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Campaign 23V667 Posted October 3, 2023 19 units

2023 Volvo Bus 9700 Recall 23V667: Missing Exit Labels

RN
Reviewed by the RecallNotify editorial team
Published May 20, 2026

Recall 23V667 affects 19 2023 Volvo Bus 9700 buses with missing emergency window exit labels. Repair is free at any franchised Volvo Bus dealer.

Volvo Bus is recalling 19 2023 9700 buses because the emergency window exits are missing identification and operating instruction labels. Missing labels can prevent or delay use of the emergency exit and increase injury risk; Volvo Bus dealers will install the labels free of charge.

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What's wrong?

The emergency exit window labels on the 2023 Volvo Bus 9700 identify which windows are emergency exits and explain how to release them. They are not part of the window mechanism itself. Their job is to make the exit easy to find and understand when people need to leave the bus quickly.

On affected buses, Volvo Bus says the labels were installed incorrectly during assembly. The window exit hardware is not described as defective. The problem is that required identification and operating instructions were not adequately installed, so the bus does not meet the federal emergency exit labeling requirement.

There is no warning sign before failure. An owner or operator has to inspect the emergency window exits and confirm that each required label is present, correctly placed, and readable.

Who's affected?

2023 Volvo Bus 9700 vehicle label (placard or certification)
Units affected19
Field incidentsNHTSA has logged no field incidents to date.

The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific bus is included.

What's the safety risk?

Missing emergency window exit labels can make the emergency exit harder to identify during an evacuation, delaying escape and increasing injury risk. There is no warning sign for an owner to notice before an emergency, so confirm whether your VIN is included and schedule the label inspection. Repair is free at any franchised Volvo Bus dealer.

What should I do?

  1. Check your VIN to confirm your 2023 Volvo Bus 9700 is included in this recall.
  2. Contact a franchised Volvo Bus dealer to schedule the free emergency-exit-label inspection and installation that restores missing identification and operating instructions for the window exits.
  3. Bring the recall notice if Volvo Bus mailed one, and reference recall number 23V667 (Volvo Bus recall SR23-85) when you call.
  4. Review the emergency window exits with drivers until the repair is complete, because missing labels can delay exit use in an emergency.
  5. Call Volvo Bus customer service at 1-866-870-2046 with questions about recall number 23V667.

What happens at the repair

At the dealer, a Volvo Bus technician inspects the emergency window exits and installs any missing identification or operating instruction labels. The inspection, labels, and labor are free under recall 23V667. If you have already paid for this label related repair before the recall notice, Volvo Bus uses its general reimbursement plan for documented expenses. Bring prior repair paperwork and proof of payment to the service desk so they can tell you how to submit the claim.

ReimbursementReimbursement available

Timeline

October 3, 2023 NHTSA published the recall
February 1, 2024 Dealer notification began
February 1, 2024 Dealer notification ended
February 1, 2024 Owner notification mailed
February 1, 2024 VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle.
February 1, 2024 Interim owner notification (was planned for this date)

Frequently asked questions

What is recall 23V667?

Recall 23V667 covers 19 2023 Volvo Bus 9700 buses with emergency window exits that lack identification and operating instruction labels. Missing labels can delay emergency-exit use and increase injury risk. Prevost will inspect the buses and install missing labels for free.

What should I do if my 2023 Volvo Bus 9700 is on this recall?

Check your VIN to confirm whether your specific bus is included in recall 23V667. If it is, contact a Volvo Bus dealer or Volvo Bus customer service at 1-866-870-2046 to arrange the emergency-exit label inspection and repair. Reference recall SR23-85 when you call.

Is the recall repair free?

Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and the Volvo Bus remedy says Prevost will inspect and install missing emergency exit labels free of charge.

What is the safety risk?

The safety risk is delayed use of an emergency window exit. If the labels are missing, passengers or staff can have trouble identifying or operating the exit during an emergency, increasing the risk of injury. The repair adds the missing labels.

When did Volvo Bus mail owner letters?

Volvo Bus mailed owner letters on February 1, 2024. If you never received a letter, check your VIN anyway, especially if the bus changed owners or fleet locations after the recall notice went out.

More information

NHTSA campaign pagenhtsa.gov/vehicle-recalls/23V667000
Volvo Bus customer service1-866-870-2046
NHTSA recall #23V667
NHTSA recall # (full)23V667000

Source documents

This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →