Recall 23V475 affects 50 2021, 2023 Prevost X3-45 Commuter buses for loose seat-recline bolts. Repair is free at any franchised Prevost dealer.
Prevost is recalling 50 2021, 2023 X3-45 Commuter buses because the bolt securing the passenger seat recline mechanism can loosen and leave the seat back unsecured. In a crash, an unsecured seat back and integrated seat belt can fail to properly restrain an occupant, increasing injury risk; Prevost dealers will complete the repair free of charge.
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What's wrong?
The passenger seat recline mechanism on 2021, 2023 Prevost X3-45 Commuter buses is the hardware that lets a passenger seatback hold its set angle. A securing bolt keeps that recline mechanism locked in place so the seatback stays controlled while the bus is moving.
On affected buses, that bolt was not tightened enough during seat assembly by the supplier. The bolt can loosen and disengage from the recline mechanism. When that happens, the seatback is no longer secured and can move freely instead of holding its position.
There is no warning sign before the bolt loosens. Once the problem has happened, the seat is easy to identify because the recline function does not work correctly and the seatback pivots freely.
Who's affected?
Covers the 2021 and 2023 model years, both tied to the same passenger seat assembly.
| 2021 Prevost X3-45 Commuter | seat assembly |
|---|---|
| 2023 Prevost X3-45 Commuter | seat assembly |
| Units affected | 50 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not confirm inclusion. Check your VIN to confirm whether your specific bus is included.
What's the safety risk?
An unsecured seat back and integrated seat belt can fail to restrain an occupant in a crash, increasing injury risk. There is no advance warning, but a failed seat is visible when the seatback pivots freely. If any seatback moves freely, keep that seat empty and arrange service. Repair is free at any franchised Prevost dealer.
What should I do?
- Check your VIN to confirm your 2021, 2023 Prevost X3-45 Commuter bus is included in this recall.
- Contact a franchised Prevost dealer to schedule the free seat-recline-bolt inspection and repair that secures the passenger seat back and integrated seat belt.
- Bring the recall notice if Prevost mailed one, or reference recall number 23V475 when you call.
- Avoid using any seat with a loose or unsecured back until the repair is complete.
- Call Prevost customer service at 1-866-870-2046 with questions and reference Prevost recall SR23-310.
What happens at the repair
At the dealer, a Prevost technician inspects the passenger seat recline mechanism bolts, adds Loctite adhesive, and tightens the bolts as needed. The inspection, adhesive, tightening, parts, and labor are free under the recall. If you already paid to inspect or correct this same defect before the safety recall launched, Prevost's reimbursement plan covers eligible costs. Keep your repair paperwork and contact Prevost customer service or ask the service desk how to submit it.
| Reimbursement | Reimbursement available |
|---|
Timeline
| July 11, 2023 | NHTSA published the recall |
|---|---|
| August 22, 2023 | Owner notification mailed |
| August 29, 2023 | Dealer notification began |
| August 29, 2023 | Dealer notification ended |
| August 29, 2023 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| August 29, 2023 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 23V475?
Recall 23V475 covers 50 2021, 2023 Prevost X3-45 Commuter buses with passenger seat recline mechanism bolts that can loosen and disengage. That can leave the seat back unsecured. Prevost will inspect, add Loctite adhesive, and tighten the bolts for free.
What should I do if my 2021, 2023 Prevost X3-45 Commuter is on this recall?
Check your VIN to confirm your specific bus is included in recall 23V475. If it is, contact a franchised Prevost service location to schedule the seat recline mechanism bolt inspection and repair. Reference recall SR23-310 or campaign 23V475 when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to fix the defect at no cost, and Prevost's remedy says the inspection, Loctite adhesive, and bolt tightening are free of charge. Parts and labor are covered at a franchised Prevost service location.
What is the safety risk?
The safety risk is occupant restraint failure during a crash. If the passenger seat back and integrated seat belt are unsecured, they do not properly restrain the occupant, increasing injury risk. The repair secures the recline mechanism bolts so the seat back and belt can work as intended.
When were owners notified about recall 23V475?
Prevost mailed owner notification letters on August 22, 2023. If you own or operate a 2021, 2023 Prevost X3-45 Commuter and never received a notice, check your VIN and call Prevost customer service at 1-866-870-2046 with recall SR23-310.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/23V475000 |
|---|---|
| Prevost customer service | 1-866-870-2046 |
| NHTSA recall # | 23V475 |
| NHTSA recall # (full) | 23V475000 |
Source documents
-
Download Quarterly Report (PDF) - Download Recall Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →