Recall 23V495 covers 69 2017-2021 Titan Bus Drw and Srw buses missing Cross View Mirror warning labels. Apply Titan Bus's free label.
Titan Bus is recalling 69 2017-2021 Drw and Srw school and multi-function school activity buses because the Cross View Mirror warning label is missing. Without that label, a driver can rely on the mirror for traffic location, raising crash risk; Titan Bus dealers will install the label free of charge.
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What's wrong?
The cross view warning label is the small label on the Cross View Mirror of 2017-2021 Titan Bus Drw and Srw buses. That mirror is part of the visibility system a school bus driver uses to check areas around the bus that are hard to see from the driver's seat. The label gives the required warning tied to that mirror system.
On the affected buses, the label was not installed during manufacturing. The mirror itself is not described as broken in the recall. The problem is that the bus left production without the required warning label, so it does not meet the federal rear visibility standard cited in recall 23V495.
There is no warning sign before failure. This is a missing-label issue, not a part that wears out or starts making noise. An owner or operator would notice it only by inspecting the Cross View Mirror and confirming the required warning label is present.
Who's affected?
Drw and Srw buses across the listed model years share the same cross-view warning label component.
| 2019 Titan Bus Drw | vehicle label (placard or certification) |
|---|---|
| 2018 Titan Bus Drw | vehicle label (placard or certification) |
| 2020 Titan Bus Srw | vehicle label (placard or certification) |
| 2019 Titan Bus Srw | vehicle label (placard or certification) |
| 2020 Titan Bus Drw | vehicle label (placard or certification) |
| 2021 Titan Bus Drw | vehicle label (placard or certification) |
| 2017 Titan Bus Drw | vehicle label (placard or certification) |
| 2021 Titan Bus Srw | vehicle label (placard or certification) |
| 2018 Titan Bus Srw | vehicle label (placard or certification) |
| 2017 Titan Bus Srw | vehicle label (placard or certification) |
| Units affected | 69 |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific bus is included.
What's the safety risk?
Without the required mirror warning label, a driver can rely too heavily on the mirror and misjudge where nearby vehicles are, increasing crash risk. Until the label is installed, use direct checks before changing lanes or merging, and schedule the label remedy soon. Repair is free at any franchised Titan Bus dealer.
What should I do?
- Check your VIN to confirm your 2017-2021 Titan Bus Drw or Srw bus is included in this recall.
- Contact Titan Bus customer service at 1-419-523-3593 to confirm the free Cross View Mirror warning label was mailed to you.
- Reference recall number 23V495 when you call, especially if you bought the bus used or never received the label.
- Install the warning label on the Cross View Mirror so the driver does not rely on that mirror alone to judge nearby vehicle position.
- Avoid relying on the Cross View Mirror alone until the warning label is installed.
What happens at the repair
The remedy is the missing Cross View Mirror warning label, not a mechanical repair. Titan Bus mailed the labels to owners free of charge. If your bus still needs the label, contact Titan Bus customer service at 1-419-523-3593 or ask a Titan Bus service location to supply or apply the recall label. Parts and labor are covered under the recall. Titan Bus has a general reimbursement plan on file, so keep documentation for any qualifying out-of-pocket label repair already paid before the recall notice.
| Reimbursement | Reimbursement available |
|---|
Timeline
| May 11, 2023 | Owner notification mailed |
|---|---|
| July 18, 2023 | NHTSA published the recall |
| July 18, 2023 | Dealer notification began |
| July 18, 2023 | Dealer notification ended |
| July 18, 2023 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 23V495?
Recall 23V495 covers 69 2017-2021 Titan Bus Drw and Srw school buses and multi-function school activity buses with a missing Cross View Mirror warning label. The missing label means the vehicle does not meet rear-visibility label requirements. Titan Bus mailed the warning labels to owners free of charge.
What should I do if my 2017-2021 Titan Bus Drw or Srw is on this recall?
Check your VIN to confirm your specific bus is included in recall 23V495. If it is, verify that the Cross View Mirror warning label was received and installed. If the label is missing, call Titan Bus customer service at 1-419-523-3593 and reference recall 23V495.
Is the recall repair free?
Yes. Titan Bus's recall remedy says the Cross View Mirror warning label was mailed to owners free of charge. Federal recall law requires manufacturers to provide the recall remedy at no cost for included vehicles.
What is the safety risk?
The risk is driver confusion around the Cross View Mirror. Without the warning label, a driver can rely on that mirror to locate other vehicles, which increases crash risk under recall 23V495. Confirm the label is installed before putting the bus back into regular service.
When were owners notified about recall 23V495?
Titan Bus mailed owner notification letters on May 11, 2023. The company also mailed the warning labels to owners free of charge. If your fleet did not receive the label or letter, call Titan Bus customer service at 1-419-523-3593 with the VIN and recall number.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/23V495000 |
|---|---|
| Titan Bus customer service | 1-419-523-3593 |
| NHTSA recall # | 23V495 |
| NHTSA recall # (full) | 23V495000 |
Source documents
-
Download Quarterly Report (PDF) - Download Owner Notification Letter (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →