Recall 23V610 affects 144,979 2022-2023 Kia Sorento, Sorento Hybrid and Sorento PHEV vehicles for camera image loss. Repair is free at a franchised Kia dealer.
Kia is recalling 144,979 2022-2023 Sorento, Sorento Hybrid, and Sorento PHEV vehicles because rearview camera mounting clips can break and keep the camera image from showing correctly. A rearview camera display problem reduces the driver's rear view and raises crash risk, and Kia dealers will complete the recall repair free of charge.
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What's wrong?
The rearview camera unit on the 2022-2023 Kia Sorento, Sorento Hybrid, and Sorento PHEV is the camera assembly that sends the view behind the SUV to the interior display when reverse is selected. Its housing is held in place by mounting clips, so the camera stays aligned and the display shows the rear area clearly.
On affected SUVs, the clip material is too stiff. That stiffness puts extra stress on the rearview camera housing, and the mounting clips can break. Once the housing loses its proper hold, the camera image can fail to appear correctly on the display. That leaves the driver without the rear visibility image the system is designed to provide.
There is no warning sign before failure. The first sign can be the rearview image missing, distorted, or not appearing properly when the vehicle is shifted into reverse.
Who's affected?
Sorento, Sorento Hybrid, and Sorento PHEV are included across the 2022 and 2023 model years; all share the same rearview camera unit assembly.
| 2023 Kia Sorento Hybrid | Camera |
|---|---|
| 2023 Kia Sorento | Camera |
| 2022 Kia Sorento Hybrid | Camera |
| 2022 Kia Sorento | Camera |
| 2022 Kia Sorento PHEV | Camera |
| 2023 Kia Sorento PHEV | Camera |
| Units affected | 144,979 |
| Field incidents | NHTSA has logged no field incidents to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific SUV is included.
What's the safety risk?
If the rearview camera image fails or displays incorrectly, the driver has less rear visibility while backing up, which increases crash risk. There is no warning sign before the camera display problem appears, so use mirrors and check surroundings carefully until the repair is complete. Repair is free at any franchised Kia dealer.
What should I do?
- Check your VIN to confirm your 2022-2023 Kia Sorento Hybrid, Sorento, or Sorento PHEV is included in this recall.
- Contact a franchised Kia dealer to schedule the free rearview-camera housing inspection and replacement that restores the rear camera display.
- Bring the recall notice if Kia mailed one. If not, reference recall number 23V610 and Kia recall SC280 when you call.
- Use extra care when backing up until the repair is complete, and check mirrors and surroundings before reversing.
What happens at the repair
At the dealer, a Kia technician inspects the rearview camera housing and replaces it when the clips or housing do not hold the camera correctly. The recall repair is free, with parts and labor covered. If you paid out of pocket for this rearview camera repair before the recall notice, Kia's standard reimbursement plan covers eligible repair expenses. Keep your repair invoice and payment documentation, then ask Kia customer service or the dealer service desk how to submit the claim.
| Reimbursement | Reimbursement available |
|---|
Timeline
| August 31, 2023 | NHTSA published the recall |
|---|---|
| October 24, 2023 | Dealer notification began |
| October 24, 2023 | Dealer notification ended |
| October 27, 2023 | Owner notification mailed |
| October 27, 2023 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| October 27, 2023 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 23V610?
Recall 23V610 covers 144,979 2022-2023 Kia Sorento Hybrid, Sorento, and Sorento PHEV vehicles with rearview camera mounting clips that can break. The camera image can fail to display properly, reducing the driver's rear view and increasing crash risk.
What should I do if my 2022-2023 Kia Sorento Hybrid, Sorento, or Sorento PHEV is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 23V610. If it is, contact a franchised Kia dealer and ask for recall SC280. The dealer will inspect the rearview camera housing and replace it as needed for free.
Is the recall repair free?
Yes. Kia's remedy says dealers will inspect and replace the rearview camera housing as needed free of charge. Use a franchised Kia dealer, and reference recall SC280 when you schedule the appointment.
What is the safety risk?
The risk is reduced rear visibility when backing up. If the rearview camera image does not display properly, the driver has less view behind the vehicle, increasing crash risk. The free dealer repair addresses the camera housing and mounting issue.
When were owners notified about recall 23V610?
Kia mailed owner notification letters on October 27, 2023. If you bought the vehicle used or never received a letter, check your VIN and call a franchised Kia dealer with recall number SC280.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/23V610000 |
|---|---|
| Kia customer service | 1-800-333-4542 |
| NHTSA recall # | 23V610 |
| NHTSA recall # (full) | 23V610000 |
Source documents
-
Download Quarterly Report (PDF) - Download Owner Notification Letter (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notice (PDF)
- Download Recall Acknowledgement (PDF)
- Download Recall Report (PDF)
- Download Misc. Document (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →