Recall 23V560 affects 8,025 2020-2024 Hino Conventional Models vehicles with fuel sender floats that can detach. Repair is free at any franchised Hino dealer.
Hino is recalling 8,025 2020-2024 Conventional Models equipped with 70 or 90 gallon fuel tanks because the fuel sender float can deform and detach, causing an inaccurate fuel gauge. The truck can unexpectedly run out of fuel and stall, increasing crash risk; Hino dealers will complete the recall repair free of charge.
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What's wrong?
The fuel sender gauge assembly in the 2020-2024 Hino Conventional Models sits in the fuel tank and reports the fuel level to the instrument panel gauge. A float inside the tank rises and falls with the fuel, and the sender turns that movement into the reading the driver sees on the dashboard.
On trucks equipped with 70 or 90 gallon fuel tanks, fuel sloshing during a hard braking event puts extra load on the float connecting rod. That load can deform the rod and let the float detach from the fuel sender gauge. Once the float is out of position, the gauge can show more or less fuel than the tank actually has.
There is no warning sign before failure. The first thing an owner notices can be an inaccurate fuel gauge reading, which means the truck can appear to have usable fuel when the tank is lower than shown.
Who's affected?
Spans five model years of Hino Conventional Models, all tied to the same instrument-panel fuel sender gauge assembly.
| 2023 Hino Conventional Models | instrument panel |
|---|---|
| 2020 Hino Conventional Models | instrument panel |
| 2024 Hino Conventional Models | instrument panel |
| 2022 Hino Conventional Models | instrument panel |
| 2021 Hino Conventional Models | instrument panel |
| Units affected | 8,025 |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether this recall applies to your specific truck.
What's the safety risk?
An inaccurate fuel gauge can leave the vehicle unexpectedly out of fuel. If the engine stalls in traffic, the crash risk increases. There is no warning sign before failure, so watch fuel range closely and schedule the repair soon. Repair is free at any franchised Hino dealer.
What should I do?
- Check your VIN to confirm whether your 2020-2024 Hino Conventional Models vehicle is included in this recall.
- Contact a franchised Hino dealer to schedule the free fuel sender gauge replacement that fixes the inaccurate fuel reading.
- Bring the recall notice Hino mailed on October 5, 2023, or reference recall number 23V560 (Hino recall AAV70) when you call.
- Keep extra fuel margin until the repair is complete, since an inaccurate gauge can let the truck run out of fuel and stall.
What happens at the repair
At the dealer, a Hino technician replaces the fuel sender gauge that tracks fuel level in the tank. Parts and labor are free under recall 23V560. If you already paid for a repair tied to this defect, Hino offers reimbursement for eligible parts, labor, and related miscellaneous costs. Hino considers requests for repairs performed through 10 days after the final customer notification. Submit the request with paid receipts to warranty@hino.com.
| Reimbursement | Reimbursement available |
|---|
Timeline
| August 8, 2023 | NHTSA published the recall |
|---|---|
| August 9, 2023 | Dealer notification began |
| August 9, 2023 | Dealer notification ended |
| October 5, 2023 | Owner notification mailed |
| October 6, 2023 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 23V560?
Recall 23V560 covers 8,025 2020-2024 Hino Conventional Models equipped with 70 or 90 gallon fuel tanks. The fuel sender float can deform and detach, causing an inaccurate fuel gauge reading. Hino dealers will replace the fuel sender gauge for free.
What should I do if my 2020-2024 Hino Conventional Models is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 23V560. If it is, contact a franchised Hino dealer to schedule the fuel sender gauge replacement. Reference recall 23V560 and Hino recall number AAV70 when you call.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to perform recall repairs at no cost, and Hino dealers will replace the fuel sender gauge free of charge. Parts and labor are covered at any franchised Hino dealer handling this recall.
What is the safety risk in recall 23V560?
The risk is an inaccurate fuel gauge that can make the vehicle run out of fuel unexpectedly and stall. A stall increases crash risk, especially in traffic. If your VIN is included, schedule the free fuel sender gauge replacement with a Hino dealer.
When were owners notified about recall 23V560?
Hino mailed owner notification letters on October 5, 2023. If you bought the vehicle used or never received a letter, the VIN still decides whether the recall applies. Check your VIN, then call a Hino dealer with recall number 23V560 or AAV70.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/23V560000 |
|---|---|
| Hino customer service | 1-248-699-9390 |
| NHTSA recall # | 23V560 |
| NHTSA recall # (full) | 23V560000 |
Source documents
-
Download Quarterly Report (PDF) - Download Owner Notification Letter (PDF)
- Download Recall Document (PDF) (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
- Download Recall Report (PDF)
- Download Misc. Document (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →