Recall 23V688 affects 931 2023 Ford F-150 Lightning BEV trucks for a missing heater-module solder joint. Repair is free at any franchised Ford dealer.
Ford is recalling 931 2023 F-150 Lightning BEV pickups because the electronic cabin coolant heater module can be missing a solder joint, leaving cabin heat intermittent or unavailable. When heat is lost, the windshield defrosting and defogging system can stop working, reducing driver visibility and increasing crash risk; Ford dealers will repair the vehicle free of charge.
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What's wrong?
The electronic cabin coolant heater in the 2023 Ford F-150 Lightning BEV heats both the passenger cabin and the windshield clearing system. It warms coolant used by the HVAC system, so warm air reaches the vents and the defroster or defogger can clear the glass when visibility drops.
On affected trucks, the heater module was built with a missing solder joint on a low voltage connector to the printed circuit board assembly. That solder joint is part of the electrical path that lets the module communicate and operate. Without it, the connector pin can lose proper contact with the board. The result is intermittent heat or no heat from the cabin coolant heater.
What you notice is tied to heater output. The warning sign is a lack of heat in the cabin when the heater is on. If the same loss of heat affects windshield clearing, the defrosting and defogging system will not work as designed.
Who's affected?
| 2023 Ford F-150 Lightning BEV | visibility component |
|---|---|
| Units affected | 931 |
| Field incidents | NHTSA has logged no field incidents to date. |
Not every 2023 Ford F-150 Lightning BEV pickup truck is on the list. Check your VIN to confirm whether your specific pickup truck is included.
What's the safety risk?
An inoperative windshield defrosting and defogging system reduces driver visibility and increases the risk of a crash. A lack of cabin heat when the heater is on is the warning sign owners can notice. Schedule the repair soon, especially before fog or frost affects the glass. Repair is free at any franchised Ford dealer.
What should I do?
- Check your VIN to confirm your 2023 Ford F-150 Lightning BEV is included in this recall.
- Contact a franchised Ford dealer to schedule the free electronic cabin coolant heater replacement that fixes the cabin heat and windshield defrosting defect.
- Bring the recall notice if Ford mailed one. If not, reference recall number 23V688 and Ford recall 23C32 when you call.
- Drive cautiously until the repair is complete. Clear the windshield before driving and stop if the defroster or defogger does not keep visibility clear.
What happens at the repair
At the dealer, a Ford technician replaces the electronic cabin coolant heater. The recall repair is free, with parts and labor covered. Ford uses its standard reimbursement plan for owners who paid for this repair before the recall notice. Ford provided that plan in May 2023 and listed February 23, 2024, as the reimbursement eligibility ending date. If you already paid for a related heater repair, bring repair invoices and proof of payment to the Ford service desk.
| Reimbursement | Reimbursement available |
|---|
Timeline
| October 13, 2023 | NHTSA published the recall |
|---|---|
| October 16, 2023 | Dealer notification began |
| October 16, 2023 | Dealer notification ended |
| November 6, 2023 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| November 6, 2023 | Interim owner notification (was planned for this date) |
| January 3, 2024 | Owner notification mailed |
Frequently asked questions
What is recall 23V688?
Recall 23V688 covers 931 2023 Ford F-150 Lightning BEV pickup trucks with an electronic cabin coolant heater module that can be missing a solder joint. The defect can leave the cabin heat, windshield defrosting, and defogging system intermittent or inoperative. Ford dealers will replace the heater for free.
What should I do if my 2023 Ford F-150 Lightning BEV is on this recall?
Check your VIN to confirm your specific truck is included in recall 23V688. If it is, contact a franchised Ford dealer to schedule replacement of the electronic cabin coolant heater. Reference Ford recall number 23C32 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost. Ford dealers will replace the electronic cabin coolant heater free of charge at any franchised Ford dealer, regardless of where you bought the truck.
What is the safety risk?
The safety risk is reduced driver visibility. If the windshield defrosting and defogging system does not work, the driver can have a harder time clearing the windshield, increasing crash risk. Ford's free repair replaces the heater module tied to that failure.
When did Ford notify owners?
Ford mailed owner notification letters on January 3, 2024. If you own a 2023 Ford F-150 Lightning BEV and never received a letter, check your VIN. Used vehicles, address changes, and missed mail do not change whether the free recall repair applies.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/23V688000 |
|---|---|
| Ford customer service | 1-866-436-7332 |
| NHTSA recall # | 23V688 |
| NHTSA recall # (full) | 23V688000 |
Source documents
-
Download Quarterly Report (PDF) - Download Recall Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Document (PDF) (PDF)
- Download Owner Notice (PDF)
- Download Recall Acknowledgement (PDF)
- Download Recall Report (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →