Recall 23V401 affects 243 2019-2023 Volvo Vnre (Electric) trucks for loose windscreen-heater relay cables. Repair is free at any franchised Volvo dealer.
Volvo is recalling 243 2019-2023 Vnre (Electric) trucks under recall 23V401 because loose power-cable connections at the windscreen heater relay can make the relay fail. A relay that fails closed keeps powering the cabin heater, which overheats the relay and increases the risk of a fire, and Volvo dealers will complete the repair free of charge.
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What's wrong?
The windscreen heater relay in 2019-2023 Volvo Vnre (Electric) vehicles is an electrical switch for the windshield heater circuit. It lets the heater receive power when needed, then cuts that power when the system turns off. The relay depends on tight power-cable fasteners, because a loose cable creates heat and electrical stress at the connection.
On affected vehicles, the factory torque control for those power-cable fasteners was not sufficient for this application. That means the cables connected to the windscreen heater relay were not held tight enough. A loose connection can damage the relay, and Volvo's investigation found the heater staying powered after relay failure, which damaged the heater.
There is no warning sign before failure. Owners should not expect a dashboard message, noise, smell, or change in heater operation before the relay problem shows up.
Who's affected?
Covers the Vnre (Electric) across five model years, all tied to the same windscreen heater relay wiring.
| 2023 Volvo Vnre (Electric) | wiring |
|---|---|
| 2022 Volvo Vnre (Electric) | wiring |
| 2021 Volvo Vnre (Electric) | wiring |
| 2020 Volvo Vnre (Electric) | wiring |
| 2019 Volvo Vnre (Electric) | wiring |
| Units affected | 243 |
| Field incidents | NHTSA has logged 2 field incidents to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific truck is included.
What's the safety risk?
A relay that fails closed keeps powering the cabin heater. That can overheat the relay and increase the risk of a fire. There is no warning sign before failure, so schedule the repair promptly if your VIN is included. Repair is free at any franchised Volvo dealer.
What should I do?
- Check your VIN to confirm your 2019-2023 Volvo Vnre (Electric) is included in this recall.
- Contact a franchised Volvo dealer to schedule the free power-cable tightening that fixes the loose windscreen-heater relay connection.
- Bring the recall notice if Volvo sent one, or reference recall number 23V401 when you call.
- Call Volvo customer service at 1-800-528-6586 with questions before your dealer appointment.
- Complete the repair before regular service use because an overheated relay increases fire risk.
What happens at the repair
At the dealer, a Volvo technician checks the windscreen heater relay connections and tightens the power cable connections covered by the recall. The recall repair is free, and parts and labor are covered. If you paid out of pocket for a related relay or power cable repair before the recall notice, Volvo's standard reimbursement plan covers documented expenses. Bring the repair order and payment records to the service desk or contact Volvo Trucks customer service for claim instructions.
| Reimbursement | Reimbursement available |
|---|
Timeline
| June 4, 2023 | NHTSA published the recall |
|---|---|
| June 9, 2023 | Dealer notification began |
| June 9, 2023 | Dealer notification ended |
| June 23, 2023 | Owner notification mailed |
| August 4, 2023 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| August 4, 2023 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 23V401?
Recall 23V401 covers 243 2019-2023 Volvo Vnre (Electric) vehicles with loose power-cable connections at the windscreen heater relay. If the relay fails closed, it can keep powering the cabin heater, overheat the relay, and increase fire risk.
What should I do if my 2019-2023 Volvo Vnre (Electric) is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 23V401. If it is, contact a franchised Volvo dealer to schedule the relay power-cable connection repair. Reference recall number 23V401 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to perform the recall repair at no cost, and Volvo dealers will tighten the power cable to relay connections free of charge.
What is the safety risk in recall 23V401?
The safety risk is fire. A loose power-cable connection can cause the windscreen heater relay to fail, and a relay that fails closed can keep powering the cabin heater until the relay overheats.
What if I bought my Volvo Vnre (Electric) used?
The free recall repair still applies. Federal recall law follows the vehicle, not the first owner. Check your VIN to confirm whether your specific Volvo is included, then call a franchised Volvo dealer and reference recall number 23V401.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/23V401000 |
|---|---|
| Volvo customer service | 1-800-528-6586 |
| NHTSA recall # | 23V401 |
| NHTSA recall # (full) | 23V401000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Quarterly Report (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notice (PDF)
- Download Recall Acknowledgement (PDF)
- Download Recall Report (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →