Recall 23V577 affects 162,713 2021-2024 Jeep Grand Cherokee, Wagoneer, and Grand Wagoneer SUVs for rearview-camera software. Repair is free at any franchised Jeep dealer.
Jeep is recalling 162,713 2021-2024 Grand Cherokee, Wagoneer, and Grand Wagoneer vehicles because Central Vision Park Assist module software can stop the rearview image from showing in reverse. A blank rearview image reduces the driver's rear visibility and increases the risk of injury or crash, and Jeep dealers will update the software free of charge.
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What's wrong?
The Central Vision Park Assist Module on these 2021-2024 Jeep Grand Cherokee, Wagoneer, and Grand Wagoneer vehicles is the control module for the rearview camera display and park-assist vision system. When the driver shifts into reverse, the rear camera sends an image through this module to the media screen. That image helps the driver see the area behind the vehicle while backing up.
On affected vehicles, the module software can stop the camera signal from reaching the media screen. The camera itself is not the main issue described in this recall. The failure is in the software path that passes the rearview image from the camera system to the display.
The warning sign is clear: when the vehicle is placed in reverse, the rearview image does not appear on the screen. If that happens, the driver has less rear visibility from the camera system and has to rely on mirrors and direct checks until the software is updated.
Who's affected?
Covers Grand Cherokee, Wagoneer, and Grand Wagoneer SUVs across 2021-2024, all tied to the rearview display function.
| 2023 Jeep Grand Cherokee | Display function |
|---|---|
| 2024 Jeep Wagoneer | Display function |
| 2022 Jeep Grand Wagoneer | Display function |
| 2022 Jeep Wagoneer | Display function |
| 2023 Jeep Wagoneer | Display function |
| 2023 Jeep Grand Wagoneer | Display function |
| 2022 Jeep Grand Cherokee | Display function |
| 2021 Jeep Grand Cherokee | Display function |
| 2024 Jeep Grand Wagoneer | Display function |
| Units affected | 162,713 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether this recall applies to your specific SUV.
What's the safety risk?
When the rearview image fails to appear in reverse, rear visibility is reduced and the risk of injury or crash increases. Use mirrors and check behind the vehicle carefully, then schedule the software update soon. Repair is free at any franchised Jeep dealer.
What should I do?
- Check your VIN to confirm your 2021-2024 Jeep Grand Cherokee, Wagoneer, or Grand Wagoneer is included in this recall.
- Contact a franchised Jeep dealer to schedule the free Central Vision Park Assist Module software update, which fixes the rearview image display problem in reverse.
- Bring the recall notice if you have it. If not, reference recall number 23V577 and Jeep recall 56A when you call.
- Check mirrors and look behind the vehicle when reversing until the software update is complete.
- Call Jeep customer service at 1-800-853-1403 with questions about the recall or dealer scheduling.
What happens at the repair
At the dealer, a Jeep technician updates the Central Vision Park Assist Module software so the rearview camera display logic meets the recall repair. The software update and labor are free under the recall. If you already paid out of pocket for a related repair before the owner letter, FCA US's reimbursement process asks owners to send the original receipt or other proof of payment to the company for confirmation of the expense. Ask the service desk how to submit that paperwork.
| Reimbursement | Reimbursement available |
|---|
Timeline
| August 14, 2023 | NHTSA published the recall |
|---|---|
| August 31, 2023 | Owner notification mailed |
| October 3, 2023 | Dealer notification began |
| October 3, 2023 | Dealer notification ended |
| October 3, 2023 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| October 3, 2023 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 23V577?
Recall 23V577 covers 162,713 2021-2024 Jeep Grand Cherokee, Wagoneer, and Grand Wagoneer vehicles with Central Vision Park Assist Module software that can stop the rearview image from displaying in reverse. That reduces rear visibility and increases injury or crash risk. Jeep dealers will update the module software for free.
What should I do if my 2021-2024 Jeep Grand Cherokee, Wagoneer, or Grand Wagoneer is on this recall?
Check your VIN to confirm your specific Jeep is included in recall 23V577. If it is, contact a franchised Jeep dealer to schedule the Central Vision Park Assist Module software update. Reference recall 23V577 or Jeep recall number 56A when you call.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair safety defects at no cost, and Jeep dealers will update the Central Vision Park Assist Module software free of charge. Parts and labor are covered at any franchised Jeep dealer.
Is it safe to drive with recall 23V577?
The recall does not include a do-not-drive order. The safety issue is rear visibility: the rearview image can fail to display when the vehicle is in reverse, increasing injury or crash risk. Use extra care when backing up, and schedule the free software update once your VIN is confirmed.
When were owners notified about recall 23V577?
Jeep owner notification letters were mailed August 31, 2023. If you bought the vehicle used or never received a letter, the VIN check still decides whether your specific Grand Cherokee, Wagoneer, or Grand Wagoneer is included.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/23V577000 |
|---|---|
| Jeep customer service | 1-800-853-1403 |
| NHTSA recall # | 23V577 |
| NHTSA recall # (full) | 23V577000 |
Source documents
-
Download Quarterly Report (PDF) - Download Recall Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
- Download Recall Report (PDF)
- Download Misc. Document (PDF)
- Download Owner Notice (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →