Recall 23V673 affects 46 2024 Entegra Vision Xl and Precept motorhomes for window shades blocking emergency exits. Repair is free at any franchised Entegra dealer.
Entegra is recalling 46 2024 Vision Xl and Precept motorhomes because a window shade can block the emergency exit window opening. An obstructed exit can delay occupants during an emergency and increase the risk of injury; Entegra dealers will complete the recall repair free of charge.
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What's wrong?
The emergency exit window on these 2024 Entegra Vision Xl and Precept motorhomes is meant to open as an escape route from the passenger side rear of the coach. The window shade is there for privacy and light control, but it must stay clear of the exit opening when the window is used.
On affected motorhomes, the design used a cassette window shade at that emergency egress window. The cassette is the shade assembly and its housing. In this position, it obstructs the window opening instead of leaving the exit clear. The corrected setup uses a standard wood valance and shade at that window.
There is no warning sign before failure. You would not hear a noise, see a light, or feel a change while driving. The issue shows up when the emergency exit window needs to be opened and the shade blocks the path.
Who's affected?
Vision Xl and Precept motorhomes use the same egress window with shade identified in this recall.
| 2024 Entegra Vision Xl | body or structural component |
|---|---|
| 2024 Jayco Precept | body or structural component |
| Units affected | 46 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching 2024 model name does not confirm inclusion. Check your VIN to confirm whether your specific motorhome is included.
What's the safety risk?
An obstructed emergency exit window can delay or prevent occupants from getting out in an emergency, increasing injury risk. There is no warning sign before the exit is needed, so do not wait for a symptom. Repair is free at any franchised Entegra dealer.
What should I do?
- Check your VIN to confirm your 2024 Entegra Vision Xl or Jayco Precept is included in this recall.
- Contact a franchised Entegra dealer to schedule the free window-shade inspection and replacement that clears the emergency exit window opening.
- Bring the recall notice to the dealer. Reference recall number 23V673 and Jayco recall 9903592 when you call.
- Keep the emergency exit window area clear until the repair is complete.
- Call Entegra customer service at 1-800-283-8267 with repair questions.
What happens at the repair
At the dealer, an Entegra technician inspects the emergency exit window shade and replaces the shade if it interferes with the opening. The inspection, replacement shade, and labor are free under recall 23V673. If you paid for this window-shade repair before the recall, Entegra's standard reimbursement plan covers eligible documented repairs. Keep your repair order and proof of payment, and ask Entegra customer service how to submit the paperwork.
| Reimbursement | Reimbursement available |
|---|
Timeline
| October 5, 2023 | NHTSA published the recall |
|---|---|
| October 19, 2023 | Owner notification mailed |
| November 3, 2023 | Dealer notification began |
| November 3, 2023 | Dealer notification ended |
| November 3, 2023 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 23V673?
Recall 23V673 covers 46 2024 Entegra Vision Xl and Jayco Precept motorhomes with a window shade that can obstruct the emergency exit window opening. An obstructed exit can delay occupants during an emergency. The dealer will inspect and replace the shade for free.
What should I do if my 2024 Entegra Vision Xl or Jayco Precept is on this recall?
Check your VIN to confirm your specific motorhome is included in recall 23V673. If it is, contact a franchised dealer to schedule the emergency-exit window shade inspection. Reference Jayco recall number 9903592 when you call. The repair is free.
Does the recall repair cost anything?
No. Federal recall law requires manufacturers to repair safety defects at no cost. For recall 23V673, the dealer will inspect the emergency-exit window shade and replace it, as needed, free of charge.
What is the safety risk?
The safety risk is delayed exit during an emergency. If the window shade blocks the emergency exit opening, occupants can have less time to get out of the motorhome. The free dealer repair fixes the window shade issue.
When were owners notified about recall 23V673?
Jayco mailed owner notification letters on October 19, 2023. If you bought the motorhome used or never received a letter, check your VIN and contact a franchised dealer with recall number 23V673 or Jayco recall number 9903592.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/23V673000 |
|---|---|
| Entegra customer service | 1-800-283-8267 |
| NHTSA recall # | 23V673 |
| NHTSA recall # (full) | 23V673000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Quarterly Report (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notice (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Acknowledgement (PDF)
- Download Recall Report (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →