Recall 23V438 covers 18 2019-2022 Altec Aerial Device vehicles with boom-tip outlets without GFCI protection. Repair is free at any franchised Altec dealer.
Altec is recalling 18 2019-2022 Aerial Device vehicles because an inverter-powered outlet at the aerial boom tip can lack ground-fault interrupter protection. Without GFCI protection, the outlet can keep electrical power on during a ground fault, raising the risk of injury or fire; Altec dealers will complete the repair free of charge.
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What's wrong?
The boom tip 110-volt outlet on the 2019-2022 Altec Aerial Device supplies electrical power from an inverter to tools or equipment used at the aerial platform. A ground-fault circuit interrupter, or GFCI, is the safety device that watches that outlet circuit for current flowing through the wrong path. When it detects that fault, it shuts power off.
On affected units in NHTSA campaign 23V438, the inverter-powered outlet at the boom tip was installed without GFCI protection. The outlet still supplies power, but the circuit lacks the added ground-fault shutoff Altec's updated standard required. The remedy adds a GFCI outlet for the boom tip outlet circuit in a body compartment.
There is no warning sign before failure. Altec reported no warning, so an operator should not expect a light, message, or visible change at the outlet to show that GFCI protection is missing.
Who's affected?
Covers four model years of Aerial Device equipment with the same boomtip-mounted 110-volt outlet.
| 2021 Altec Aerial Device | electrical system |
|---|---|
| 2022 Altec Aerial Device | electrical system |
| 2020 Altec Aerial Device | electrical system |
| 2019 Altec Aerial Device | electrical system |
| Units affected | 18 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether this recall applies to your specific vehicle.
What's the safety risk?
An outlet without GFCI protection can stay energized during a ground fault, increasing the risk of injury or fire. There is no warning before the outlet fails to shut off power. Schedule the inspection soon and avoid using the outlet until repaired. Repair is free at any franchised Altec dealer.
What should I do?
- Check your VIN to confirm your 2019-2022 Altec Aerial Device is included in this recall.
- Contact a franchised Altec dealer to schedule the free GFCI outlet inspection and installation that adds ground-fault protection to the aerial boom-tip outlet.
- Bring the recall notice if Altec mailed one. If not, reference recall number 23V438 and Altec recall CSN 3091 when you call.
- Avoid using the boom-tip outlet until the GFCI inspection and repair are complete.
What happens at the repair
At the dealer, an Altec technician inspects the inverter powered outlet at the aerial boom tip and installs a GFCI outlet if the outlet does not have ground fault protection. The recall repair is free, and parts and labor are covered. Altec has a general reimbursement plan on file for documented out of pocket repairs related to this condition. If you already paid for this repair, bring your receipts or repair paperwork to the service desk and ask how to submit the claim.
| Reimbursement | Reimbursement available |
|---|
Timeline
| June 22, 2023 | NHTSA published the recall |
|---|---|
| August 25, 2023 | Dealer notification began |
| August 25, 2023 | Dealer notification ended |
| August 25, 2023 | Owner notification mailed |
| August 25, 2023 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 23V438?
Recall 23V438 covers 18 2019-2022 Altec Aerial Device vehicles because an inverter-powered outlet at the aerial boom tip can lack GFCI protection. Without that protection, the outlet can keep electrical power on during a ground fault, increasing injury or fire risk. Altec dealers will inspect and install a GFCI outlet for free.
What should I do if my 2019-2022 Altec Aerial Device is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 23V438. If it is, contact a franchised Altec dealer to schedule the outlet inspection. Reference recall number 23V438 and Altec recall number CSN 3091 when you call. The inspection and GFCI outlet installation are free.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair safety defects at no cost, and Altec dealers will inspect the boom-tip outlet and install a GFCI outlet as necessary free of charge. Parts and labor are covered for included vehicles.
What is the safety risk?
The safety risk is electrical power staying on during a ground fault. The recall involves an inverter-powered outlet at the aerial boom tip without GFCI protection. If the outlet does not shut off power during a ground fault, injury or fire risk increases.
When were owners notified about recall 23V438?
Altec mailed owner notification letters on August 25, 2023. If you bought the vehicle used or did not receive a letter, check your VIN to confirm whether your specific Altec Aerial Device is included. You can also reference CSN 3091 when calling an Altec dealer.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/23V438000 |
|---|---|
| Altec customer service | 1-877-462-5832 |
| NHTSA recall # | 23V438 |
| NHTSA recall # (full) | 23V438000 |
Source documents
-
Download Quarterly Report (PDF) - Download Recall Report (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →