Recall 23V640 affects 125 2023 Dodge Durango Pursuit vehicles for a shifter boot defect. Repair is free at any franchised Dodge dealer.
Dodge is recalling 125 2023 Durango Pursuit vehicles with instrument-panel shifters because the shifter can interfere with the shifter boot and come out of gear while driving. A sudden loss of drive power can increase crash risk, and Dodge dealers will complete the recall repair free of charge.
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What's wrong?
The instrument panel mounted shifter in the 2023 Dodge Durango Pursuit is the control that tells the automatic transmission which range to use. When the driver selects Drive, the shifter is supposed to settle fully into the drive detent, which is the notch that holds the shifter in position.
On affected Durango Pursuit vehicles, the shifter boot around that control is too stiff. That stiffness interferes with the shifter as it moves into Drive, so the shifter does not seat fully in the detent. While driving, vibration or normal movement can let the shifter come out of gear, which can cause a sudden loss of drive power.
There is no warning sign before failure. A Durango Pursuit that feels normal still needs the recall repair if its VIN is included.
Who's affected?
| 2023 Dodge Durango | automatic transmission |
|---|---|
| Units affected | 125 |
| Field incidents | NHTSA has logged no field incidents to date. |
Not every 2023 Dodge Durango is on the list. Check your VIN to confirm whether your specific SUV is included.
What's the safety risk?
A sudden loss of drive power can leave the Durango unable to accelerate or maintain speed, increasing the risk of a crash. There is no warning sign before failure. Schedule the repair soon and avoid delaying once your VIN is confirmed. Repair is free at any franchised Dodge dealer.
What should I do?
- Check your VIN to confirm your 2023 Dodge Durango is included in this recall.
- Contact a franchised Dodge dealer to schedule the free shifter-boot replacement that fixes interference at the instrument-panel shifter.
- Bring the owner letter if you have it, and reference recall number 23V640 when you call.
- Drive with extra space until the repair is complete, since the shifter can come out of gear and cause a sudden loss of drive power.
What happens at the repair
At the dealer, a Dodge technician replaces the instrument panel mounted shifter boot so it no longer interferes with the shifter. The replacement parts and labor are free under recall 23V640. If you already paid for a related shifter boot or shifter interference repair before the recall notice, FCA US says its owner letter asks customers to send the original receipt or other proof of payment to the company for expense confirmation. Keep that paperwork with your service file and ask the Dodge service desk where to submit it.
| Reimbursement | Reimbursement available |
|---|
Timeline
| September 18, 2023 | NHTSA published the recall |
|---|---|
| November 7, 2023 | Dealer notification began |
| November 7, 2023 | Dealer notification ended |
| November 7, 2023 | Owner notification mailed |
| November 7, 2023 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| November 7, 2023 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 23V640?
Recall 23V640 covers 125 2023 Dodge Durango Pursuit vehicles equipped with an instrument panel mounted shifter. The shifter boot can interfere with the shifter and let it come out of gear while driving, causing sudden loss of drive power. Dodge dealers replace the shifter boot for free.
What should I do if my 2023 Dodge Durango is on this recall?
Check your VIN to confirm your specific Durango is included in recall 23V640. If it is, contact a franchised Dodge dealer to schedule the shifter boot replacement. Reference recall number 23V640 or FCA recall number 94A when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to fix the defect at no cost, and Dodge dealers will replace the instrument panel mounted shifter boot free of charge. Parts and labor are covered for vehicles included in recall 23V640.
What is the safety risk?
The risk is a sudden loss of drive power while driving. If the shifter comes out of gear, the Durango can lose propulsion without the driver intending it, which increases crash risk. The dealer repair replaces the boot that interferes with the shifter.
What if I bought my Dodge Durango used?
The free repair still applies. Recall coverage follows the vehicle, not the first owner, so a used Durango included in recall 23V640 is still eligible for the no-cost dealer repair. Check your VIN, then reference recall number 23V640 when you call the dealer.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/23V640000 |
|---|---|
| Dodge customer service | 1-800-853-1403 |
| NHTSA recall # | 23V640 |
| NHTSA recall # (full) | 23V640000 |
Source documents
-
Download Quarterly Report (PDF) - Download Misc. Document (PDF)
- Download Recall Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notice (PDF)
- Download Recall Acknowledgement (PDF)
- Download Recall Report (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →