Recall 23V507 affects 1,339 2023 Ford Super Duty trucks for a window anti-pinch defect. Repair is free at any franchised Ford dealer.
Ford is recalling 1,339 2023 F-250 Sd, F-350 Sd, F-450 Sd, and F-550 Sd vehicles because a low-power door module reset can keep the window anti-pinch system from reversing near the top edge. If the window catches an obstruction, it can increase the risk of injury; Ford dealers will complete the recall repair free of charge.
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What's wrong?
The driver and front passenger door modules on these 2023 Ford F-550 Sd, F-250 Sd, F-450 Sd, and F-350 Sd trucks are small electronic controllers inside the door system. They read the window switch, drive the power window motor, and manage the anti-pinch function, which is supposed to stop and reverse the glass when it detects an obstacle near the top edge.
On affected trucks, those modules were shipped with the wrong software level. If a module experiences a low-power condition and resets while the window is closing, the software can lose the anti-pinch behavior for that movement. The window then continues closing without properly detecting an obstacle near the top edge or reversing direction.
There is no warning sign before failure. The window switch and motor can feel normal until the module reset happens during window movement.
Who's affected?
Covers four Ford truck classes for the 2023 model year, all tied to the passenger door module and body structure.
| 2023 Ford F-550 Sd | body structure |
|---|---|
| 2023 Ford F-250 Sd | body structure |
| 2023 Ford F-450 Sd | body structure |
| 2023 Ford F-350 Sd | body structure |
| Units affected | 1,339 |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific truck is included.
What's the safety risk?
A window that fails to reverse after it meets an obstruction increases the risk of injury. Until the software update is completed, keep hands and objects clear of the window path and use the controls carefully. Repair is free at any franchised Ford dealer.
What should I do?
- Check your VIN to confirm your 2023 Ford F-250 Sd, F-350 Sd, F-450 Sd, or F-550 Sd is included in this recall.
- Contact a franchised Ford dealer to schedule the free door-module software update that restores anti-pinch window reversal.
- Bring the recall notice if Ford mailed one, and reference recall number 23V507 or Ford recall 23S37 when you call.
- Keep hands, fingers, and objects clear of the front window opening until the software update is complete.
What happens at the repair
At the dealer, a Ford technician updates the door module software that controls the power window anti-pinch function. The recall repair is free, and the service is covered. Ford's standard reimbursement plan covers eligible owner-paid remedy costs from before the recall notice. The plan was provided in May 2023, and the listed reimbursement eligibility end date is March 22, 2024. If you already paid for this repair, bring receipts or repair documentation to the Ford service desk or contact Ford customer service at 1-866-436-7332.
| Reimbursement | Reimbursement available |
|---|
Timeline
| July 21, 2023 | NHTSA published the recall |
|---|---|
| August 28, 2023 | Owner notification mailed |
| September 5, 2023 | Dealer notification began |
| September 8, 2023 | Dealer notification ended |
| September 11, 2023 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 23V507?
Recall 23V507 covers 1,339 2023 Ford F-550 Sd, F-250 Sd, F-450 Sd, and F-350 Sd vehicles with door-module software that can reset while a window is moving. The anti-pinch function can miss an obstruction near the top edge, increasing injury risk. Ford dealers update the software for free.
What should I do if my 2023 Ford F-550 Sd, F-250 Sd, F-450 Sd, or F-350 Sd is on this recall?
Check your VIN to confirm your specific truck is included in recall 23V507. If it is, contact a franchised Ford dealer to schedule the door-module software update. Reference Ford recall number 23S37 when you call, or call Ford customer service at 1-866-436-7332.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair recall defects at no cost, and Ford dealers will update the affected door-module software free of charge. The free repair applies at any franchised Ford dealer, regardless of where the truck was purchased.
What is the safety risk in recall 23V507?
The safety risk is injury from a window that does not automatically reverse when it meets an obstruction. In affected trucks, a low-power reset in the driver and front passenger door module can keep the anti-pinch function from detecting an object near the top edge.
When were owners notified about this Ford recall?
Ford mailed owner notification letters on August 28, 2023. If you did not receive a letter, check your VIN because the year and model are not enough to confirm inclusion. Used vehicles, recent purchases, and address changes can interrupt mailed recall notices.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/23V507000 |
|---|---|
| Ford customer service | 1-866-436-7332 |
| NHTSA recall # | 23V507 |
| NHTSA recall # (full) | 23V507000 |
Source documents
-
Download Quarterly Report (PDF) - Download Recall Document (PDF) (PDF)
- Download Misc. Document (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →