Recall 23V709 affects 501 2019-2023 Jaguar I-Pace vehicles for high-voltage battery overheating. Park and charge outside. Repair is free at any franchised Jaguar dealer.
Battery overheating increases the risk of a fire. Park and charge the I-Pace outside and away from structures until the recall repair is complete, and for 30 days after repair. If a battery warning message appears, follow the Owner Guide and contact a Jaguar retailer. Repair is free at any franchised Jaguar dealer.
Jaguar is recalling 501 2019-2023 I-Pace vehicles because a prior recall repair for the high-voltage battery was not completed correctly and the battery can still overheat. Owners should park outside and away from structures until a Jaguar dealer completes the free repair, since overheating increases the risk of a fire.
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What's wrong?
The high-voltage battery pack assembly in a 2019-2023 Jaguar I-Pace stores the electrical energy that powers the drive system. It is managed by vehicle software that watches battery module performance and helps keep the pack within safe operating limits while the vehicle charges and drives.
This recall involves I-Pace vehicles that were previously repaired under Jaguar recall H441, but the repair was not completed correctly or the installed software did not fully detect battery module performance issues. When that monitoring is incomplete, an affected module can continue operating outside the intended range. Jaguar ties that fault path to high-voltage battery overheating, with potential thermal overload, smoke, or fire.
The owner warning is a message in the vehicle, paired with instructions in the Owner Guide. If that message appears, take the vehicle to a Jaguar retailer for diagnosis and the required repair.
Who's affected?
Covers five I-Pace model years, all tied to the same high-voltage traction battery.
| 2023 Jaguar I-Pace | high-voltage traction battery |
|---|---|
| 2022 Jaguar I-Pace | high-voltage traction battery |
| 2020 Jaguar I-Pace | high-voltage traction battery |
| 2019 Jaguar I-Pace | high-voltage traction battery |
| 2021 Jaguar I-Pace | high-voltage traction battery |
| Units affected | 501 |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific SUV is included.
What's the safety risk?
Battery overheating increases the risk of a fire. Park and charge the I-Pace outside and away from structures until the recall repair is complete, and for 30 days after repair. If a battery warning message appears, follow the Owner Guide and contact a Jaguar retailer. Repair is free at any franchised Jaguar dealer.
What should I do?
- Check your VIN to confirm your 2019-2023 Jaguar I-Pace is included in this recall.
- Contact your nearest franchised Jaguar dealer to schedule the free battery energy control module software update that addresses high-voltage battery overheating.
- Park and charge the vehicle outside and away from structures until the recall repair is complete, and for 30 days after the repair.
- Bring the recall notice if Jaguar mailed one. If not, reference recall number 23V709 and Jaguar recall H459 when you call.
- Call Jaguar customer service at 1-800-452-4827 with questions about scheduling or repair timing.
What happens at the repair
At the dealer, a Jaguar technician updates the battery energy control module software so the recall repair is completed correctly. The software update is free under the recall. Follow Jaguar's parking and charging guidance until the repair is complete: park and charge outside and away from structures. Jaguar also says to keep doing that for 30 days after the repair is completed. If you already paid for a repair of this defect, Jaguar Land Rover's reimbursement plan covers eligible documented costs, subject to its usual terms and conditions. Contact Jaguar customer service or bring repair paperwork to the service desk to start the claim.
| Reimbursement | Reimbursement available |
|---|
Timeline
| October 19, 2023 | NHTSA published the recall |
|---|---|
| November 2, 2023 | Dealer notification began |
| November 2, 2023 | Dealer notification ended |
| December 1, 2023 | Owner notification mailed |
| December 15, 2023 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| December 15, 2023 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 23V709?
Recall 23V709 covers 501 2019-2023 Jaguar I-Pace vehicles previously repaired under recall 23V369. The earlier repair was not completed correctly on these vehicles, which can let the high-voltage battery overheat and increase fire risk. Jaguar dealers will update the battery energy control module software for free.
What should I do if my 2019-2023 Jaguar I-Pace is on this recall?
Check your VIN to confirm your specific I-Pace is included in recall 23V709. If it is, contact a franchised Jaguar dealer to schedule the battery energy control module software update. Park and charge the vehicle outside and away from structures until the recall repair is complete.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Jaguar dealers will update the battery energy control module software free of charge. Reference recall 23V709 or Jaguar recall number H459 when you call the dealer.
Is it safe to park or charge my Jaguar I-Pace inside?
No. Jaguar advises owners to park and charge the vehicle outside and away from structures until the recall repair is complete, and for 30 days after the repair has been completed. The issue involves high-voltage battery overheating, which increases fire risk.
When were owners notified about recall 23V709?
Jaguar mailed owner notification letters on December 11, 2023. If you bought the vehicle used or never received the letter, check your VIN to confirm whether your I-Pace is included, then call a franchised Jaguar dealer or Jaguar customer service at 1-800-452-4827.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/23V709000 |
|---|---|
| Jaguar customer service | 1-800-452-4827 |
| NHTSA recall # | 23V709 |
| NHTSA recall # (full) | 23V709000 |
Source documents
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Download Remedy Instructions (PDF) - Download Recall Investigation Document (PDF) (PDF)
- Download Quarterly Report (PDF)
- Download Misc. Document (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →