers 188 2021-2023 New Flyer transit buses for incorrect weight-rating labels. Repair is free at any franchised New Flyer dealer.
New Flyer is recalling 188 2021-2023 XE40, XD35, XDE35, XD60, XN35, XN60, and XD40 transit buses because the certification labels list incorrect axle and vehicle weight ratings. Those labels can let a bus be overloaded, which can increase crash risk, and New Flyer dealers will correct the labels free of charge.
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What's wrong?
The certification label on the 2021-2023 New Flyer XE40, XD35, XDE35, XD60, XN35, XN60, and XD40 buses is supposed to tell operators the bus's rated carrying limits. It lists GAWR, the weight rating for each axle, and GVWR, the weight rating for the whole bus. Those ratings need to match the tires and wheels installed on that bus.
On affected buses, the label shows incorrect weight ratings. A tire supplier changed its load rating, and that change was not captured in New Flyer's system for certain tire and wheel combinations. That left some buses with labels that state a higher carrying capacity than the tires and wheels support, which can lead an operator to overload the bus.
There is no warning sign before failure. A driver will not feel a label error from the seat, and the bus can look normal during daily inspection. The correction is a label with the proper GAWR and GVWR values for the actual equipment on the bus.
Who's affected?
Covers seven bus models across the 2021-2023 model years, all tied to the same vehicle label component.
| 2021 New Flyer XE40 | vehicle label (placard or certification) |
|---|---|
| 2021 New Flyer XD35 | vehicle label (placard or certification) |
| 2022 New Flyer XDE35 | vehicle label (placard or certification) |
| 2022 New Flyer XD60 | vehicle label (placard or certification) |
| 2022 New Flyer XN35 | vehicle label (placard or certification) |
| 2022 New Flyer XN60 | vehicle label (placard or certification) |
| 2022 New Flyer XE40 | vehicle label (placard or certification) |
| 2022 New Flyer XD35 | vehicle label (placard or certification) |
| 2022 New Flyer XD40 | vehicle label (placard or certification) |
| 2023 New Flyer XD60 | vehicle label (placard or certification) |
| 2023 New Flyer XD40 | vehicle label (placard or certification) |
| 2023 New Flyer XN60 | vehicle label (placard or certification) |
| 2023 New Flyer XN35 | vehicle label (placard or certification) |
| 2023 New Flyer XD35 | vehicle label (placard or certification) |
| Units affected | 188 |
| Field incidents | NHTSA has logged no field incidents to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific bus is included.
What's the safety risk?
An overloaded bus increases the risk of a crash because the vehicle is being used beyond its rated loading limits. Until the label repair is complete, confirm loading information before service and schedule the remedy soon. Repair is free at any franchised New Flyer dealer.
What should I do?
- Check your VIN to confirm your 2021-2023 New Flyer XE40, XD35, XDE35, XD60, XN35, XN60, or XD40 bus is included in this recall.
- Contact a franchised New Flyer dealer to schedule the free certification-label replacement that corrects the GAWR and GVWR information.
- Reference recall number 23V711 when you call, and ask whether New Flyer will provide the labels or install them.
- Bring the recall notice if New Flyer mailed one for the bus.
- Avoid overloading the bus until the corrected labels are installed.
What happens at the repair
At the dealer or authorized New Flyer service location, a New Flyer technician installs new certification label overlays so the Gross Axle Weight Rating and Gross Vehicle Weight Rating information is corrected. The recall repair is free, and New Flyer provides the labels at no charge. If your fleet installs the labels itself, New Flyer reimburses the labor through its normal warranty system. Keep the work order and labor record so the service desk has the documentation needed for the warranty claim.
| Reimbursement | Reimbursement available |
|---|
Timeline
| October 20, 2023 | NHTSA published the recall |
|---|---|
| November 9, 2023 | Owner notification mailed |
| November 13, 2023 | Dealer notification began |
| November 13, 2023 | Dealer notification ended |
| November 13, 2023 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 23V711?
Recall 23V711 covers 188 2021-2023 New Flyer transit buses with incorrect GAWR and GVWR values on the certification labels. An incorrect weight label can allow the bus to be overloaded, increasing crash risk. New Flyer will provide or install corrected labels for free.
What should I do if my 2021-2023 New Flyer XE40, XD35, XDE35, XD60, XN35, XN60, or XD40 is on this recall?
Check your VIN to confirm your specific bus is included in recall 23V711. If it is, contact New Flyer customer service at 1-800-241-2947 or your New Flyer service contact to arrange the corrected certification labels. The label remedy is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to fix the recall defect at no cost, and New Flyer says it will provide or install the corrected certification labels free of charge. Parts and labor for the recall label remedy are covered.
What is the safety risk?
The safety risk is overloading. Recall 23V711 says the incorrect GAWR and GVWR values on the certification labels can allow the vehicle to be overloaded, which increases crash risk. Keep the bus within the correct weight ratings and complete the free label remedy.
When were owners notified about this recall?
New Flyer mailed owner notification letters on November 9, 2023. If you manage one of these buses and never received a letter, check your VIN and reference recall 23V711 when you contact New Flyer customer service at 1-800-241-2947.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/23V711000 |
|---|---|
| New Flyer customer service | 1-800-241-2947 |
| NHTSA recall # | 23V711 |
| NHTSA recall # (full) | 23V711000 |
Source documents
-
Download Quarterly Report (PDF) - Download Owner Notification Letter (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
- Download Recall Report (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →