Recall 23V654 covers 272,911 2022-2024 Ram 1500, 2500, and 3500 trucks for rearview camera display failure. Free software update at any franchised Ram dealer.
Ram is recalling 272,911 2022-2024 Ram 1500, 2500, and 3500 vehicles because radio software can stop the rearview camera image from displaying. That leaves the driver with less rear visibility and raises the risk of a crash; the Ram dealer repair will be free once available.
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What's wrong?
The rearview camera system on 2022-2024 Ram 1500, 2500, and 3500 trucks sends a live image from the rear camera to the radio display when the truck is shifted into reverse. That image is the driver's view directly behind the truck, and it is part of the Rear Visibility system required by FMVSS 111.
On affected trucks, the camera system and R1 High radio software are not compatible. An unstable image coming from the camera can keep the radio screen from showing the rearview image during a backing event. Instead of a live view, the display goes black or blank. That leaves the driver without the required camera view while reversing.
There is no warning sign before failure. When the failure happens, the driver sees a black or blank screen instead of the rearview camera view.
Who's affected?
Covers 1500, 2500, and 3500 pickup trucks across the 2022, 2023, and 2024 model years, all tied to the rear-view camera display function.
| 2023 Ram 3500 | Display function |
|---|---|
| 2022 Ram 2500 | Display function |
| 2022 Ram 1500 | Display function |
| 2022 Ram 3500 | Display function |
| 2023 Ram 1500 | Display function |
| 2023 Ram 2500 | Display function |
| 2024 Ram 2500 | Display function |
| Units affected | 272,911 |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific pickup truck is included.
What's the safety risk?
A blank rearview camera screen reduces the driver's rear view while backing up and increases the risk of a crash. There is no warning sign before the failure; during the failure, the screen is black or blank instead of showing the camera view. Check mirrors carefully and schedule service. Repair will be free at any franchised Ram dealer once available.
What should I do?
- Check your VIN to confirm your 2022-2024 Ram 3500, 2500, or 1500 is included in this recall.
- Contact a franchised Ram dealer to ask about the free radio software update that restores rearview camera display.
- Reference recall number 23V654 when you call, and bring the Ram owner letter if you have it.
- Use extra care when backing up until the software update is complete. Turn and check behind the truck before reversing.
What happens at the repair
At the dealer, a Ram technician will update the radio software so the rearview camera image displays as required. The recall repair will be free once available, with the software update and labor covered. If you've already paid out of pocket for this radio software repair, FCA US's reimbursement program asks owners to send the original receipt or other adequate proof of payment so the company can confirm the expense.
| Reimbursement | Reimbursement available |
|---|
Timeline
| September 28, 2023 | NHTSA published the recall |
|---|---|
| October 24, 2023 | Owner notification mailed |
| November 17, 2023 | Dealer notification began |
| November 17, 2023 | Dealer notification ended |
| November 17, 2023 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 23V654?
Recall 23V654 covers 272,911 Ram trucks with radio software that can stop the rearview camera image from displaying. The recall includes certain 2022-2023 Ram 1500 and 3500 vehicles, plus certain 2022-2024 Ram 2500 vehicles. Ram dealers will update the radio software for free.
What should I do if my 2022-2024 Ram 1500, 2500, or 3500 is on this recall?
Check your VIN to confirm your specific truck is included in recall 23V654. If it is, contact a franchised Ram dealer to schedule the radio software update. Reference recall number 23V654 or Ram recall number 97A when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Ram dealers will update the radio software free of charge. The free repair applies even if you bought the truck used or did not receive the original owner letter.
What is the safety risk?
The safety risk is reduced rear visibility when the rearview camera image does not display. That loss of rear view increases crash risk while backing up. Until the software update is complete, use extra care when reversing and check mirrors and surroundings before moving.
When were owners notified about recall 23V654?
Owner notification letters were mailed October 24, 2023. If you never received a letter, the VIN still decides whether this recall applies to your truck. Used vehicles, moved households, and missed mail are common reasons an owner never sees the notice.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/23V654000 |
|---|---|
| Ram customer service | 1-800-853-1403 |
| NHTSA recall # | 23V654 |
| NHTSA recall # (full) | 23V654000 |
Source documents
-
Download Quarterly Report (PDF) - Download Owner Notification Letter (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notice (PDF)
- Download Recall Acknowledgement (PDF)
- Download Recall Report (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →