Recall 23V396 affects 8 2021 Terex Tl trucks for subframe welds that can drop the aerial device. Free repair at a franchised Terex dealer.
Terex is recalling 8 2021 Tl trucks because improper welding on the subframe that supports the aerial device can lead to weld failure. If the weld fails, the aerial device can fall and increase the risk of injury; Terex dealers will complete the recall repair free of charge.
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What's wrong?
The subframe on the 2021 Terex Tl truck is the steel base that the TL48 aerial device bolts to. It supports the turntable and carries the working loads from the aerial device into the truck structure. Those welds have to hold the insert tubes tightly inside the subframe.
On affected trucks, the weld joint was improperly welded. Terex found inadequate weld penetration where the insert tubes attach to the subframe, which means the weld did not fully tie the metal together as designed. If those welds crack and fail, the aerial device is no longer held securely and can fall.
Before full weld failure, a daily visual inspection can show cracks in the welds. After the welds fail, the turntable can move more than normal, which is a sign the subframe is no longer supporting the aerial device correctly.
Who's affected?
| 2021 Terex Tl | Boom/crane/ladder |
|---|---|
| Units affected | 8 |
| Field incidents | NHTSA has logged no field incidents to date. |
Not every 2021 Terex Tl vehicle is on the list. Check your VIN to confirm whether your specific vehicle is included.
What's the safety risk?
An aerial device that falls increases the risk of injury. Inspect the weld area before use; cracks in the welds or excessive turntable movement are warning signs that the unit needs dealer attention. Stop using the aerial device and call the dealer if you see either condition. Repair is free at any franchised Terex dealer.
What should I do?
- Check your VIN to confirm your 2021 Terex Tl is included in this recall.
- Contact a franchised Terex dealer to schedule the free subframe weld inspection and repair that secures the aerial device mounting joint.
- Bring the recall notice if Terex mailed one, and reference recall number 23V396 when you call.
- Avoid using the aerial device until the dealer completes the inspection and any needed reweld repair.
What happens at the repair
At the dealer, a Terex technician inspects the subframe for cracks at the joint where the aerial device bolts to the truck. If cracks are found, the joint is removed and rewelded. Parts and labor are covered under the recall, so the repair is free. Terex has a general reimbursement plan on file. If you already paid for this subframe weld repair before the recall notice, ask Terex customer service or the dealer how to submit documentation under that plan.
| Reimbursement | Reimbursement available |
|---|
Timeline
| June 2, 2023 | NHTSA published the recall |
|---|---|
| June 8, 2023 | Dealer notification began |
| June 29, 2023 | Owner notification mailed |
| July 14, 2023 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 23V396?
Recall 23V396 covers 8 2021 Terex Tl trucks with a subframe weld defect tied to aerial device fall risk. Per NHTSA campaign 23V396, Terex dealers will inspect the subframe for cracks and remove and reweld the joint for free when needed.
What should I do if my 2021 Terex Tl is on this recall?
Check your VIN to confirm your specific truck is included in recall 23V396. If it is, contact a franchised Terex dealer to schedule the subframe inspection and repair. Reference recall number 23V396 and Terex recall number SN719 when you call.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair safety defects at no cost. Terex dealers will inspect the subframe for cracks and remove and reweld the joint for free when the recall applies to your VIN.
What is the safety risk?
The safety risk is injury if the aerial device falls. NHTSA campaign 23V396 ties the risk to subframe weld failure on affected 2021 Terex Tl trucks. Confirm the VIN before using the truck for aerial work, and ask the dealer how to handle the vehicle before repair.
When were owners notified about recall 23V396?
Terex mailed owner notification letters on June 29, 2023. If you own a 2021 Terex Tl and never received a letter, check your VIN and contact Terex customer service at 1-605-882-4000 with recall number SN719.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/23V396000 |
|---|---|
| Terex customer service | 1-605-882-4000 |
| NHTSA recall # | 23V396 |
| NHTSA recall # (full) | 23V396000 |
Source documents
-
Download Quarterly Report (PDF) - Download Recall Document (PDF) (PDF)
- Download Recall Document (PDF) (PDF)
- Download Recall Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Document (PDF) (PDF)
- Download Recall Document (PDF) (PDF)
- Download Owner Notice (PDF)
- Download Recall Acknowledgement (PDF)
- Download Recall Report (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →