Recall 23V629 affects 12,118 2023 Mercedes-Benz Glc 300 vehicles for a tow-eye threading defect. Repair is free at any franchised Mercedes-Benz dealer.
Mercedes-Benz is recalling 12,118 2023 Glc 300 vehicles because the front tow eye can detach from the crossmember during towing. If the tow eye separates, the vehicle can come loose from the tow truck and increase the risk of a crash or injury; Mercedes-Benz dealers will complete the recall repair free of charge.
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What's wrong?
The front tow eye on the 2023 Mercedes-Benz Glc 300 is the removable metal towing point that screws into a receiver in the front crossmember. The crossmember is the structural piece across the front of the vehicle, and the receiver gives the tow eye a solid anchor when the vehicle needs to be pulled or loaded.
On affected vehicles, a supplier production issue left the tow eye receiver outside specification. That means the threaded connection between the tow eye and the crossmember is not deep or secure enough. During towing, the load on that connection can pull the tow eye loose from the crossmember, leaving the tow operator without a secure front attachment point.
There is no warning sign before failure. The driver will not see a warning light or message, and the issue is most likely to show up when the tow eye is being installed or placed under towing load.
Who's affected?
| 2023 Mercedes-Benz Glc 300 | Trailer hitches |
|---|---|
| Units affected | 12,118 |
| Field incidents | NHTSA has logged no field incidents to date. |
Not every 2023 Mercedes-Benz Glc 300 SUV is on the list. Check your VIN to confirm whether your specific SUV is included.
What's the safety risk?
A detached tow eye can let the vehicle separate from the tow truck, increasing the risk of a crash or injury. There is no warning sign before this failure, so tell the tow operator about recall 23V629 before any front tow eye use. Repair is free at any franchised Mercedes-Benz dealer.
What should I do?
- Check your VIN to confirm your 2023 Mercedes-Benz Glc 300 is included in this recall.
- Contact a franchised Mercedes-Benz dealer to schedule the free front-crossmember inspection and replacement if needed, which fixes the tow-eye attachment issue.
- Bring the recall notice if Mercedes-Benz mailed one. If not, reference recall number 23V629 when you call.
- Avoid towing the vehicle by the front tow eye until the dealer completes the inspection or repair.
- Call Mercedes-Benz customer service at 1-800-367-6372 with questions.
What happens at the repair
At the dealer, a Mercedes-Benz technician inspects the front crossmember tied to the tow eye and replaces the crossmember if needed. The recall repair is free, with parts and labor covered at the dealer now. Out-of-pocket repairs already paid are handled through the existing new vehicle warranty, not through a separate reimbursement program, because the involved vehicles remain under warranty. Ask the service desk how warranty coverage applies if you have prior repair paperwork.
| Reimbursement | Warranty coverage applies |
|---|
Timeline
| September 11, 2023 | NHTSA published the recall |
|---|---|
| September 18, 2023 | Dealer notification began |
| September 18, 2023 | Dealer notification ended |
| October 27, 2023 | Interim owner notification (was planned for this date) |
| January 26, 2024 | Owner notification mailed |
Frequently asked questions
What is recall 23V629?
Recall 23V629 covers 12,118 2023 Mercedes-Benz Glc 300 vehicles with a front tow eye that can be inadequately threaded to the crossmember and detach during towing. Mercedes-Benz dealers will inspect the vehicle and replace the front crossmember if needed for free.
What should I do if my 2023 Mercedes-Benz Glc 300 is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 23V629. If it is, contact a franchised Mercedes-Benz dealer to schedule the tow-eye and front-crossmember inspection. Reference recall 23V629 or Mercedes-Benz recall numbers 2023090010/120002 when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost. Mercedes-Benz dealers will inspect the front tow eye and replace the front crossmember if needed free of charge.
What is the safety risk?
The safety risk is tied to towing. If the front tow eye detaches, the vehicle can separate from the tow truck, increasing the risk of a crash or injury. If your VIN is included, arrange the dealer inspection before using the front tow eye.
When were owners notified about this recall?
Mercedes-Benz mailed owner notification letters on January 26, 2024. If you bought the vehicle used or never received a letter, check your VIN to confirm whether your specific Glc 300 is included, then call a franchised Mercedes-Benz dealer for the free inspection.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/23V629000 |
|---|---|
| Mercedes-Benz customer service | 1-800-367-6372 |
| NHTSA recall # | 23V629 |
| NHTSA recall # (full) | 23V629000 |
Source documents
-
Download Quarterly Report (PDF) - Download Recall Report (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →