Recall 23V500 affects 967 2023 Chrysler Pacifica plug-in hybrid vehicles for a deformed fuel line. Repair is free at any franchised Chrysler dealer.
Chrysler is recalling 967 2023 Pacifica Plug-In Hybrid Electric vehicles because a deformed fuel line can leak fuel. A fuel leak near an ignition source increases the risk of a fire, and Chrysler dealers will complete the recall repair free of charge.
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What's wrong?
The fuel line on the 2023 Chrysler Pacifica Plug-In Hybrid Electric vehicle carries gasoline through the engine compartment to the engine when the gas system is running. It has to keep its shape, seal tightly, and hold fuel inside the line as the vehicle heats up, cools down, and moves.
On affected Pacifica vehicles, the fuel line was improperly extruded, meaning the tube was not formed to the intended shape during manufacturing. A deformed section can let fuel escape instead of staying contained in the line. Chrysler's repair is to inspect the fuel line and replace it with a properly extruded line when needed.
Owners have warning signs to watch for: a spill, dripping fuel, or fuel odor. If you smell fuel or see drips near the vehicle, treat that as the warning sign and contact a Chrysler dealer before continuing to drive.
Who's affected?
| 2023 Chrysler Pacifica | fuel system |
|---|---|
| Units affected | 967 |
| Field incidents | NHTSA has logged no field incidents to date. |
Not every 2023 Chrysler Pacifica minivan is on the list. Check your VIN to confirm whether your specific minivan is included.
What's the safety risk?
A fuel leak near an ignition source increases the risk of a fire. Fuel odor, a visible spill, or a drip is a warning sign. If you notice any of these, park safely and call a Chrysler dealer for inspection. Schedule the recall repair soon. Repair is free at any franchised Chrysler dealer.
What should I do?
- Check your VIN to confirm your 2023 Chrysler Pacifica is included in this recall.
- Contact a franchised Chrysler dealer to schedule the free fuel-line inspection and replacement if needed, which fixes the deformed fuel line that can leak.
- Bring any Chrysler owner letter, and reference recall number 23V500 when you call.
- Avoid ignition sources near the vehicle until the dealer completes the fuel-line repair.
- Call Chrysler customer service at 1-800-853-1403 if you need help with dealer scheduling.
What happens at the repair
At the dealer, a Chrysler technician inspects the fuel line for deformation and replaces the line if the inspection shows it is needed. The recall repair is free, with parts and labor covered. FCA US also provides reimbursement for owners who already paid to repair the same problem before the recall notice. Send the original receipt or other proof of payment to FCA US for review, as requested in the owner letter.
| Reimbursement | Reimbursement available |
|---|
Timeline
| July 20, 2023 | NHTSA published the recall |
|---|---|
| August 31, 2023 | Owner notification mailed |
| September 8, 2023 | Dealer notification began |
| September 8, 2023 | Dealer notification ended |
| September 8, 2023 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| September 8, 2023 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 23V500?
Recall 23V500 covers 967 2023 Chrysler Pacifica Plug-In Hybrid Electric vehicles with a deformed fuel line that can leak fuel. A fuel leak near an ignition source increases the risk of a fire. Chrysler dealers will inspect and replace the fuel line as needed for free.
What should I do if my 2023 Chrysler Pacifica is on this recall?
Check your VIN to confirm your specific Pacifica is included in recall 23V500. If it is, contact a franchised Chrysler dealer to schedule the fuel-line inspection and replacement if needed. Reference recall number 23V500 or Chrysler recall 77A when you call.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair safety defects at no cost, and Chrysler's remedy says dealers will inspect and replace the fuel line as necessary, free of charge. Parts and labor are covered at a franchised Chrysler dealer.
Is it safe to drive my 2023 Chrysler Pacifica before the repair?
The recall does not include a do-not-drive order, but the defect involves a fuel leak that increases fire risk near an ignition source. Check your VIN first. If your vehicle is included, schedule the dealer inspection promptly and ask the dealer what to do if you smell fuel.
When did Chrysler notify owners about recall 23V500?
Chrysler mailed owner notification letters on August 31, 2023. If you bought the Pacifica used or never received a letter, the VIN still decides whether the free repair applies. You can also contact FCA US customer service at 1-800-853-1403.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/23V500000 |
|---|---|
| Chrysler customer service | 1-800-853-1403 |
| NHTSA recall # | 23V500 |
| NHTSA recall # (full) | 23V500000 |
Source documents
-
Download Quarterly Report (PDF) - Download Recall Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notice (PDF)
- Download Recall Acknowledgement (PDF)
- Download Recall Report (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →