Recall 23V668 affects 19 2023 Volvo Bus 9700 buses for loose power cable fasteners. Repair is free at any franchised Volvo Bus dealer.
Volvo Bus is recalling 19 2023 9700 motorcoaches because the fasteners securing power cable connections were not tightened securely. Unsecured power cables can overheat and raise the risk of a fire, and the free dealer repair is available through Volvo Bus.
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What's wrong?
The power cable on a 2023 Volvo Bus 9700 carries electrical current from the battery compartment into the bus electrical system. Its connection points are held by fasteners that must be tightened to the correct torque, which means tightened firmly enough to hold the cable in full contact during vibration and normal operation.
In campaign 23V668, the problem is an installation error, not a bad cable design. During manufacturing, certain fasteners that secure the power cable connections were not tightened enough by assembly line technicians. A loose connection leaves the cable less secure and can reduce the quality of electrical contact at the battery compartment.
There is no warning sign before failure. A driver or operator should not expect a dashboard light, noise, smell, or change in how the bus runs to appear first.
Who's affected?
| 2023 Volvo Bus 9700 | electrical system |
|---|---|
| Units affected | 19 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific bus is included.
What's the safety risk?
Unsecured power cables can overheat and increase the risk of a fire. There is no warning sign with this issue, so if your VIN is included, schedule the inspection and cable-fastener tightening soon. Repair is free at any franchised Volvo Bus dealer.
What should I do?
- Check your VIN to confirm your 2023 Volvo Bus 9700 is included in this recall.
- Contact a franchised Volvo Bus dealer to schedule the free inspection and power-cable fastener tightening that secures the loose electrical connections.
- Bring the recall notice if you have it. If not, reference recall number 23V668 when you call.
- Call Volvo Bus customer service at 1-866-870-2046 with questions about the repair.
What happens at the repair
At the dealer, a Volvo Bus technician inspects the power cable connection fasteners and tightens any that are not secure. The inspection and any needed tightening are free under the recall, with parts and labor covered. If you already paid out of pocket for repair work tied to these power cable fasteners, Volvo Bus uses its standard reimbursement plan for documented expenses. Bring the repair paperwork to the service desk or contact Volvo Bus customer service.
| Reimbursement | Reimbursement available |
|---|
Timeline
| October 3, 2023 | NHTSA published the recall |
|---|---|
| November 21, 2023 | Owner notification mailed |
| November 23, 2023 | Dealer notification began |
| November 23, 2023 | Dealer notification ended |
| November 23, 2023 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| November 23, 2023 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 23V668?
Recall 23V668 covers 19 2023 Volvo Bus 9700 vehicles with power cable connection fasteners that were not tightened securely. Unsecured power cables can overheat and increase fire risk. Prevost will inspect and tighten the fasteners as needed for free.
What should I do if my 2023 Volvo Bus 9700 is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 23V668. If it is, contact Volvo Bus customer service or your authorized service provider to arrange the power cable fastener inspection and tightening. Reference recall number 23V668 when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost. For recall 23V668, Prevost will inspect the power cable fasteners and tighten them as needed free of charge.
What is the safety risk in recall 23V668?
The safety risk is fire. The fasteners that secure the power cable connections were not tightened securely, and unsecured power cables can overheat. If your VIN is included, arrange the free inspection and fastener tightening before continuing regular service.
When were owners notified about recall 23V668?
Volvo Bus mailed owner notification letters on November 21, 2023. If you bought the vehicle used or never received a letter, check your VIN to confirm whether your 2023 Volvo Bus 9700 is included, then reference recall number 23V668 with the service provider.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/23V668000 |
|---|---|
| Volvo Bus customer service | 1-866-870-2046 |
| NHTSA recall # | 23V668 |
| NHTSA recall # (full) | 23V668000 |
Source documents
-
Download Quarterly Report (PDF) - Download Recall Document (PDF) (PDF)
- Download Recall Report (PDF)
- Download Recall Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →