Recall 23V573 affects 18,513 2023 Ford F-250 Sd, F-450 Sd, and F-350 Sd trucks for rearview-camera display errors. Free repair at a franchised Ford dealer.
Ford is recalling 18,513 2023 F-250 Sd, F-350 Sd, and F-450 Sd trucks equipped with Pro Trailer Hitch Assist because the default rearview camera image is not shown correctly when the feature is used. An incorrect image can reduce the driver's view behind the truck and increase the risk of a crash or injury; Ford dealers will complete the recall repair free of charge.
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What's wrong?
The Advanced Driver Assistance System, or ADAS, control module software on the 2023 Ford F-250 Sd, F-450 Sd, and F-350 Sd trucks helps run driver-assistance features, including Pro Trailer Hitch Assist. This software tells the truck how to display the rearview camera image while the hitch-assist feature is in use. The driver depends on that image to see directly behind the truck while lining up a trailer.
On affected trucks, a software coding error in Pro Trailer Hitch Assist can freeze the feature. When that happens, the expected rearview camera image is not displayed. The hardware is not the main issue here; Ford's repair is a software update to the ADAS module.
There is no warning sign before failure. The problem shows up when the Pro Trailer Hitch Assist feature is used and the rearview camera image does not appear as expected.
Who's affected?
The F-250 Sd, F-350 Sd, and F-450 Sd use the same ADAS control module software behind the display function.
| 2023 Ford F-250 Sd | Display function |
|---|---|
| 2023 Ford F-450 Sd | Display function |
| 2023 Ford F-350 Sd | Display function |
| Units affected | 18,513 |
A matching year and model does not confirm inclusion. Check your VIN to confirm whether your specific truck is included.
What's the safety risk?
An incorrect rearview camera image reduces the driver's view behind the truck and increases the risk of a crash or injury while backing up. There is no warning sign before the displayed image is wrong, so use mirrors, look over your shoulder, and schedule the software update soon. Repair is free at any franchised Ford dealer.
What should I do?
- Check your VIN to confirm your 2023 Ford F-250 Sd, F-450 Sd, or F-350 Sd truck is included in this recall.
- Contact a franchised Ford dealer to schedule the free ADAS software update that fixes the rearview camera image problem when using Pro Trailer Hitch Assist.
- Bring the recall notice if Ford mailed one. If not, reference recall number 23V573 and Ford recall 23S46 when you call.
- Use extra care when backing up or using Pro Trailer Hitch Assist until the update is complete; check behind the truck before moving.
What happens at the repair
At the dealer, a Ford technician updates the Advanced Drive Assistance System module software that controls the Pro Trailer Hitch Assist rearview camera display. The software update is free under the recall, and parts and labor are covered. If you already paid for a related ADAS module or Pro Trailer Hitch Assist repair before the owner notice, Ford's general reimbursement plan covers eligible owner-paid costs before October 02, 2023. Bring repair invoices, receipts, and any prior service paperwork to the Ford service desk so the dealer can route the claim through Ford's reimbursement process.
| Reimbursement | Reimbursement available |
|---|
Timeline
| August 11, 2023 | NHTSA published the recall |
|---|---|
| September 4, 2023 | Dealer notification began |
| September 4, 2023 | Dealer notification ended |
| September 18, 2023 | Interim owner notification (was planned for this date) |
| December 5, 2023 | Owner notification mailed |
Frequently asked questions
What is recall 23V573?
Recall 23V573 covers 18,513 2023 Ford F-250 Sd, F-450 Sd, and F-350 Sd trucks with Pro Trailer Hitch Assist. The default rearview camera image does not display correctly during that feature, reducing the driver's view behind the truck and increasing crash or injury risk.
What should I do if my 2023 Ford F-250 Sd, F-450 Sd, or F-350 Sd is on this recall?
Check your VIN to confirm your specific truck is included in recall 23V573. If it is, contact a franchised Ford dealer to schedule the ADAS module software update. Reference Ford recall number 23S46 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair safety defects at no cost, and Ford dealers will update the Advanced Drive Assistance System module software free of charge. Parts and labor are covered at any franchised Ford dealer.
What is the safety risk in recall 23V573?
The risk is reduced rear visibility while using Pro Trailer Hitch Assist. If the rearview camera shows the wrong image or does not show the default rearview image, the driver has less view of what is behind the truck, increasing crash or injury risk.
When did Ford notify owners about recall 23V573?
Ford mailed owner notification letters on December 5, 2023. The software remedy is available, so owners do not need to wait for another letter before calling a franchised Ford dealer and asking for recall 23S46 service.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/23V573000 |
|---|---|
| Ford customer service | 1-866-436-7332 |
| NHTSA recall # | 23V573 |
| NHTSA recall # (full) | 23V573000 |
Source documents
-
Download Quarterly Report (PDF) - Download Recall Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Document (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
- Download Recall Report (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →