Recall 23V659 affects 370 2021-2024 Coachmen Prism and Concord vehicles for incorrect seat-belt label information. Repair is free at any franchised Coachmen dealer.
Coachmen is recalling 370 2021-2024 Prism and Concord vehicles because the federal placard can list the wrong number of seat belts. Incorrect seating information can lead owners to overload the vehicle, increasing crash risk; Coachmen dealers will correct the label free of charge.
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What's wrong?
The Federal Placard on a 2021-2024 Coachmen Prism or Concord is the factory label that gives required vehicle information for owners, inspectors, and service staff. In this recall, the relevant line is the seat belt count. That count is supposed to match the actual belted seating positions in the motorhome, so an owner knows how many occupants have a designated seat belt.
On affected Prism and Concord vehicles, an engineering clerical error caused the placard to be printed with an inaccurate number of seat belts. The label itself is wrong, not the seat belts. The repair path is to replace or correct the Federal Placard so it shows the correct amount of belted positions.
There is no warning sign before failure. Owners would not feel a change while driving, hear a noise, or see a dashboard light from this label error. The mismatch is found by checking the placard against the actual seat belt positions.
Who's affected?
Covers Prism motorhomes from 2021 through 2024 and Concord motorhomes from 2023 through 2024, all with the same federal placard issue.
| 2021 Coachmen Prism | vehicle label (placard or certification) |
|---|---|
| 2023 Coachmen Prism | vehicle label (placard or certification) |
| 2023 Coachmen Concord | vehicle label (placard or certification) |
| 2022 Coachmen Prism | vehicle label (placard or certification) |
| 2024 Coachmen Concord | vehicle label (placard or certification) |
| 2024 Coachmen Prism | vehicle label (placard or certification) |
| Units affected | 370 |
| Field incidents | NHTSA has logged no field incidents to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific motorhome is included.
What's the safety risk?
Incorrect weight label information can lead an owner to load the vehicle beyond its safe capacity, increasing the risk of a crash. The label error does not create a driving symptom, so use the corrected label before loading passengers, cargo, or equipment. Repair is free at any franchised Coachmen dealer.
What should I do?
- Check your VIN to confirm your 2021-2024 Coachmen Prism or Coachmen Concord is included in this recall.
- Contact a franchised Coachmen dealer to schedule the free corrected-label repair that replaces the Federal Placard with the correct seat-belt information.
- Bring the recall notice if Coachmen has mailed one. If not, reference recall number 23V659 when you call.
- Avoid loading passengers or cargo based on the incorrect placard until the corrected label is installed.
- Call Coachmen customer service at 1-574-825-8602 with questions about Forest River recall 51-1682.
What happens at the repair
At the dealer, a Coachmen technician provides the corrected Federal Placard labels for the recalled Prism and Concord vehicles. The recall repair is free, including the corrected labels and dealer labor. If you've already paid for a repair within the scope of this defect, the vehicle still needs the recall inspection or repair so Coachmen can confirm the correct parts and procedures were used. To claim a refund, submit the service invoice to Coachmen Prism & Concord at Forest River, attention Warranty Manager.
| Reimbursement | Reimbursement available |
|---|
Timeline
| September 29, 2023 | NHTSA published the recall |
|---|---|
| November 1, 2023 | Owner notification mailed |
| November 8, 2023 | Dealer notification began |
| November 8, 2023 | Dealer notification ended |
| November 8, 2023 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 23V659?
Recall 23V659 covers 370 2021-2024 Coachmen Prism and Concord vehicles with a Federal Placard that lists incorrect seat belt information. That wrong label can lead to vehicle overloading, increasing crash risk. Dealers will provide corrected labels for free.
What should I do if my 2021-2024 Coachmen Prism or Concord is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 23V659. If it is, contact a franchised Coachmen dealer to get the corrected Federal Placard labels. Reference recall number 23V659 or Forest River recall number 51-1682 when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to fix the defect at no cost, and Coachmen dealers will provide the corrected labels free of charge. Parts and labor are covered for vehicles included in recall 23V659.
What is the safety risk?
The safety risk is overloading the vehicle because the Federal Placard lists incorrect seat belt information. An overloaded vehicle handles and stops differently, which increases crash risk. Confirm your VIN, then have a Coachmen dealer install the corrected labels.
When were owners notified about recall 23V659?
Coachmen mailed owner notification letters on November 1, 2023. If you bought the vehicle used or never received a letter, check your VIN and contact Coachmen Customer Service at 1-574-825-8602 or a franchised Coachmen dealer.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/23V659000 |
|---|---|
| Coachmen customer service | 1-574-825-8602 |
| NHTSA recall # | 23V659 |
| NHTSA recall # (full) | 23V659000 |
Source documents
-
Download Quarterly Report (PDF) - Download Owner Notification Letter (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notice (PDF)
- Download Recall Acknowledgement (PDF)
- Download Recall Report (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →