Recall 23V692 affects 22,768 2009-2014 Kia Borrego SUVs for loose headliner plates. Repair is free at any franchised Kia dealer.
Kia is recalling 22,768 2009-2014 Borrego vehicles because the headliner plates are not properly secured and can detach when the side curtain air bag deploys. A detached plate can strike an occupant during a crash and raise injury risk; Kia dealers will complete the recall repair free of charge.
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What's wrong?
The headliner assembly in the 2009-2014 Kia Borrego is the interior roof trim above the cabin. Headliner plates are secured to that trim around the roof and pillar area, where the side curtain air bags deploy during a side impact. Those plates are supposed to stay attached as the air bag opens.
On affected Borrego vehicles, the plates were not secured with enough adhesive. The bond between the plate and the headliner is not strong enough for the force of a side curtain air bag deployment. Instead of staying fixed to the headliner, the plate can detach when the air bag deploys.
There is no warning sign before failure. You will not hear, see, or feel the adhesive problem during normal driving, because the defect shows up when the side curtain air bag deploys.
Who's affected?
Spans the 2009-2014 Borrego model years, all tied to the headlining assembly in the roof and pillar area.
| 2009 Kia Borrego | body structure |
|---|---|
| 2010 Kia Borrego | body structure |
| 2012 Kia Borrego | body structure |
| 2011 Kia Borrego | body structure |
| 2013 Kia Borrego | body structure |
| 2014 Kia Borrego | body structure |
| Units affected | 22,768 |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific SUV is included.
What's the safety risk?
In a crash, a loose headliner plate can detach and strike an occupant, increasing injury risk. There is no warning sign before failure, so confirm your VIN and schedule the repair soon if included. Repair is free at any franchised Kia dealer.
What should I do?
- Check your VIN to confirm your 2009-2014 Kia Borrego is included in this recall.
- Contact a franchised Kia dealer to schedule the free headliner-plate repair that secures the plates so they do not detach during side curtain air bag deployment.
- Bring the recall notice if Kia mailed one, and reference recall number 23V692 when you call or arrive.
- Call Kia customer service at 1-800-333-4542 with questions, and mention Kia recall SC286.
What happens at the repair
At the dealer, a Kia technician secures the headliner plates so they stay in place if the side curtain air bags deploy. The recall repair is free, and parts and labor are covered. If you already paid for this headliner plate repair, Kia's General Reimbursement Plan covers repair expenses already incurred. Bring your repair invoice and proof of payment, or contact Kia customer service at 1-800-333-4542 before your dealer visit.
| Reimbursement | Reimbursement available |
|---|
Timeline
| October 13, 2023 | NHTSA published the recall |
|---|---|
| November 27, 2023 | Dealer notification began |
| November 27, 2023 | Dealer notification ended |
| November 30, 2023 | Owner notification mailed |
| November 30, 2023 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 23V692?
Recall 23V692 covers 22,768 2009-2014 Kia Borrego vehicles with headliner plates that were not secured properly. If the side curtain air bag deploys in a crash, a detached plate can strike an occupant and increase injury risk. Kia dealers will secure the plates for free.
What should I do if my 2009-2014 Kia Borrego is on this recall?
Check your VIN to confirm your specific Borrego is included in recall 23V692. If it is, contact a franchised Kia dealer to schedule the headliner plate repair. Reference Kia recall number SC286 or recall 23V692 when you call. The repair is free.
Does the recall repair cost anything?
No. Federal recall law requires manufacturers to repair safety defects at no cost, and Kia will secure the affected headliner plates free of charge at any franchised Kia dealer.
Is it safe to drive my Kia Borrego before the repair?
The recall does not include a do-not-drive instruction. The risk is tied to a crash with side curtain air bag deployment: an unsecured headliner plate can detach and strike an occupant. Confirm your VIN, then schedule the free repair with a Kia dealer.
What if I bought my Kia Borrego used?
The free repair still applies. Recall eligibility follows the VIN, not the original owner. If Kia never mailed you a notice, check your VIN to confirm whether your specific Borrego is included, then call a Kia dealer and reference recall 23V692 or Kia recall SC286.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/23V692000 |
|---|---|
| Kia customer service | 1-800-333-4542 |
| NHTSA recall # | 23V692 |
| NHTSA recall # (full) | 23V692000 |
Source documents
-
Download Quarterly Report (PDF) - Download Recall Document (PDF) (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Acknowledgement (PDF)
- Download Recall Report (PDF)
- Download Misc. Document (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →