Recall 23V555 covers 10 2023 Mercedes-Benz EQE vehicles for loose roof-frame absorbers. Repair is free at any franchised Mercedes-Benz dealer.
Mercedes-Benz is recalling 10 2023 Redundant Eqe 350 4MATIC, Eqe 500, and AMG Eqe vehicles because absorbers in the roof frame are not secured properly and can detach during window air bag deployment. In a crash with window air bag deployment, detached absorbers can strike occupants and increase injury risk, and Mercedes-Benz dealers will complete the repair free of charge.
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What's wrong?
The roof frame absorbers on the 2023 Mercedes-Benz Redundant Eqe 350 4MATIC, Eqe 500, and AMG Eqe are energy absorbing pieces mounted near the upper body structure. Their job is to stay locked in place around the roof frame so the window air bag area has the intended support when the air bag deploys.
On the affected vehicles, the locking lugs that hold the right front absorber in place do not have enough retaining force. Mercedes-Benz traced the issue to a development process deviation and a later plant action that was not completed on every affected vehicle. If the window air bag deploys, the absorber can detach instead of staying secured in the roof frame.
There is no warning sign before failure. The driver will not see a warning light or feel a change in normal driving because the problem shows up during air bag deployment.
Who's affected?
The Redundant Eqe 350 4MATIC, Eqe 500, and AMG Eqe all name the same right-front absorber part.
| 2023 Mercedes-Benz Redundant Eqe 350 4MATIC | body or structural component |
|---|---|
| 2023 Mercedes-Benz Eqe 500 | body or structural component |
| 2023 Mercedes-Benz AMG Eqe | body or structural component |
| Units affected | 10 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether this recall applies to your specific vehicle.
What's the safety risk?
In a crash with window air bag deployment, detached absorbers can strike occupants and increase the risk of injury. There is no warning sign before the failure, so confirm whether your VIN is included and schedule the recall repair. Repair is free at any franchised Mercedes-Benz dealer.
What should I do?
- Check your VIN to confirm your 2023 Mercedes-Benz Redundant Eqe 350 4MATIC, Eqe 500, or AMG Eqe is included in this recall.
- Contact a franchised Mercedes-Benz dealer to schedule the free roof-frame absorber replacement that keeps the absorbers secured during window air bag deployment.
- Bring the recall notice if Mercedes-Benz mailed one. If not, reference recall number 23V555 when you call.
- Avoid postponing the repair; detached absorbers can strike occupants during a crash with window air bag deployment.
What happens at the repair
At the dealer, a Mercedes-Benz technician replaces the roof frame absorbers covered by the recall. The replacement parts and labor are free. Out-of-pocket repairs already paid are handled through the new vehicle warranty, not through a separate pre-notice reimbursement program, because the involved vehicles were still under warranty and were not previously subject to this condition. Ask the service desk how warranty coverage applies if you have prior repair paperwork.
| Reimbursement | Warranty coverage applies |
|---|
Timeline
| August 4, 2023 | NHTSA published the recall |
|---|---|
| August 11, 2023 | Dealer notification began |
| September 1, 2023 | Owner notification mailed |
| October 3, 2023 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| October 3, 2023 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 23V555?
Recall 23V555 covers 10 2023 Mercedes-Benz Redundant Eqe 350 4MATIC, Eqe 500, and AMG Eqe vehicles with roof-frame absorbers that are not secured properly. During window air bag deployment, detached absorbers can strike occupants and increase injury risk. Mercedes-Benz dealers will replace the absorbers for free.
What should I do if my 2023 Mercedes-Benz Redundant Eqe 350 4MATIC, Eqe 500, or AMG Eqe is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 23V555. If it is, contact a franchised Mercedes-Benz dealer to schedule the roof-frame absorber replacement. Reference recall number 23V555 or Mercedes-Benz recall number 2023080004 when you call.
Is the recall repair free?
Yes. Federal recall law requires the defect repair at no cost, and Mercedes-Benz says dealers will replace the absorbers free of charge. The work must be completed by a franchised Mercedes-Benz dealer for this recall.
What is the safety risk?
The risk is occupant injury during a crash with window air bag deployment. If the roof-frame absorbers detach during deployment, they can strike people inside the vehicle. The remedy is to have a Mercedes-Benz dealer replace the absorbers for free.
When were owners notified about recall 23V555?
Mercedes-Benz mailed owner notification letters on September 1, 2023. If you bought the vehicle used or never received a letter, the VIN still decides whether the recall applies. Check your VIN, then contact Mercedes-Benz customer service at 1-800-367-6372 or a franchised dealer.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/23V555000 |
|---|---|
| Mercedes-Benz customer service | 1-800-367-6372 |
| NHTSA recall # | 23V555 |
| NHTSA recall # (full) | 23V555000 |
Source documents
-
Download Quarterly Report (PDF) - Download Recall Report (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →