Recall 23V687 affects 34,762 2021-2022 Ford Mustang Mach E vehicles because high-voltage battery contactors overheat. Repair is free at any franchised Ford dealer.
Ford is recalling 34,762 2021-2022 Mustang Mach E vehicles with extended range batteries under recall 23V687 because the high voltage battery main contactors can overheat. An overheated contactor can cause a loss of drive power and increase crash risk, and Ford dealers will complete the repair free of charge.
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What's wrong?
The Bussed Electrical Center in the 2021-2022 Ford Mustang Mach E is part of the high voltage battery system. Its main contactors are heavy electrical switches that open and close the connection between the battery and the propulsion system. When they close cleanly, battery power reaches the drive system as intended.
On affected extended range battery vehicles, heat and wear from repeated wide-open pedal use and DC Fast-Charge events can damage the main contactors. Once damaged, a contactor can fail to close properly or weld closed while driving. Ford says the updated Bussed Electrical Center changes the contact surface design to remove the groove on the movable contactor surface.
If the vehicle previously received the 22S41 remedy, the software is intended to detect contactor damage and show a warning to the driver. Ford does not identify a separate sound, smell, or driving feel before the contactor problem appears.
Who's affected?
The scope is limited to GT-related Bussed Electrical Center parts in the high-voltage battery system.
| 2022 Ford Mustang Mach E | high-voltage traction battery |
|---|---|
| 2021 Ford Mustang Mach E | high-voltage traction battery |
| Units affected | 34,762 |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific crossover is included.
What's the safety risk?
An overheated high voltage battery contactor can cut drive power and increase the risk of a crash. If a warning appears or the vehicle loses power, pull over safely, stop using the vehicle, and call a Ford dealer for repair instructions. Repair is free at any franchised Ford dealer.
What should I do?
- Check your VIN to confirm your 2021-2022 Ford Mustang Mach E is included in this recall.
- Contact a franchised Ford dealer to schedule the free high voltage battery junction box replacement that addresses overheating contactors and loss of drive power.
- Bring the recall notice if Ford mailed one. If not, reference recall number 23V687 and Ford recall 23S56 when you call.
- Tell the dealer if your vehicle was already repaired under recall 22V-412, because Ford says those vehicles still need the new remedy completed.
- Call Ford customer service at 1-866-436-7332 with questions about the repair.
What happens at the repair
At the dealer, a Ford technician replaces the high voltage battery junction box. Parts and labor are covered under recall 23V687. If your Mustang Mach E was already repaired under recall 22V-412, Ford says it still needs this new remedy. If you've already paid for a related repair before the recall notice, Ford's general reimbursement plan covers documented costs, with the reimbursement eligibility window ending March 31, 2024. Contact Ford customer service about the paperwork needed for that claim.
| Reimbursement | Reimbursement available |
|---|
Timeline
| October 13, 2023 | NHTSA published the recall |
|---|---|
| October 16, 2023 | Dealer notification began |
| October 16, 2023 | Dealer notification ended |
| October 30, 2023 | Interim owner notification (was planned for this date) |
| December 29, 2023 | Owner notification mailed |
Frequently asked questions
What is recall 23V687?
Recall 23V687 covers 34,762 2021-2022 Ford Mustang Mach E vehicles with extended range batteries. The high voltage battery main contactors can overheat, which can cause loss of drive power and increase crash risk. Ford dealers will replace the high voltage battery junction box for free.
What should I do if my 2021-2022 Ford Mustang Mach E is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 23V687. If it is, contact a franchised Ford dealer to schedule replacement of the high voltage battery junction box. Reference Ford recall number 23S56 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair recall defects at no cost, and Ford will replace the high voltage battery junction box free of charge at any franchised Ford dealer.
What is the safety risk?
The safety risk is loss of drive power. If a high voltage battery contactor overheats, the vehicle can lose propulsion while driving, which increases crash risk. The remedy is replacement of the high voltage battery junction box at a Ford dealer.
What if my Mustang Mach E was repaired under recall 22V-412?
Vehicles included in recall 23V687 that were previously repaired under recall 22V-412 still need the new remedy. Check your VIN, then ask a Ford dealer to complete the high voltage battery junction box replacement under recall 23S56.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/23V687000 |
|---|---|
| Ford customer service | 1-866-436-7332 |
| NHTSA recall # | 23V687 |
| NHTSA recall # (full) | 23V687000 |
Source documents
-
Download Quarterly Report (PDF) - Download Recall Document (PDF) (PDF)
- Download Misc. Document (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Document (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
- Download Recall Report (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →