Recall 23V444 covers 2021-2023 Freightliner and Mercedes-Benz Sprinter 1500, Metris, and Sprinter 2500 vehicles for fuel pump shutdown. Free replacement at a Freightliner dealer.
Freightliner is recalling 20,500 2021-2023 Sprinter 1500, Sprinter 2500, and Metris vehicles because the fuel pump can shut down on the road. That failure can cause a loss of drive power and increase the risk of a crash; Freightliner dealers will complete the free repair.
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What's wrong?
The fuel delivery module in 2021-2023 Freightliner Sprinter 1500, Metris, and Sprinter 2500 vehicles houses the fuel pump. That pump draws gasoline from the tank and sends it to the engine at the pressure the engine needs to keep running. When that flow stays steady, the engine receives the fuel it needs for normal driving.
On affected vehicles in NHTSA campaign 23V444, a sub-supplier production deviation left certain fuel pump impellers short of the required material properties. The impeller is the small rotating part inside the pump that moves fuel through the module. If it does not hold up as designed, the pump can shut down, cutting fuel delivery and causing a loss of drive power.
Before the pump shuts off, the instrument cluster can show a malfunction warning message. The engine can also run rough, which is the owner-facing warning sign to take seriously.
Who's affected?
Covers Sprinter 1500, Sprinter 2500, and Metris vans across the 2021, 2022, and 2023 model years, all tied to the same fuel delivery module.
| 2021 Freightliner Sprinter 1500 | fuel system |
|---|---|
| 2021 Mercedes-Benz Metris | fuel system |
| 2022 Mercedes-Benz Metris | fuel system |
| 2021 Mercedes-Benz Sprinter 2500 | fuel system |
| 2021 Mercedes-Benz Sprinter 1500 | fuel system |
| 2023 Mercedes-Benz Metris | fuel system |
| 2022 Mercedes-Benz Sprinter 2500 | fuel system |
| 2022 Mercedes-Benz Sprinter 1500 | fuel system |
| 2021 Freightliner Sprinter 2500 | fuel system |
| Units affected | 20,500 |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific van is included.
What's the safety risk?
A fuel pump shutdown can cause a loss of drive power, which increases the risk of a crash. If the instrument cluster shows a malfunction warning or the engine runs rough, pull over when safe and call the dealer. Schedule the recall repair soon. Repair is free at any franchised Freightliner dealer.
What should I do?
- Check your VIN to confirm your 2021-2023 Freightliner Sprinter 1500, Metris, or Sprinter 2500 is included in this recall.
- Contact a franchised Freightliner dealer to schedule the free fuel-pump replacement that fixes the shutdown risk and loss of drive power.
- Bring the recall notice if you have it. If not, reference recall number 23V444 when you call.
- Avoid unnecessary driving until the repair is complete; loss of drive power increases crash risk.
- Call Freightliner customer service at 1-877-762-8267 with questions about the repair or dealer scheduling.
What happens at the repair
At the dealer, a Freightliner technician replaces the fuel pump covered by this recall. The new pump is installed at no cost for parts or labor. The repair addresses fuel pump shutdown that can cause loss of drive power. When you call the dealer, have your VIN ready so the service desk can confirm the recall applies and order any needed parts before your appointment.
Timeline
| June 26, 2023 | NHTSA published the recall |
|---|---|
| July 21, 2023 | Dealer notification began |
| July 21, 2023 | Dealer notification ended |
| July 28, 2023 | Interim owner notification (was planned for this date) |
| November 1, 2023 | Owner notification mailed |
Frequently asked questions
What is recall 23V444?
Recall 23V444 covers 20,500 2021-2023 Freightliner Sprinter 1500, Metris, and Sprinter 2500 vehicles with a fuel pump that can shut down and cause loss of drive power. Freightliner dealers will replace the fuel pump for free.
What should I do if my 2021-2023 Freightliner Sprinter 1500, Metris, or Sprinter 2500 is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 23V444. If it is, contact a franchised Freightliner dealer to schedule the fuel pump replacement. Reference recall number 23V444 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Freightliner dealers will replace the fuel pump free of charge. Parts and labor are covered under recall 23V444.
What is the safety risk?
The safety risk is loss of drive power while the vehicle is in use. If the fuel pump shuts down, the vehicle can lose propulsion, which increases crash risk. The fix is a free fuel pump replacement at a franchised Freightliner dealer.
When were owners notified about recall 23V444?
Owner notification letters were mailed November 1, 2023. If you bought the vehicle used or never received a letter, check your VIN to confirm whether your specific Sprinter 1500, Metris, or Sprinter 2500 is included.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/23V444000 |
|---|---|
| Freightliner customer service | 1-877-762-8267 |
| NHTSA recall # | 23V444 |
| NHTSA recall # (full) | 23V444000 |
Source documents
-
Download Quarterly Report (PDF) - Download Owner Notification Letter (PDF)
- Download Misc. Document (PDF)
- Download Recall Report (PDF)
- Download Owner Notice (PDF)
- Download Recall Document (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →